Hawkes Bay Wreckers

Hawkes Bay Wreckers: Real Talk on Vehicle Salvage in Napier

Dive into honest insights about Hawkes Bay Wreckers, your go-to for vehicle salvage in Napier, as we explore their services and customer experiences.

Call Now Google View Location

Services offered by Hawkes Bay Wreckers

🏙️ See more Towing services in napier
Pros icon Pros Cons icon Cons
Wahid and his team provide excellent customer service and are helpful with tyre issues. Some customers have reported issues with trust, claiming that the company has not followed through on payments for wrecked vehicles.
Many customers appreciate the willingness of the staff to go above and beyond in their service. There are complaints about a lack of proper documentation during vehicle pickups, leading to confusion and frustration.
Positive experiences with the quality of service have led to repeat business from satisfied customers. Negative experiences have been shared regarding communication and accountability from the staff.
Customers have expressed gratitude for the assistance received during their visits. A few customers have described the company as dishonest, raising concerns about their reliability.

Hawkes Bay Wreckers: Real Talk on Vehicle Salvage in Napier

Hawkes Bay Wreckers, located at 28 Wakefield Street in Onekawa, Napier (postcode 4110), New Zealand, is a well-established auto wrecker serving the Hawke's Bay region. Their phone number is +64 6 843 5554, and they operate Monday to Friday and Saturday from 9 am to 6 pm, with Sundays off. While the business maintains a rating of 3.90, online reviews paint a somewhat mixed picture, offering a range of experiences from exceptional service to serious concerns regarding business practices. Let's dive into the details of what customers are saying.

Navigating the Good: Positive Experiences at Hawkes Bay Wreckers

Numerous customers highlight positive experiences with Hawkes Bay Wreckers. These reviews often centre on the helpfulness of staff, particularly mentioning Wahid. Here's a breakdown of the consistent praise:

Aspect Customer Feedback
Staff Helpfulness Praised, especially Wahid
Tyre Availability Readily available, affordable
General Service Efficient and reliable

It's clear that for many, Hawkes Bay Wreckers provides a valuable service and a pleasant experience due to the staff's dedication and willingness to assist.

The Warning Signs: Concerns Regarding Honesty and Payment

Unfortunately, a significant portion of the feedback raises serious red flags regarding Hawkes Bay Wreckers’ honesty and business conduct. These concerns are significantly impacting the overall perception and require careful consideration.

Important Note: This article presents customer feedback. These are individual experiences and do not necessarily represent the standard of service offered by Hawkes Bay Wreckers.

Key Takeaways & Recommendations for Potential Customers

Based on the collected reviews, here’s a summary of what to consider before engaging with Hawkes Bay Wreckers in Napier:

Frequently Asked Questions About Hawkes Bay Wreckers Services and Operations

What services does Hawkes Bay Wreckers offer for vehicle disposal?

Hawkes Bay Wreckers specializes in vehicle disposal, providing a hassle-free way to get rid of unwanted cars. They offer free vehicle pick-up services, ensuring that the process is convenient for customers. Additionally, they handle the recycling of parts and materials, promoting environmentally friendly practices. Customers can expect a straightforward process, although it's advisable to confirm details directly with the team for the best experience.

What are the operating hours of Hawkes Bay Wreckers?

Hawkes Bay Wreckers operates from Monday to Saturday, with hours from 9 am to 6 pm. They are closed on Sundays, allowing their team to rest and prepare for the upcoming week. It's important for customers to plan their visits or calls within these hours to ensure they receive the assistance they need. For any urgent inquiries, reaching out during these operating hours is recommended for prompt service.

How can I contact Hawkes Bay Wreckers for inquiries?

Customers can easily contact Hawkes Bay Wreckers by calling their phone number at +64 6 843 5554. This direct line allows for quick inquiries regarding services, vehicle pick-up, and any other questions. It's advisable to call during their operating hours for immediate assistance. Alternatively, customers may visit their location at 28 Wakefield Street, Onekawa, Napier, for face-to-face inquiries and support.

What should I expect during the vehicle pick-up process?

During the vehicle pick-up process with Hawkes Bay Wreckers, customers can expect a straightforward and efficient service. Upon scheduling a pick-up, a team member will arrive at the designated location to collect the vehicle. It's essential to have any necessary paperwork ready, although some customers have reported issues with documentation. Ensuring clear communication with the team can help avoid misunderstandings and ensure a smooth transaction.

Are there any customer reviews about Hawkes Bay Wreckers?

Customer reviews for Hawkes Bay Wreckers are mixed, with some praising the team's efficiency and helpfulness, particularly highlighting individuals like Wahid. Positive feedback often mentions the team's willingness to go above and beyond, especially regarding tire services. However, there are also concerns raised about communication and payment issues, indicating that potential customers should approach with caution and ensure clarity in their transactions.