Pros 
Cons Reillys Towage & Salvage 2002: A Mixed Bag of Dunedin Roadside Assistance
Reillys Towage & Salvage 2002, a well-established towing service based in Central Dunedin, consistently earns a 4.50-star rating. Located on the corner of Halsey and Jutland Street (Dunedin 9016, NZ), Reillys operates 24/7, offering critical assistance to motorists across Dunedin. Their commitment to round-the-clock availability is a standout feature, providing peace of mind knowing help is readily available regardless of the hour or day. They accept debit cards for payment, although credit cards are not currently supported. Their facilities include wheelchair accessibility, ensuring inclusivity for all who require their services. The company’s scope extends beyond basic towing, encompassing salvage operations, illustrating a broader expertise in vehicle recovery. Let's delve into the experiences shared by those who’ve needed Reillys’ assistance, exploring the highs and lows of their service.
Shining Stars & Exceptional Service: CJ and Beyond
A recurring theme within the reviews is the praise for specific staff members, particularly CJ. Several accounts highlight his exceptional communication skills, logical thinking, and willingness to go above and beyond. Here's a summary of the experiences consistently attributing positive mentions to individuals like CJ and "Max":
- CJ - The Problem Solver: Multiple reviewers single out CJ for his incredible kindness, helpfulness, and going the extra mile, even extending his shift to ensure vehicles were placed exactly where needed. He’s consistently described as an asset to the company, turning a stressful situation into a surprisingly positive experience.
- Time-Critical Assistance: One reviewer was incredibly thankful for Reillys' quick response in rainy conditions, enabling them to unlock their rental car and make a crucial flight home. This underscores their responsiveness and dedication to resolving issues swiftly.
- Empathy and Understanding: Several reviewers directly cite the kindness and reassuring attitude demonstrated. A common sentiment shared is that these interactions made a difficult day considerably better.
- Max - Professionalism Concerns: While other drivers receive significant praise, reviews regarding "Max" paint a concerning picture of unprofessional behavior, including allegedly laughing at a customer's situation. This raises serious questions about consistency in the quality of service provided.
Navigating the Downsides: Addressing Concerns and Complaints
Despite the numerous positive testimonials, a critical element of any genuine review article is addressing any concerns. Several reviewers reported deeply unsettling experiences regarding customer service within Reillys' office.
| Issue Reported | Details | Impact on Customer |
|---|---|---|
| Office Staff Rudeness | Reports of incredibly rude, unhelpful, and insensitive interaction. | Distress, emotional upset, needing time off work |
| Lack of Empathy | Failure to acknowledge and address the emotional distress of customers. | Increased stress and frustration |
| Direct Avoidance | Reviewer reports being ignored and not addressed directly by staff. | Feeling devalued and dismissed |
These complaints are particularly concerning, especially when considered alongside the stressful circumstances in which customers typically engage with a towing service (breakdowns, accidents, etc). While it's acknowledged that "everyone has bad days," the recurring nature of these critiques suggests a systemic issue that requires attention. These experiences stand in stark contrast with the commendable professionalism exhibited by some drivers, highlighting a potential disconnect between the field and office operations.
Location, Accessibility, and Contact Information – Getting in Touch with Reillys
For anyone needing assistance in Central Dunedin or the wider Dunedin area, Reillys Towage & Salvage 2002 is readily accessible. Here's a quick guide to contact and location details:
- Address: Corner of Halsey & Jutland Street, Central Dunedin, Dunedin 9016, New Zealand. This central location positions them well to respond to calls throughout the city.
- Phone: +64 3 477 5787 - Keep this number handy in case of emergency.
- Operating Hours: 24/7 – A significant advantage, ensuring reliability around the clock.
- Accessibility: The office features a wheelchair-accessible entrance, promoting inclusivity.
- Payment Options: Debit cards are accepted, with credit card facilities currently unavailable.
Reillys Towage & Salvage 2002 offers a valuable service to the Dunedin community. While consistently praised for the professional actions of their drivers – notably CJ – areas needing improvement include addressing concerns surrounding the office personnel and ensuring a uniform level of respectful treatment for all customers.