Pros 
Cons PARKS Towing: A Christchurch Recovery Legend – What Customers Are Saying
PARKS Towing, based in Wigram, Christchurch, has earned a solid 4.00-star rating based on customer feedback. Operating around the clock, 24/7, every day of the week, this towing service provides a reliable lifeline for those facing vehicular misfortune across Christchurch and beyond. From stranded motorists in Rolleston to those experiencing Easter Sunday setbacks, PARKS Towing's reputation rests on its responsiveness, professionalism, and above all, its team's ability to navigate tricky situations with skill and care. Their commitment to accessibility – boasting wheelchair-accessible parking, entrance, seating, and toilets, alongside a welcoming environment for all – further solidifies their impressive standing in the community. Accepted payment methods include credit cards, making transactions straightforward.
Rising Above the Breakdown: Notable Experiences Spotlighted
The overwhelmingly positive feedback highlights specific employees and incidents where PARKS Towing truly shone. Here’s a deeper dive into some standout reviews:
- Tyler – The Night Shift Master: Multiple reviewers specifically praise Tyler, the night shift supervisor, for his exceptional problem-solving skills and rapid response times. One customer, stranded on Easter Sunday, was astounded by Tyler's ability to pinpoint their location from a brief description alone – a testament to his experience and familiarity with Christchurch’s hotspots. His efficient handling of a car needing safe and secure towing is repeated.
- Joemar – The Friendly Saviour: A customer described Joemar as an "absolute saviour" after their car broke down. Beyond the efficient towing service, Joemar went the extra mile, ensuring the customers arrived safely at their destination and making a memorable impression. His humor and professionalism were clearly appreciated.
- Cameron – The Key Recovery Hero: One exceptionally positive review recounts how Cameron, after receiving a call regarding lost keys in a deep drain (involving an Apex rental), dispatched a driver within minutes. The driver showcased ingenuity to retrieve the keys with a magnet and, remarkably, Cameron refunded the tow cost, showcasing exceptional customer care.
- Adam – Expertise and Skill Under Pressure: A customer found themselves in a precarious situation with their vehicle hanging over a wall. Adam's expertise, knowledge, skill and professionalism were essential in providing an excellent service.
These narratives paint a picture of a team consistently going above and beyond to help those in need.
Accessibility and Inclusivity: More Than Just a Tow
While primarily a towing service, PARKS Towing distinguishes itself through genuine commitment to inclusivity and accessibility, as demonstrated by its robust facilities and policies.
| Feature | Description |
|---|---|
| Accessibility | Wheelchair-accessible car park, entrance, seating, and toilet facilities are available. |
| Amenities | Gender-neutral toilets provide enhanced comfort and convenience for all. |
| Community Focus | PARKS Towing is actively advertised as LGBTQ+ friendly and a safe space for transgender individuals. |
| Payment Options | Accepts credit cards for easy and convenient payments. |
This mindful approach contributes to a welcoming environment and caters to a broader range of needs, beyond simply providing towing services. It highlights PARKS Towing's commitment to supporting the Christchurch community.
Addressing Concerns and Maintaining Excellence
While the overwhelming majority of reviews are overwhelmingly positive, it’s important to acknowledge the one negative review regarding a request to siphon fuel from a written-off vehicle. The response, citing Health and Safety regulations, while understandable from a risk mitigation perspective, left the customer feeling disappointed. This provides PARKS Towing with an opportunity to review its communication and potentially explore alternative solutions for similar situations, perhaps offering clear explanations regarding the reasoning behind declining certain requests and potential alternatives.
Despite this single dissenting opinion, the consistent praise for the team's professionalism, efficiency, and willingness to go the extra mile firmly establishes PARKS Towing as a highly recommended and dependable towing service in Christchurch, New Zealand. The consistently exceptional service delivered by individuals like Tyler, Joemar, Cameron and Adam, demonstrates PARKS Towing’s dedication to providing a reliable and supportive presence during stressful times. Phone: +64 800 400 111. Address: PARKS Towing 60 Owaka Road, Wigram, Christchurch 8025, New Zealand.