King Commercial Dismantlers: Your Go-To Auto Wrecker in Rotorua

Pros	Cons
Excellent parts service and knowledgeable staff	Rude face-to-face service, particularly towards female customers
Quick response to inquiries and efficient service	Inconsistent pricing and communication regarding part costs
Ability to source hard-to-find parts	Occasional mix-ups with part availability and compatibility
Friendly and helpful service for most customers	Cleanliness of the premises could be improved
Affordable pricing for quality parts	Long wait times for certain parts to be pulled out
Prompt delivery of parts to customers' locations	Negative experiences reported by some customers regarding service quality
Positive experiences with problem-solving and repairs

Pros

Cons

Excellent parts service and knowledgeable staff

Rude face-to-face service, particularly towards female customers

Quick response to inquiries and efficient service

Inconsistent pricing and communication regarding part costs

Ability to source hard-to-find parts

Occasional mix-ups with part availability and compatibility

Friendly and helpful service for most customers

Cleanliness of the premises could be improved

Affordable pricing for quality parts

Long wait times for certain parts to be pulled out

Prompt delivery of parts to customers' locations

Negative experiences reported by some customers regarding service quality

Positive experiences with problem-solving and repairs

King Commercial Dismantlers: A Mixed Bag of Automotive Solutions in Ngongotahā

King Commercial Dismantlers, located at 380 Ngongotaha Road, Ngongotahā, Rotorua 3041, New Zealand, holds a solid 4.50-star rating amongst its customers. Specialising as an auto wrecker, this Rotorua business serves a wide range of customers seeking spare parts and solutions for their vehicles. Their opening hours are Monday to Friday, 8 am to 5 pm, with Saturday and Sunday designated as closed. Reaching them for inquiries is simple via phone at +64 7 357 4557. It's clear from customer feedback that King Commercial Dismantlers provides more than just salvaged parts; they offer a level of service that can be a real lifesaver for vehicle owners.

The Good: Sourcing Rare Parts and Quick Turnaround Times

Numerous reviews highlight King Commercial Dismantlers’ strengths. Here’s a breakdown of what customers praise:

Part Sourcing Expertise: Several reviewers specifically mention the company’s ability to locate hard-to-find parts. One customer even received a call back within days confirming the availability of a specific component – a testament to their proactive service.
Exceptional Parts Delivery & Pricing: The speed of delivery is a recurring theme, with one customer having a differential delivered to their doorstep the very next morning. The pricing on these parts, particularly for specialist items like a limited slip differential, is consistently cited as significantly better than local competitors.
Going Above and Beyond: One customer recounts a situation where a helpful employee not only provided the initially requested part but also brought additional items, significantly contributing to the repair of their campervan. This demonstrates a genuine desire to assist beyond simple transactions.
Problem Solving: Their willingness to source parts even when they don’t have them in stock is highly valued.
Specific Example - Hiace Van Door Seal: A stand-out example is their ability to source a brand new rubber seal for a Hiace van back door at a competitive price - showing versatility and attention to detail.

Feature	Customer Sentiment
Part Availability	Excellent
Delivery Speed	Very Quick
Pricing	Competitive
Customer Service	Mixed (see below)

Areas for Improvement: Service Consistency and Facility Upkeep

Despite the overwhelmingly positive feedback, a recurring, albeit concerning, theme highlights inconsistencies in customer service. It's crucial to address these points to maintain a 4.5-star rating and enhance customer satisfaction:

Uneven Service Experience: Several reviews point to a perceived disparity in service based on gender. One customer noted a lack of politeness when interacting with staff, specifically suggesting a potentially biased treatment. While this perception requires investigation, it's a valid concern that management should address. Staff training focused on consistent, respectful communication regardless of customer demographics is essential.
Price Fluctuations & Accuracy: One reviewer expressed disappointment with a price increase after initial agreement, followed by the part being incorrect. Clear and transparent pricing communication upfront is paramount to avoid this situation.
Facility Condition: Recognised across multiple reviews, the need for a "good clean" indicates an area for improvement. While not the primary focus for an auto wrecker, maintaining a presentable and organised facility contributes to a positive customer experience.
Order Accuracy: Double-checking part compatibility before quoting and providing is vital, to prevent incorrect parts reaching the customer.

Accessibility and Payment Options: What You Need to Know

For customers planning a visit to King Commercial Dismantlers, here's a breakdown of accessibility and payment options:

Accessibility: The facility boasts wheelchair-accessible car parking, ensuring inclusivity for all customers.
Payment Methods: King Commercial Dismantlers accepts credit cards and debit cards enabling convenient and flexible payment options for customers. Availability of credit cards may vary - it’s best to confirm when placing an order.
Location & Contact: You’ll find them at 380 Ngongotaha Road, Ngongotahā, Rotorua 3041, NZ. Give them a call at +64 7 357 4557 to discuss your needs.
Opening Hours Recap:
- Monday: 8 am – 5 pm
- Tuesday: 8 am – 5 pm
- Wednesday: 8 am – 5 pm
- Thursday: 8 am – 5 pm
- Friday: 8 am – 5 pm
- Saturday: Closed
- Sunday: Closed

Frequently Asked Questions About King Commercial Dismantlers Services

What services does King Commercial Dismantlers offer for vehicle dismantling?

King Commercial Dismantlers specializes in the dismantling of various vehicles, providing a wide range of auto parts for sale. They focus on sourcing quality used parts and offer a service to help customers find specific components. Their team is known for their quick response times and willingness to assist in locating hard-to-find parts, ensuring that customers have access to the necessary items for their vehicle repairs.

What are the opening hours for King Commercial Dismantlers?

King Commercial Dismantlers operates from Monday to Friday, with opening hours from 8 am to 5 pm. They are closed on Saturdays and Sundays. This schedule allows customers to visit during the week for inquiries, parts purchases, or vehicle dismantling services. It's advisable to call ahead to confirm availability, especially if you're looking for specific parts or services, as they can sometimes be in high demand.

How can I contact King Commercial Dismantlers for inquiries?

To reach King Commercial Dismantlers, customers can call them at +64 7 357 4557. This phone number is available during their operating hours, and the staff is ready to assist with any questions regarding parts availability, pricing, or services offered. Additionally, visiting their location at 380 Ngongotaha Road, Ngongotahā, Rotorua, can provide a more personal experience for those looking to discuss their needs face-to-face.

Is King Commercial Dismantlers accessible for individuals with disabilities?

Yes, King Commercial Dismantlers is equipped with a wheelchair-accessible car park, ensuring that individuals with disabilities can access their services comfortably. The facility aims to provide a welcoming environment for all customers, making it easier for everyone to find the parts they need or to inquire about their vehicle dismantling services.

What payment methods are accepted at King Commercial Dismantlers?

King Commercial Dismantlers accepts various payment methods, including credit and debit cards. This flexibility allows customers to choose their preferred payment option when purchasing parts or services. It's always a good idea to confirm payment methods when making inquiries, as this can help streamline the purchasing process and ensure a smooth transaction.