Smith&Smith® Rotorua

Smith&Smith® Rotorua: Exceptional Windscreen Repairs in Rotorua

In Rotorua, Smith&Smith® is the go-to for windscreen repairs, combining expertise with top-notch service to keep your vehicle safe on the road.

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Services offered by Smith&Smith® Rotorua

🏙️ See more Windscreen repair shops in rotorua
Pros icon Pros Cons icon Cons
Excellent customer service, particularly noted for staff member John Awful centralised phone system with multiple voice recognition steps
Impressive windscreen replacement service Difficulty in contacting the specific branch handling the car
Easy claim process from start to finish Long wait time for rear windscreen fitting
Great communication via phone, email, and text Forced to use the service due to insurance company requirements
Fast service with windscreen ready in 90 minutes
Timely completion of repairs
User-friendly website for navigation
Highly recommended by satisfied customers

A Cut Above: Smith&Smith® Rotorua's Customer Service Shines

Smith&Smith® Rotorua is earning praise for its exceptional customer service, with numerous customer reviews highlighting the dedication and helpfulness of their team. A recurring theme is the positive experience with "John," who is repeatedly singled out for his outstanding service. Customers appreciate the ease of the process, from the initial claim lodgement to the final completion of the repair or replacement. Many found the phone and in-person interactions particularly impressive, with one customer stating they were "super impressed" with the "windscreen replacement service." The general sentiment is a genuine appreciation for the team and their commitment to providing a positive customer journey.

“Thank you to the young fella John, excellent customer service. Highly recommended Smith&Smith Rotorua, I was super impressed with the windscreen replacement service today! I was particularly impressed with the customer service via phone and in person. Keep up the amazing mahi guys!” – A satisfied customer

This reinforces the idea that Smith&Smith® Rotorua isn't just about fixing glass; it's about providing a supportive and friendly experience. The word "mahi" (Māori for work or effort) further emphasises the value placed on hard work and dedication.

Navigating the System: A Mixed Bag of Communication

While the hands-on aspect of the repairs and replacements receives overwhelmingly positive feedback, some customers have expressed concerns about Smith&Smith® Rotorua's centralised phone system. The multi-step voice recognition process, described as "awful" by one customer, can be frustrating and make it difficult to directly contact the Rotorua branch. This is particularly challenging when insurance companies mandate Smith&Smith® Rotorua, leaving customers feeling trapped within a system that prioritises automation over direct communication.

Here’s a breakdown of the common complaints:

Despite these points, many appreciate the proactive communication through email and text messages once the process is underway. Smith&Smith® Rotorua clearly strives to maintain contact, but streamlining the initial phone experience would significantly improve the customer journey.

Speed & Efficiency: Quick Turnarounds and Positive Outcomes

Smith&Smith® Rotorua is also being lauded for its speed and efficiency in completing repairs and replacements. Several customers highlighted the surprisingly fast turnaround times, with one even reporting a new windscreen being ready for pick-up within just 90 minutes! This swift service is a major drawcard for busy individuals and minimises disruption to daily life.

Here’s a summary of the service speed feedback:

Service Provided Turnaround Time Reported Customer Feedback
Windscreen Replacement Varies, generally quick "Absolute ease" - from claim to completion
New Windscreen 90 Minutes "Fast new windscreen ready to pick up in 90 minutes!"
Rear Windscreen Fitting Scheduled "Have to wait until 6 Jan to be fitted 🥺"

While some appointments have required scheduling weeks in advance, like the rear windscreen fitting, the overall impression is of a service that prioritises promptness and minimizes waiting times where possible.

Accessibility & Convenient Location

Located at 118 Lake Road, Koutu, Rotorua 3010, Smith&Smith® Rotorua is strategically situated within the city and is demonstrably committed to accessibility. Their facilities include both a wheelchair accessible entrance and car park, affirming their dedication to inclusivity and catering to a diverse range of customers.

Here's a quick reference:

This combination of a convenient location and accessible facilities further enhances the positive experience offered by Smith&Smith® Rotorua, making them a reliable and considerate choice for auto glass repair needs in Rotorua.

Frequently Asked Questions About Auto Glass Repair Services at Smith&Smith® Rotorua

What services does Smith&Smith® Rotorua offer for auto glass repair?

Smith&Smith® Rotorua specializes in a variety of auto glass repair services, including windscreen replacements, chip repairs, and rear windscreen installations. They are known for their quick turnaround times, often completing windscreen replacements in as little as 90 minutes. Their team is dedicated to providing high-quality service and ensuring customer satisfaction throughout the repair process.

How can I contact Smith&Smith® Rotorua for inquiries or to schedule a service?

To reach Smith&Smith® Rotorua, customers can call their dedicated phone line at +64 800 483 388. This number connects you directly to their team, who can assist with inquiries, scheduling appointments, and providing information about their services. It's recommended to call during their operating hours, which are Monday to Friday from 8 AM to 5 PM.

What are the opening hours for Smith&Smith® Rotorua?

Smith&Smith® Rotorua operates from Monday to Friday, with opening hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to visit or contact them during the week for any auto glass repair needs. It's advisable to plan your visit or call within these hours to ensure you receive prompt assistance.

Is Smith&Smith® Rotorua accessible for individuals with disabilities?

Yes, Smith&Smith® Rotorua is committed to accessibility. The facility features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers, including those with mobility challenges, can access their services comfortably. This focus on accessibility reflects their dedication to providing excellent customer service to everyone.

What do customers say about their experience with Smith&Smith® Rotorua?

Customers have praised Smith&Smith® Rotorua for their excellent customer service and efficient repair processes. Many have highlighted the ease of scheduling appointments and the quick turnaround for windscreen replacements. While some have noted challenges with the centralised phone system, overall feedback indicates a high level of satisfaction with the quality of service and communication provided by the team.