NOVUS Glass – Aburns Glass: Quality Repairs for Kiwi Windscreens

Pros	Cons
Excellent and efficient service for windscreen repairs and replacements	Poor fitment of windscreen leading to further issues
Quick turnaround time for insurance claims and repairs	Experience of a cracked screen shortly after installation
Helpful and qualified staff who provide good communication	Some customers had to seek services from other companies due to dissatisfaction
Accommodating to customer requests, even during staff shortages	Inconsistent quality of service reported by a few customers
High-quality workmanship with attention to detail
Easy booking process and minimal paperwork required

Pros

Cons

Excellent and efficient service for windscreen repairs and replacements

Poor fitment of windscreen leading to further issues

Quick turnaround time for insurance claims and repairs

Experience of a cracked screen shortly after installation

Helpful and qualified staff who provide good communication

Some customers had to seek services from other companies due to dissatisfaction

Accommodating to customer requests, even during staff shortages

Inconsistent quality of service reported by a few customers

High-quality workmanship with attention to detail

Easy booking process and minimal paperwork required

A Kiwi Favourite: Why NOVUS Glass – Aburns Glass Stands Out

NOVUS Glass – Aburns Glass in South Dunedin is consistently earning high praise from customers across Dunedin and beyond, boasting a well-deserved rating of 4.6 out of 5. This local branch isn't just about fixing cracked windscreens; it’s about providing reliable, efficient, and courteous service that puts customers at ease, particularly when dealing with unexpected vehicle damage. The consistently positive feedback highlights their professionalism, prompt service, and ability to navigate insurance claims seamlessly. They're proving themselves to be a go-to destination for auto glass needs across the region.

Speedy Service & Insurance Expertise: Getting You Back on the Road

One of the most frequently lauded aspects of NOVUS Glass – Aburns Glass is their speed and efficiency. Customers repeatedly mention being back on the road within a remarkably short timeframe – often just a few hours or even half an hour for chip repairs. This rapid turnaround is particularly appreciated by travelers and those needing their vehicle urgently.

Here’s a breakdown of what customers are saying about their service speed and insurance handling:

Fast Repairs: Multiple reviews highlight the impressive speed of chip repairs, with some customers being back on the road in under 30 minutes.
Insurance Claim Management: NOVUS Glass simplifies the insurance process, lodging claims on behalf of customers and handling communication effectively. This relieves a significant burden on the customer, allowing them to focus on their journey.
Flexible Scheduling: Even with staffing challenges (mentioned with regard to Covid-19), they have demonstrated a willingness to accommodate requests quickly, especially valuable for those passing through Dunedin.
Proactive Communication: Text message updates regarding job completion are a welcomed touch, ensuring customers are kept informed every step of the way.
Efficient Drop-Off & Collection: The streamlined drop-off and collection process, requiring minimal paperwork, enhances the overall customer experience.

Accessibility, Payment Options and Facilities - Making It Easy

NOVUS Glass – Aburns Glass has clearly considered the needs of all customers, reflected in their thoughtful facilities and accessibility features.

Here's a summary:

Feature	Details
Accessibility	Wheelchair accessible entrance and parking lot ensuring inclusivity for all.
Service Options	Primarily focused on onsite services bringing the repair to you. Online estimates are currently unavailable.
Payment Options	They readily accept both credit and debit cards for your convenience.
Location	Situated at 45 Otaki Street, South Dunedin, Dunedin 9012, NZ - easy to find.
Opening Hours	Operates Monday to Friday, 8 AM – 5 PM, with weekend closures.

This commitment to accessibility and straightforward payment options further enhances the positive customer experience.

A Few Bumps in the Road: Addressing Concerns

While overwhelmingly positive, some reviews highlight areas where NOVUS Glass – Aburns Glass could improve. Notably, one customer experienced a poorly fitted windscreen that cracked within three weeks, necessitating a replacement by a different company. While staff were cooperative and approachable in discussing options, it underscores the importance of meticulous installation and quality control.

Installation Quality: In a single instance, the initial windscreen fit was substandard, resulting in premature cracking. This serves as a reminder for unwavering precision in installation.
Glass Ordering: The need for a different company to order correct glass for the subsequent replacement highlights a potential area for improvement in parts procurement.
Vacuuming Seats: A particularly attentive competitor vacuumed the front seats after installation – a small detail that left a positive impression on the customer.

Despite this lone incident, the overwhelmingly positive feedback and consistent focus on customer satisfaction suggest that NOVUS Glass – Aburns Glass remains a strong choice for auto glass repair and replacement in Dunedin. Contact them on +64 3 455 6134 to discuss your needs.

Frequently Asked Questions About NOVUS Glass – Aburns Glass Services and Experience

What services does NOVUS Glass – Aburns Glass offer for auto glass repair?

NOVUS Glass – Aburns Glass specializes in a variety of auto glass services, including windscreen chip repairs and full windscreen replacements. They provide onsite services, ensuring convenience for customers. Their team is known for efficient communication and quick turnaround times, often completing repairs within a short period. Customers have praised their ability to work seamlessly with insurance companies, making the process hassle-free.

What are the operating hours of NOVUS Glass – Aburns Glass?

NOVUS Glass – Aburns Glass operates from Monday to Friday, with opening hours from 8 AM to 5 PM. They are closed on Saturdays and Sundays. This schedule allows customers to visit during the week for their auto glass needs. The shop's consistent hours make it easy for individuals to plan their visits, ensuring they receive the necessary services without any inconvenience.

Is NOVUS Glass – Aburns Glass accessible for individuals with disabilities?

Yes, NOVUS Glass – Aburns Glass is committed to accessibility. The shop features a wheelchair accessible entrance and parking lot, ensuring that all customers can access their services comfortably. This focus on inclusivity reflects their dedication to providing a welcoming environment for everyone, regardless of mobility challenges. Customers can feel assured that their needs will be accommodated during their visit.

How does NOVUS Glass – Aburns Glass handle insurance claims for repairs?

NOVUS Glass – Aburns Glass has a streamlined process for handling insurance claims. They work directly with insurance companies to facilitate the claims process, making it easier for customers to get their repairs covered. Many customers have reported positive experiences, noting that the staff is helpful and efficient in managing the necessary paperwork and communication with insurers, allowing for a smooth repair experience.

What payment options are available at NOVUS Glass – Aburns Glass?

At NOVUS Glass – Aburns Glass, customers can pay using various methods, including credit and debit cards. This flexibility in payment options ensures that customers can choose the method that is most convenient for them. The shop's commitment to customer satisfaction extends to making the payment process as easy and straightforward as possible, allowing for a seamless experience from start to finish.