Amber & Black Quality Cars: A Mixed Bag of Service and Value

Amber & Black Quality Cars: A Mixed Bag of Service and Value

Amber & Black Quality Cars operates out of Strandon, New Plymouth, and offers a unique blend of car sales and valeting services. With a rating of 3.70 from its patrons, it becomes clear that customer experiences vary significantly.

Location and Accessibility:
Located at 173 Lemon Street, Amber & Black Quality Cars is positioned for easy access. They cater to a diverse clientele with the following accessibility features:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance

Business Hours:
The dealership operates six days a week:

• Monday to Friday: 10 am – 5 pm
• Saturday: 10 am – 3 pm
• Sunday: Closed

This schedule ensures ample opportunity for customers to visit and explore their vehicle options.

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Customer Experiences: The Good, The Bad, and The Ugly

The reviews surrounding Amber & Black Quality Cars illustrate a spectrum of customer experiences.

Positive Feedback:

• Friendly Service: Many patrons have praised the staff, particularly highlighting the customer service of a representative named Daryl. Customers express appreciation for his assistance and find the service genuinely helpful:

  • "Thank you Daryl for the fantastic deal and super friendly service! Love my car!!!”

• Quality Offerings: A few customers have noted that the dealership houses “great cars” and commended the variety available.

Negative Feedback:

• Valeting Disappointments: A significant grievance involves the car valeting service. One customer reported paying $400 for a full valet that did not meet expectations:

  • "I walked away very shaken... when I said it wasn't good enough, he got very aggressive."

• Low-Balling Offers: Some customers have reported feeling undervalued during trade-ins. One reviewer stated they were offered just $4,000 for their vehicle, which they later sold for $7,500 elsewhere, citing distrust in the dealership’s valuation practices.

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Facilities Fall Short

While Amber & Black Quality Cars boasts basic accessibility features, some clients believe that the overall presentation of their offerings, particularly regarding caravans, requires improvement. One visitor noted:

• Poorly Displayed Caravans:
  • Old bedding and personal items were left unattended, creating an uncomfortable viewing experience:
    • "It felt like you shouldn't be in them, guess take money elsewhere."

This can lead to dissatisfaction, as it reflects on the brand's perceived professionalism.

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The Verdict: Is Amber & Black Quality Cars Worth a Visit?

With a mixed bag of reviews, potential customers are advised to proceed with caution. The dealership does offer some standout vehicles and has a noted friendly face in Daryl, yet there are significant concerns. Some key points for consideration include:

• Pros:

  • Friendly staff who are appreciated by regular customers.
  • A variety of car selections available.

• Cons:

  • Variable quality in valeting services leading to customer dissatisfaction.
  • Potentially low trade-in offers that do not reflect true market value.

Ultimately, Amber & Black Quality Cars presents an opportunity, but as with any significant purchase, potential buyers are encouraged to conduct careful consideration and weigh customer feedback before making the journey.