Pros 
Cons RPM Towing Ltd: A Morrinsville Lifesaver with a Reputation for Going Above & Beyond
RPM Towing Ltd, based in Morrinsville, New Zealand, has earned a well-deserved rating of 4.40. More than just a towing service, RPM Towing consistently receives praise for its exceptional customer service, problem-solving skills, and genuine desire to help those in need. Located at 14 Tahuna-Ohinewai Road, Morrinsville 3373, and accessible 24/7, the company stands out from the competition, particularly for their willingness to diagnose and fix vehicle issues before resorting to a costly tow. The phone number, +64 274 404 643, is the gateway to a level of service that many reviewers describe as unparalleled.
The Stories That Define RPM Towing Ltd
The reviews for RPM Towing Ltd aren't simply about getting a vehicle towed; they are narratives of relief, gratitude, and genuine human connection. Here are some compelling examples illustrating the company's exceptional service:
- The Overheated Lorry Rescue: A customer en route to Auckland experienced an overheating issue. Instead of immediately towing the lorry for a hefty fee, the RPM Towing operator topped up the oil and water, allowing the customer to continue their journey successfully. This single act demonstrated a commitment to customer well-being and genuine helpfulness.
- The Fuel Line Fix: Perhaps the most celebrated anecdote details a customer with a fuel leak impacting a Mercedes Viano. Rob, the owner, not only agreed to tow, but diagnosed and repaired the issue, correctly identifying a misplaced fuel line after a recent service. “He stopped what he was doing and hoisted the van and yes indeed he was right and the fuel line had come off." This saved the customer significant time, money, and potential further complications.
- Dangerous Situation & Swift Response: Customers stranded in a dangerous location near Tahuna were quickly rescued by two individuals who contacted RPM Towing. The owner arrived shortly thereafter, showcasing a rapid response time and readily available assistance.
- Community Collaboration: The story involving Wendy at the Tavern highlights the company's integration within the Morrinsville community – a testament to their collaborative spirit and dedication to helping those in need, even when it involves coordinating with local businesses.
Key Themes Emerging from Customer Feedback:
| Theme | Recurrence | Description |
|---|---|---|
| Exceptional Problem Solving | High | RPM Towing operators go beyond simply towing; they diagnose and, when possible, fix the underlying issues. |
| Genuine Helpfulness | High | A sincere desire to assist customers, even strangers, is a recurring and highly praised trait. |
| Integrity & Honesty | Medium | Refusing to exploit situations for profit, opting instead for solutions that benefit the customer. |
| Rapid Response Time | Medium | Prompt arrival and efficient service, especially critical in emergency situations. |
Facilities & Payment Options – Making Life Easier
RPM Towing Ltd understands that a positive experience extends beyond the towing itself. They offer a range of facilities and payment options to ensure customer comfort and convenience:
- Accessibility: The company prioritizes accessibility with both a wheelchair-accessible car park and a wheelchair-accessible entrance. This commitment demonstrates inclusivity and demonstrates a keen sense of social responsibility.
- Payment Flexibility: Recognizing modern payment preferences, RPM Towing accepts credit cards, making transactions seamless and convenient.
- Operating Hours: A significant advantage is their 24-hour, 7-day-a-week availability. Whether you need assistance at 3 AM or midday on a Sunday, RPM Towing is there.
- Friday: Open 24 hours
- Monday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
- Thursday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
Why Choose RPM Towing Ltd? – A Community Favourite
The overwhelming consensus among reviewers is that RPM Towing Ltd provides a level of service rarely seen. Described as an “awesome business” and a “company champion”, the team consistently goes above and beyond. Here’s what sets them apart:
- Knowledge and Expertise: Rob, the owner, possesses significant mechanical knowledge, enabling him to diagnose and often resolve minor vehicle issues on the spot.
- Realistic Pricing: Customers frequently mention "realistic prices" and transparent billing practices, ensuring no unexpected surprises.
- Friendly & Approachable Staff: Callum and Rob are consistently praised for their friendly demeanor, helpful attitude, and willingness to assist, building trust and rapport with customers.
- A Reputation Built on Trust: Reviews serve as a powerful testament to RPM Towing’s integrity and commitment to building a positive reputation within the Morrinsville community and beyond. Many reviewers state they would "highly recommend" RPM Towing to others.