Universal Tyres & Wheels: A Kiwi Favourite for Value and Service
Universal Tyres & Wheels, located in Roslyn, Palmerston North, consistently earns high praise from its customers, boasting a stellar 4.9-star rating. The shop, found at 6 Roy Street, has become a go-to destination for Kiwis seeking affordable tyres, reliable service, and a hassle-free experience. The phone number to reach them is +64 6 355 0888. Their opening hours vary, being closed on Fridays and Sundays, but open from 8:30 AM to 5:00 PM Monday through Thursday and 9:30 AM to 4:00 PM on Saturdays – allowing plenty of opportunity for tyre needs. Many customers highlight the team’s willingness to go the extra mile.
What Customers Love: Speed, Price, and Friendly Faces
The overwhelming sentiment expressed in customer reviews is one of exceptional value and service. Here's a breakdown of the recurring praises:
- Unbeatable Prices: Several reviewers specifically mention "affordable tyres" and even secured "unmatched prices" upon visiting. One customer found Universal Tyres & Wheels significantly undercut competitors on a set of Maxxis Bravos.
- Lightning-Fast Service: A recurring theme is the speed and efficiency of service. One customer experiencing an urgent need for tyres was fitted, balanced, and rolling out in just over two hours. The ability to get tyres fitted quickly, avoiding exorbitant costs or long waits, is a major draw.
- Friendly & Helpful Team: Customers consistently describe the team as “super nice”, “friendly,” and "easy to deal with.” Their readiness to assist and solve problems is a significant factor in the positive reviews. They’re often praised for their courteous and helpful manner.
- Accessibility & Amenities: For those needing accessible facilities, Universal Tyres & Wheels doesn’t disappoint. They offer:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Restroom facilities
- Acceptance of Credit & Debit cards, and NFC mobile payments.
A Case of Missed Appointments and a Costly Fine
While the vast majority of experiences have been overwhelmingly positive, one customer’s review highlights a concerning lapse in service. The individual required an urgent WOF (Warrant of Fitness) to avoid a fine. They secured a 10:00 AM appointment. However, upon arrival, the shop was closed, with no staff present and the phone unanswered. This resulted in a $200 fine which they were unable to avoid, as they were forced to seek an alternative solution after the deadline. This incident underscores the importance of clear communication regarding appointment availability and reliable adherence to schedules. This one experience stands in stark contrast to the otherwise consistently positive feedback.
Summary of Service Options and Payment Methods
For convenience, here’s a quick overview of what Universal Tyres & Wheels offers:
Service Options:
Option | Available? |
---|---|
In-store pickup | Yes |
In-store shopping | Yes |
Delivery | No |
Same-day delivery | No |
Payment Methods Accepted:
- Credit Cards
- Debit Cards
- NFC Mobile Payments
Contact Information:
Universal Tyres & Wheels 6 Roy Street, Roslyn, Palmerston North 4410, New Zealand +64 6 355 0888