Pros 
Cons The Verdict: Lance Keall Auto Repairs – A Perfect 5-Star Experience
Lance Keall Auto Repairs, nestled in Roslyn, Palmerston North, consistently earns a flawless 5.0 rating. This isn’t just about fixing cars; it's about building trust, offering honesty, and delivering exceptional customer service. Numerous reviews paint a picture of a business that goes above and beyond, retaining customers for decades. Forget the common anxieties surrounding car repairs – Lance Keall Auto Repairs aims to alleviate those concerns and cultivate a positive and dependable experience. The consistent theme across reviews suggests a dedication to quality workmanship and transparent dealings, a refreshing change from industry stereotypes.
Beyond the Wrench: What Makes Lance Keall Auto Repairs Different?
It’s clear that Lance Keall Auto Repairs isn't your average auto shop. Customers rave about more than just the technical expertise (though that’s certainly a strong point, particularly for brands like Mazda, Rav, Toyota Corolla, and Vitz). Here’s a breakdown of what sets them apart:
- Honesty & Integrity: Repeatedly highlighted as a core value. One long-term customer (using their vehicle 24/7 for business) states Lance is an "exceptional mechanic, honest and reliable with very high standards" after over ten years of service. The business has fostered a reputation for fairness, particularly appreciated by female customers who’ve faced issues elsewhere.
- Exceptional Customer Service: Expect a cheerful welcome, helpful explanations, and a genuine desire to ensure you're informed and comfortable. Offers include rides to and from work, ensuring minimal disruption to your day, and yes, even a chocolate treat upon completion of the service! This fosters a uniquely personal and welcoming atmosphere.
- Expertise & Reliability: The team’s skills are consistently praised. Regular servicing and warrant of fitness checks are expertly handled, and any necessary repairs are delivered to a high standard. It’s this consistent quality that keeps vehicles running reliably, preventing costly breakdowns down the road.
- Accessibility & Planning: Lance Keall Auto Repairs understands the modern customer. They have excellent accessibility features, including wheelchair access to both the entrance and parking area. Appointments are recommended, streamlining the service process and ensuring prompt attention.
| Feature | Detail |
|---|---|
| Payment Options | Credit Cards, Debit Cards |
| Accessibility | Wheelchair accessible entrance and parking |
| Appointments | Recommended for efficient service |
| Typical Car Brands Serviced | Mazda, Rav, Corolla, Vitz (and many more!) |
Real People, Real Stories: A Collection of Praises
The strength of Lance Keall Auto Repairs lies in its genuine customer satisfaction. Here’s a curated selection of testimonials:
"I run a business where I use my vehicle 24/7 . I need my car in top condition and reliable. My first Car I took to lance I think around 10 years ago . I have been taken for a ride before by other mechanics but when I went to Lance I found him an exceptional mechanic, Honest and reliable with very high standards..." – A Dedicated Business Owner
"So glad i found this place!! They did work on our car today. Super friendly, great service and not overpriced. Have found my new place to go 😊😊" – A Happy New Customer
"I heard rumours about a place where they treated everyone fairly, where as a woman i wouldn't be ridiculed by asking dumb questions, and they sealed everything with a chocolate..." - A Customer Relieved to Find Respectful Service
These aren’t just generic reviews; they reveal a business built on relationship, trust, and genuine care. The repeated mentions of kindness and respect, especially for women, highlight a commitment to ethical and inclusive service.
Essential Details & How to Connect
Planning a visit to Lance Keall Auto Repairs is straightforward. Here's the essential information you need:
- Address: 778 Main Street, Roslyn, Palmerston North 4414, New Zealand
- Phone: +64 6 356 1965
- Opening Hours:
- Monday: 8 AM–5:15 PM
- Tuesday: 8 AM–5:15 PM
- Wednesday: 8 AM–5:15 PM
- Thursday: 8 AM–5:15 PM
- Friday: 8 AM–5:15 PM
- Saturday: Closed
- Sunday: Closed
- Category: Auto repair shop
- Located in: Roslyn, Palmerston North, NZ
Recommendation: Booking an appointment is highly recommended to ensure timely service. If you're seeking a mechanic who prioritises honesty, expertise, and a welcoming atmosphere, Lance Keall Auto Repairs is an outstanding choice within the Palmerston North community.