Pros 
Cons Hawkes Bay Autoglass: Consistently Exceeding Expectations
Hawkes Bay Autoglass has cultivated a stellar reputation in Napier and the wider Hawke's Bay region, reflected in its impressive 4.9-star rating. More than just an auto glass repair service, they’ve established themselves as a reliable and customer-centric business dedicated to getting vehicles back on the road quickly and safely. Located at 43B Wakefield Street, Onekawa, Napier 4110, NZ, Hawkes Bay Autoglass isn't just accessible in terms of location; they prioritize inclusivity with wheelchair accessible entrance and parking, making their services available to everyone. They operate Monday through Wednesday and Thursday, 8 AM – 4:30 PM, ensuring a solid working week to accommodate customer needs. Their phone number, +64 22 595 2342, is readily available for bookings and inquiries.
Rave Reviews: A Testament to Exceptional Service
The overwhelming positivity surrounding Hawkes Bay Autoglass stems from consistent delivery of outstanding service. Here's a breakdown of what customers are saying, highlighting the service's key strengths:
- Mobile Convenience: A recurring theme in the reviews is Hawkes Bay Autoglass's willingness to come to the client. Whether it's a caravan window repair or a motorhome screen replacement, their team proactively offers on-site service, eliminating the stress and inconvenience of transporting vehicles. This is particularly appreciated by motorhome and caravan owners.
- Fast Turnaround & Proactive Problem Solving: Several reviews highlight quick response times and a dedication to efficient service. Andrew's proactive nature in securing a screen for a customer returning from the South Island exemplifies this dedication. He immediately reassured the client and ensured the replacement was ready upon their return.
- Professionalism and Craftsmanship: The quality of the workmanship is consistently praised. Customers highlight the seamless integration of replacement windscreens, noting they’re virtually undetectable, with meticulous removal and replacement of original components. They surpass expectations; clients are genuinely impressed with the "top-notch" finish.
- Communication & Customer Care: From the welcoming reception to Shannon’s ‘magic behind the scenes,’ exceptional communication is a hallmark of Hawkes Bay Autoglass's service. Clients consistently commend the team’s friendliness and responsiveness throughout the entire process. Quotes are accurate, pricing is fair, and customers feel valued.
- Going the Extra Mile: One review mentions the technician sweeping the road after completing a job - a small gesture that speaks volumes about the company's attention to detail and commitment to customer satisfaction.
"This firm is at the top of their game. It starts with awesome reception that is a pleasure to deal with. Shannon was a great communicator and works her magic behind the scenes. The job looks top notch and extremely professional and you wouldn't know they had replaced the windscreen (apart from the lack of chips and crack) with the way the bits had been removed and put back in.” - Chris
Addressing Specific Needs: Motorhomes, Caravans & More
Hawkes Bay Autoglass demonstrates a clear understanding of the unique needs of various vehicle types. Reviews consistently mention their expertise in handling:
| Vehicle Type | Service Provided | Customer Rationale |
|---|---|---|
| Motorhomes | Windscreen Replacement, Crack Repair | Travel convenience, quick response for urgent repairs |
| Caravans | Window Repair & Replacement | Stress-free, mobile service avoids caravan transport hassles |
| Standard Vehicles | Windscreen Replacement, Stone Chip Repair, Crack Repair | Reliable, affordable, and high-quality repair workmanship |
The company’s willingness to go above and beyond - ordering specific screen versions, ensuring accurate quotes for complex vehicles, and providing reassurance – suggests a commitment to catering to a wide range of automotive glass needs.
Accessibility and Commitment to Customer Satisfaction
Hawkes Bay Autoglass stands out not only for its skillful workmanship but also for its commitment to accessible customer service. The physical accessibility features, including wheelchair entry and parking, demonstrate a dedication to inclusivity. Coupled with the mobile service, quick turnaround times, and excellent communication, Hawkes Bay Autoglass provides a complete, customer-focused solution for auto glass repair and replacement in the Napier area. The overwhelmingly positive feedback consistently points to a team driven by a desire to exceed expectations and deliver a truly outstanding experience. Their dedication ensures customers feel valued and confident in the quality of their service.