Firestone Tyres: Porirua's Tyre Shop

Services offered by Firestone Tyres

Tyre Sales 🛞

Tyre Fitting 🛠️

Wheel Alignment ⚙️

Tyre Pressure Checks 💨

WOF (Warrant of Fitness) Assistance 📝

Full Size Spare Wheel Tyre Supply 🔄

Supercat Tyre Fitting 🐈

Directional Tread Tyre Sales (with caution advised) ⚠️

Pros	Cons
Excellent customer service and helpfulness in getting vehicles roadworthy.	Deceptive 'special' offers – discounts only apply to expensive tyres.
Quick response times and work completed within requested timeframe.	Wheel alignments frequently need to be redone, resulting in the steering wheel not sitting straight (experienced on multiple vehicles).
Tidy store and a customer service representative available in the waiting room.	Expensive tyre fitting costs, with potential for inflated pricing when customers are in a bind.
Professional and supportive staff.	Sold an unsuitable tyre (directional tread) for a full-size spare wheel, posing a safety risk.
Good place for tyres, with a history of customers returning.	Lack of concern from staff regarding the incorrect tyre sale.
Friendly and fast service.	Prices vary significantly for the same tyre size, potentially leading to overcharging.
Amazing and welcoming service and workers.
Brilliant, fast, and efficient service.
They check the air in your tyres.

Pros

Cons

Excellent customer service and helpfulness in getting vehicles roadworthy.

Deceptive 'special' offers – discounts only apply to expensive tyres.

Quick response times and work completed within requested timeframe.

Wheel alignments frequently need to be redone, resulting in the steering wheel not sitting straight (experienced on multiple vehicles).

Tidy store and a customer service representative available in the waiting room.

Expensive tyre fitting costs, with potential for inflated pricing when customers are in a bind.

Professional and supportive staff.

Sold an unsuitable tyre (directional tread) for a full-size spare wheel, posing a safety risk.

Good place for tyres, with a history of customers returning.

Lack of concern from staff regarding the incorrect tyre sale.

Friendly and fast service.

Prices vary significantly for the same tyre size, potentially leading to overcharging.

Amazing and welcoming service and workers.

Brilliant, fast, and efficient service.

They check the air in your tyres.

Firestone Tyres: A Porirua Tyre Powerhouse – But Be Aware!

Firestone Tyres, located at 3 Jellicoe Street, Elsdon, Porirua, enjoys a solid 4.4-star rating, and for good reason. This establishment isn't just a tyre dealer; it’s a comprehensive repair and service centre catering to the needs of Porirua drivers. Open Monday to Friday from 8 AM to 5 PM, and Saturday mornings from 8 AM to 12 PM (closed Sundays), Firestone Tyres aims to provide a convenient and accessible experience for all. The shop clearly prioritizes accessibility, offering both wheelchair-accessible entrance and parking – a welcome feature for many. They accept a range of payment options including credit cards, debit cards, and NFC mobile payments. While delivery and same-day delivery services aren't currently offered, the physical location is easy to reach and well-maintained.

Rave Reviews & Recognised Expertise

The overwhelmingly positive sentiment surrounding Firestone Tyres speaks volumes. Numerous customers repeatedly highlight the exceptional customer service they've received. Here’s a summary of frequently praised aspects:

Quick Response & Efficient Service: Many reviews describe a rapid response and efficient completion of requested work, often within the timeframe initially agreed upon. Their staff are clearly knowledgeable when it comes to WOF related issues, taking the stress out of vehicle inspections.
Clean & Welcoming Environment: A tidy shop and a helpful customer service representative in the waiting room are consistently mentioned as contributing to a positive experience.
Friendly & Professional Staff: Repeatedly, customers describe the staff as friendly, efficient, and professional, making the often-daunting task of tyre maintenance more pleasant.
Loyal Customers: Several patrons mention being long-time customers, demonstrating a consistent trust and satisfaction with Firestone Tyres' services. One review states they'll "forever be [their] shop."

"Went here 12/2020 and I was really pleased with the customer service and their ability to help me with getting my vehicle road worthy again. They quickly gave me a response and the work was carried out within the day that I requested them to help me." - A satisfied customer.

