Pros 
Cons Total Towing: A Porirua Community Favourite for Roadside Reliability
Total Towing, based in Kenepuru, Porirua, has garnered a solid 4.00-star rating, proving itself to be a dependable choice for roadside assistance in the Wellington region. Operating 24/7, every single day of the week, their commitment to uninterrupted service is a significant plus for anyone facing a breakdown at any hour. Located at 7F Kapuni Grove, Kenepuru, Porirua 5022, New Zealand, their central location allows for quick response times – a crucial factor when you're stranded. Whether you're a local resident or visiting from afar (as the grateful American tourists can attest!), Total Towing aims to provide consistent and trustworthy support. You can reach them directly at +64 4 499 2123.
Chris: The Super Star Making a Difference
A recurring theme in Total Towing's reviews is the exceptional service provided by one individual: Chris. It’s clear Chris is the face of their great reputation. The overwhelmingly positive feedback centered around him highlights not only his efficiency and technical skills, but also his genuine friendliness and willingness to go above and beyond. Here’s a breakdown of what customers are saying about Chris:
- Problem Solving Prowess: Chris isn’t just a driver; he's a roadside problem-solver. From flat batteries to vehicle lockouts to tyre issues encountered during road construction, he tackles a variety of situations with expertise.
- Stress Reduction Champion: Many reviews specifically mention the calming influence Chris has on anxious situations. Being stranded is stressful, and Chris's approachable demeanor and quick action help alleviate that stress. Phrases like "most stress-free breakdown I've ever had" and "really helped to bring anxiety down” are repeated consistently.
- Going the Extra Mile: Customers consistently praise Chris’s willingness to do more than just the initial callout. Fitting new batteries, sourcing replacements, and ensuring customers get to a tyre shop promptly are just a few examples. One review even suggests a pay raise!
- Examples of Assistance:
- Flat battery replacement – sourcing a new battery and getting customers back on the road quickly.
- Vehicle lockout assistance – swiftly and patiently resolving vehicle access issues.
- Navigating road construction delays – efficiently transporting stranded vehicles to a tyre shop.
It’s evident that Chris, and by extension, Total Towing, prioritizes customer experience and builds trust through exceptional service.
Facilities & Payment Options – Keeping it Convenient
Total Towing strives to offer a convenient and accessible customer experience, demonstrated through the facilities and payment options they provide. While their 24/7 availability is already a major benefit, here's a closer look at what else they offer:
| Facility | Description |
|---|---|
| Accessibility | The service premises features a wheelchair-accessible entrance, ensuring inclusivity and ease of access for all customers. |
| Payment | Debit cards are accepted. NFC mobile payments are available for a streamlined transaction process. Credit card payments are currently not accepted. |
This focuses on providing a mix of modern and accessible payment methods, with continued efforts likely aimed at expanding payment flexibility in the future.
Why Total Towing Stands Out: A Summary of Customer Appreciation
Beyond Chris's individual brilliance, Total Towing demonstrates a genuine commitment to customer satisfaction. Here’s a summary of what makes them a standout choice for roadside assistance:
- Prompt Response Times: Numerous reviews highlight the speed with which Total Towing arrives on scene. In a roadside emergency, this quick response is invaluable.
- Professionalism and Knowledge: Customers appreciate the drivers' politeness and technical expertise. They are not just transporters, but also problem solvers.
- Reliability, Especially in High-Stress Situations: The overriding sentiment is of a company that can be counted on when you need them most.
- Positive Community Impact: Even tourists are impressed, demonstrating a reputation that extends beyond the local area.
- 24/7 Availability: A huge benefit for those unexpected breakdowns that happen outside of normal business hours.
Total Towing has carved a niche as more than just a towing service – they're a reliable partner for peace of mind on the roads of Porirua and beyond.