Pros 
Cons Super Low Tow Services: A Mixed Bag of Experiences in Lower Hutt
Super Low Tow Services, located at 191 Gracefield Road, Seaview, Lower Hutt, has garnered a solid 4.40 rating, indicating generally positive experiences. Operating 24/7 throughout the week – that’s Monday to Sunday and Friday – this Lower Hutt towing service provides accessible roadside assistance across the region. Their phone number, +64 800 252 670, ensures you can reach them whenever trouble strikes. The company’s core focus is, evidently, towing and vehicle recovery, addressing breakdowns, accidents, and even the less-than-ideal circumstances of abandoned vehicles on private property. While they don't advertise specific facilities, the consistent praise for their promptness suggests a well-organized operational approach.
Rave Reviews: Prompt Service and Personalised Care
The overwhelming majority of customer feedback highlights Super Low Tow Services’ strengths. Here’s a breakdown of what clients consistently praise:
- Speed and Responsiveness: Numerous reviews mention the incredibly quick response times, particularly vital during stressful motorway breakdowns. Customers report feeling reassured by the immediate assistance received.
- Transparent Pricing: A significant advantage is the provision of upfront pricing and estimated arrival times over the phone. This transparency alleviates anxiety and eliminates unexpected fees, a refreshing contrast to many towing services.
- Going Above and Beyond: It's not just about towing; Super Low Tow Services has earned praise for offering additional assistance. This includes recommending reputable auto mechanics, ensuring vehicles are safely positioned after recovery, and demonstrating genuine concern for the customer’s situation.
- Professionalism & Respect: Tony, frequently mentioned by name, consistently receives compliments for his courteous and respectful approach. Customers appreciate being treated with consideration during an already challenging experience.
- Reasonable Pricing (Generally): Most find their prices competitive, especially when compared to alternatives.
"Super fast, super professional outfit. I've had to call them twice, once for a breakdown...Price is reasonable and these guys want to help and make a stressful situation easier. I really cannot recommend this company more highly." - A satisfied customer.
Cause for Concern: Allegations of Deceptive Practices
While many experiences are positive, a concerning review casts a shadow over Super Low Tow Services. This review alleges deceptive practices and extortion by Tony Valentic, owner of both Super Low Tow Services and Valley Parking Services. The key points raised are:
- Misrepresentation: The claim is that Tony Valentic pretends to be affiliated with a government agency.
- Excessive Storage Fees: Significant storage charges ($350 plus $20 per day) are levied at Valley Parking Services if a vehicle is towed, a cost considerably higher than competitors.
- Inflated Recovery Costs: Super Low Tow Services charges $160 for arranging own vehicle recovery, perceived as excessively high.
- Legal Grey Area & Attempts to Suppress Information: The review highlights an attempt to challenge reporting of dubious clamping practices via the Broadcasting Standards Authority, suggesting an attempt to protect income derived from those practices.
- Call for Awareness: The reviewer strongly urges caution and encourages others to research the company thoroughly before engaging their services.
Important Note: These are serious allegations, and we encourage readers to conduct their own research and due diligence. We have presented this information fairly and objectively to provide a complete picture of the available customer feedback.
Summary: Weighing the Options - Consider All Perspectives
Super Low Tow Services presents a complex picture. On one hand, they consistently receive high praise for their swift response times, upfront pricing, helpfulness, and respectful customer service. Many New Zealanders in the Lower Hutt area have benefitted from their prompt assistance during roadside emergencies.
However, the concerning allegations regarding deceptive practices and inflated fees cannot be ignored. Potential customers should:
- Get a Firm Price Quote: Always obtain a written price quote before any work is undertaken.
- Research Alternatives: Explore other towing services in the area and compare pricing.
- Be Aware of Storage Fees: If your vehicle is towed, understand the storage fees clearly and question any charges that seem excessive.
- Exercise Caution: Remain vigilant and be wary of anyone claiming affiliation with government agencies without providing verifiable documentation.
This assessment allows potential customers to make informed decisions based on a range of experiences, acknowledging both the positive reviews and the serious allegations that have been made.