Areas for Concern & Pricing Transparency Needed

While much of the feedback is overwhelmingly positive, several recurring concerns surface, particularly regarding pricing and alignment issues. It’s important to be aware of these before visiting.

Concern	Description	Potential Solution
Misleading Advertised Specials	Some customers feel "special" offers advertised online are misleading, applying only to higher-priced tyres and not those initially considered.	Firestone Tyres should clearly define the terms & conditions of all specials.
Alignment Re-occurance	On multiple occasions, customers have reported needing wheel alignment re-done shortly after the initial service.	Review alignment procedures and equipment to ensure accuracy.
Price Discrepancies	Significant price variations for the same tyres have been observed, with some customers paying considerably more than others.	Offer transparent and consistent pricing, and potentially provide quotes beforehand.
Inappropriate Tyre Sales	One customer was sold a tyre unsuitable for a spare wheel, highlighting a potential lack of attention to specific customer needs.	Enforce rigorous staff training and double-checking of tyre suitability.

The concerns around pricing are particularly impactful. Customers suggest checking prices online before visiting, and potentially seeking quotes. It's a vital step to prevent potential surprises and ensure you're receiving a fair deal.

Accessibility and Contact Details - Getting in Touch With Firestone Tyres

For those needing accessible services or wanting to contact Firestone Tyres directly, here’s the essential information at a glance:

Address: Firestone Tyres, 3 Jellicoe Street, Elsdon, Porirua 5022, New Zealand
Phone: +64 4 237 0314
Opening Hours:
- Monday: 8 AM–5 PM
- Tuesday: 8 AM–5 PM
- Wednesday: 8 AM–5 PM
- Thursday: 8 AM–5 PM
- Friday: 8 AM–5 PM
- Saturday: 8 AM–12 PM
- Sunday: Closed
Accessibility:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payment Methods: Credit cards, Debit cards, NFC mobile payments.

Overall, Firestone Tyres in Porirua appears to be a reliable choice for tyre services and repairs, backed by consistently positive customer experiences relating to service. However, potential customers should be mindful of the reported pricing complexities and alignment issues, performing their own research and ensuring clear communication about their specific needs.

Frequently Asked Questions About Firestone Tyres in Porirua

What types of services does Firestone Tyres offer beyond tyre sales and fitting?

Firestone Tyres in Elsdon, Porirua, provides a range of services to keep your vehicle roadworthy. They handle tyre sales and fitting, WOF (Warrant of Fitness) inspections, and wheel alignments. While delivery and same-day delivery aren't currently offered, the shop prioritises efficient service and aims to complete requested work within the day. They are known for their professional approach and ability to quickly assess vehicle needs.

I've heard about special offers on tyres – are these always as advertised?

Some customers have noted discrepancies with advertised tyre specials at Firestone Tyres. While promotions like 'buy two tyres and get the second half price' may appear attractive, it's important to clarify that these often apply only to more expensive tyre models. It's always recommended to inquire about the specific terms and conditions of any promotion before committing to a purchase to avoid any surprises.

Are there any accessibility features available at the Firestone Tyres location?

Yes, Firestone Tyres in Porirua is committed to accessibility. The shop features a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers can easily access their services. They strive to provide a welcoming and inclusive environment for everyone, alongside their tyre and vehicle service expertise.

What payment methods are accepted at Firestone Tyres?

Firestone Tyres accepts a variety of payment methods for your convenience. Customers can pay using credit cards, debit cards, and NFC mobile payments. While credit cards are accepted, it's worth noting that some customers have reported pricing variations, so checking prices online beforehand is advisable. They aim to provide flexible payment options for all their customers.

I'm concerned about the alignment lasting after a wheel alignment service. What should I do?

Some customers have experienced issues with wheel alignments needing to be redone at Firestone Tyres. If you encounter this, it's recommended to discuss the issue with the service representative and request a thorough inspection to identify the underlying cause. It's important to communicate your concerns clearly to ensure the best possible outcome and a properly aligned vehicle.