Smith&Smith® Porirua: Quality Windscreen Repair with Heartfelt Service

Pros	Cons
Outstanding service that exceeds expectations	High pricing compared to competitors
Warm, welcoming, fast and efficient service	Negative experiences with quoted prices
Excellent advice provided by staff	Some customers felt overcharged for services
Highly recommended by multiple customers	Location in a car park may not be ideal for everyone
Superb job on windscreen replacement	Concerns about value for money compared to other providers
Friendly and efficient service
Prompt and easy to deal with
Great communication and updates on service
Willingness to assist with logistics, like dropping off car keys
Ability to work with other service providers for comprehensive repairs

Pros

Cons

Outstanding service that exceeds expectations

High pricing compared to competitors

Warm, welcoming, fast and efficient service

Negative experiences with quoted prices

Excellent advice provided by staff

Some customers felt overcharged for services

Highly recommended by multiple customers

Location in a car park may not be ideal for everyone

Superb job on windscreen replacement

Concerns about value for money compared to other providers

Friendly and efficient service

Prompt and easy to deal with

Great communication and updates on service

Willingness to assist with logistics, like dropping off car keys

Ability to work with other service providers for comprehensive repairs

Smith&Smith® Porirua: A Mixed Bag of Windscreen Repair Experiences

Smith&Smith® Porirua, located in the Porirua City Centre of Porirua, NZ, is an auto glass repair service with a rating of 4.4. Operating from a convenient, though slightly unconventional, location within the Porirua Mall car park (3 Auty Lane, Porirua 5022), it offers a range of windscreen repair and replacement services. The business is open Monday to Friday from 8 AM to 5 PM and Saturdays from 9 AM to 1 PM. They cater to customers needing windscreen care and offer wheelchair accessible facilities including entrance and parking, ensuring accessibility for all. Their phone number is +64 800 483 388. Let's delve into the reviews and experiences customers have shared, painting a fuller picture of Smith&Smith® Porirua.

The Good: Outstanding Service & Friendly Faces

A recurring theme in the overwhelmingly positive reviews is the exceptional level of service provided by the team at Smith&Smith® Porirua. Many customers specifically mention the friendliness and expertise of their staff, particularly Billy and Regan.

Here's a breakdown of what customers appreciate:

Expert Assistance: Customers consistently highlight the clear explanations provided regarding the repair process, ensuring they feel informed and confident in the work being done. Billy, in particular, receives praise for his ability to detail the replacement process for a Jimny windscreen.
Efficiency & Speed: Several reviewers mention the prompt and efficient nature of the service, crucial when dealing with vehicle damage. One customer appreciated the team's ability to coordinate with a panel beater to address rust issues alongside the windscreen replacement, especially during a busy period like December.
Excellent Communication: One customer valued the regular communication regarding timing updates and appreciated the offer to drop off their car keys at work for added convenience. This proactive approach builds trust and eases the customer experience.
Overall Positive Impression: The overarching sentiment points to a “hassle-free” and enjoyable experience, generating strong recommendations for Smith&Smith® Porirua.

"Thankyou Billy for the friendly, efficient, hassle-free service. Highly recommended!" – A satisfied customer

Areas for Improvement: Pricing Concerns Emerge

While many sing the praises of Smith&Smith® Porirua, a significant point of contention raised by one reviewer concerns pricing. A customer reported receiving a quote of $450 for a rear quarter window replacement, which they felt was substantially higher than a comparable service provided by Supreme Screens in Lower Hutt for $160. This discrepancy highlights the importance of shopping around and comparing quotes, even for seemingly straightforward repairs.

Feature	Smith&Smith® Porirua (Reported)	Supreme Screens (Reported)
Service	Rear Quarter Window Replacement	Rear Quarter Window Replacement
Quote	$450	$160
Location	Porirua	Lower Hutt

This single instance of a notably inflated quote serves as a cautionary reminder to prospective customers to obtain multiple estimates before committing to a windscreen repair service.

Accessibility & Location Considerations

Smith&Smith® Porirua demonstrates a commitment to inclusivity with its wheelchair accessible entrance and parking facilities. This caters to a wider range of customers, ensuring their needs are met regardless of mobility requirements. However, the location within the Porirua Mall car park, while offering convenience, might not be to everyone's liking. It’s best to be aware that this isn’t a traditional showroom-style location.

Booking an appointment is recommended to avoid potential wait times, especially during peak periods. Customers should also confirm the specific location when making an appointment to ensure they arrive at the correct spot within the mall car park.

Frequently Asked Questions About Smith&Smith® Porirua Auto Glass Repair Services

What services does Smith&Smith® Porirua offer for auto glass repair?

Smith&Smith® Porirua specializes in a wide range of auto glass repair services, including windscreen replacements, chip repairs, and side window replacements. Their skilled technicians are trained to handle various vehicle makes and models, ensuring that customers receive high-quality service tailored to their specific needs. With a focus on efficiency and customer satisfaction, Smith&Smith® Porirua aims to restore your vehicle's glass to optimal condition.

How can I contact Smith&Smith® Porirua for inquiries or appointments?

To reach Smith&Smith® Porirua for any inquiries or to schedule an appointment, customers can call their dedicated phone line at +64 800 483 388. The friendly staff is available to assist with questions regarding services, pricing, and availability. Additionally, customers can visit their location at 3 Auty Lane, Porirua City Centre, Porirua 5022, New Zealand, during opening hours for in-person assistance.

What are the opening hours for Smith&Smith® Porirua?

Smith&Smith® Porirua operates during the following hours: Monday to Friday from 8 AM to 5 PM, Saturday from 9 AM to 1 PM, and is closed on Sundays. These hours are designed to accommodate a variety of customer schedules, ensuring that individuals can find a convenient time to have their auto glass needs addressed. It's advisable to call ahead to confirm availability, especially during busy periods.

Is Smith&Smith® Porirua accessible for individuals with disabilities?

Yes, Smith&Smith® Porirua is committed to providing accessibility for all customers. The facility features a wheelchair accessible entrance and a designated wheelchair accessible parking lot. This ensures that individuals with mobility challenges can easily access the services they need without any barriers. Smith&Smith® Porirua strives to create an inclusive environment for everyone.

What do customers say about their experiences with Smith&Smith® Porirua?

Customer feedback for Smith&Smith® Porirua highlights a mix of experiences. Many praise the outstanding service, efficiency, and friendly staff, particularly noting the expertise of technicians like Billy. However, some customers have expressed dissatisfaction regarding pricing and service quality. Overall, while many recommend Smith&Smith® Porirua for auto glass repairs, it's important for potential customers to consider various reviews before making a decision.