Pros 
Cons A Chorus of Praise: Why Customers Love NOVUS Glass Warkworth
NOVUS Glass Warkworth consistently earns high praise from its customers, boasting a stellar 4.9-star rating. This isn’t just about fixing chipped windscreens; it’s about the entire customer experience. From the moment you walk in, or even call, the positive vibes are palpable. Numerous reviewers highlight the exceptional team, specifically mentioning Fran at reception, known for her efficiency and friendliness, and Cody, the repair specialist, praised for his cheerful demeanor, detailed explanations, and skillful workmanship. This dedication extends beyond simply repairing auto glass; it's about creating a welcoming and reassuring atmosphere for customers facing an unexpected automotive issue. The company’s commitment to going above and beyond, as evidenced by countless testimonials, clearly sets them apart. People aren't just getting their glass fixed; they're getting exceptional service.
Speedy Service & Unwavering Helpfulness – Going the Extra Mile
Novus Glass Warkworth's efficiency is consistently lauded in customer reviews. Many recount how quickly repairs and replacements are completed, often within minutes. The team's willingness to accommodate urgent situations is particularly noteworthy. One customer recounts a story of arriving during the team's lunch break, yet they immediately stopped to assist, refusing to let the customer wait. This level of responsiveness and a genuine desire to help truly resonate with customers.
Here's a breakdown of what customers appreciate:
- Rapid Turnaround: Windscreen replacements and chip repairs are often completed swiftly.
- Emergency Assistance: The team's willingness to help even during breaks demonstrates a strong commitment to customer service.
- Insurance Assistance: Staff proactively guide customers through insurance claims, simplifying a potentially stressful process.
- Added Value: Providing complimentary chip patches and referrals to local panel beaters for other vehicle issues showcases a genuine desire to support customers’ broader needs.
- Convenience: The option for onsite services reduces inconvenience for customers.
“The boys in this branch are legends. My partner and I have dealt with them on several occasions, and each time they have just been phenomenal." – A recurring sentiment reflects the strong customer loyalty towards NOVUS Glass Warkworth.
Accessibility & Practical Facilities: Making the Process Easier
NOVUS Glass Warkworth recognizes that convenience and accessibility are crucial elements of a positive customer experience. Their Warkworth location at 19a Glenmore Drive offers a range of facilities designed to cater to diverse needs. The business operates Monday to Thursday from 8 AM to 5 PM, ensuring a convenient schedule for most customers. Payment is simplified with the acceptance of debit cards.
Here’s a summary of their facilities:
| Feature | Details |
|---|---|
| Service Options | Onsite services available |
| Accessibility | Wheelchair accessible entrance and parking lot |
| Payment Methods | Debit cards accepted |
| Contact | +64 9 945 0566 |
| Location | 19a Glenmore Drive, Warkworth 0910, New Zealand |
The wheelchair accessibility of both the entrance and parking lot highlight the company's commitment to inclusivity, ensuring that all customers can access their services comfortably. While online estimates are not currently offered, the convenience of onsite service provides a valuable alternative.
Consistent Excellence: A Team That Cares
The overwhelming sentiment across all reviews for NOVUS Glass Warkworth revolves around the consistent quality of service and the friendly, knowledgeable team. Customers repeatedly emphasize the cheerful and helpful nature of the staff, making a potentially stressful situation far more manageable. Whether it's a simple chip repair or a full windscreen replacement, the team strives for excellence. This dedication to providing a positive experience, coupled with their technical expertise, has fostered a strong reputation within the Warkworth community. Nick from Leighton Treeworks Ltd notes that they “always go out of their way to make things work even with my machinery,” highlighting the team's flexibility and commitment to accommodating individual needs. The consistently positive feedback underscores that NOVUS Glass Warkworth isn't just repairing auto glass; they are building lasting relationships with their customers.