Pros 
Cons Auto Salvage: A Mixed Bag of Experiences – Towing Titans or Troublesome Territory?
Auto Salvage, based in Newfield, Invercargill (address: Auto Salvage 68 Otepuni Avenue, Newfield, Invercargill 9812, New Zealand), operates as a 24/7 towing service, readily accessible via phone at +64 800 288 674. With an impressive 4.40-star rating, it initially suggests a robust and reliable service. Their commitment to around-the-clock availability caters to emergencies at any hour, a significant advantage in the Southland region. Notably, the business offers accessibility features, including both wheelchair-accessible car parking and entrance, demonstrating a consideration for inclusivity. Payment options include debit cards and NFC mobile payments, though credit cards are presently not accepted. But the reviews paint a more complex picture, revealing a surprising range of experiences – from heroic rescues to frustrating roadblocks. This article delves into the details, examining both the commendable aspects and the areas needing improvement at Auto Salvage.
Shining Stars: When Auto Salvage Delivers Exceptional Service
A significant portion of the reviews highlight the outstanding service provided by individual staff members, showcasing a dedication that goes beyond simply towing a vehicle. Several stories consistently emerge, praising the skills and compassion of Auto Salvage’s drivers.
- Callum – The Champion: One review recounts a protracted extraction scenario where Callum persevered tirelessly, exceeding expectations despite the challenging circumstances. This demonstrates a commitment to customer service and problem-solving.
- Chonnie – Distance Doesn't Deter: Another customer lauded Chonnie's helpfulness and kindness during a lengthy tow from Tokanui to Invercargill. The fact that a driver willingly travels that distance speaks to their dedication.
- Jess – Going Above and Beyond: Jess’s performance is consistently praised; not only efficiently handling the towing but also offering additional assistance like providing new keys and fixing an alarm draining the battery – demonstrating a deep knowledge of vehicle mechanics. A drop-off at the customer's work was also added to the overall service.
- Scott – The Experienced Problem Solver: Scott receives consistent accolades for his experience and ability to quickly resolve difficult situations, like extracting vehicles from sand dunes, even dragging them for considerable distances (5km in one instance).
- Jen - The Professional Front Line: Jen's professionalism and friendly communication skills are highlighted as contributing positively to the customer experience, expertly managing inquiries and keeping customers informed.
These narratives collectively emphasize a core strength – the dedication and competence of individual employees.
Navigating the Rough Roads: Concerns and Complaints
While the positive experiences are compelling, a subset of reviews expresses serious concerns about aspects of Auto Salvage’s service. These points require careful consideration, especially concerning the vulnerability of customers facing unexpected breakdowns.
Here’s a breakdown of the key criticisms:
- Tool Retrieval Issues: A particularly concerning complaint details a scenario where workers allegedly prevented the retrieval of valuable tools (over $10,000 worth) from a vehicle after it was towed, impacting the customer's ability to work for a week. This resulted in a $380 charge just to recover their tools. The implication of potential organised vehicle theft circles is disturbing.
- Unjustified High Towing Costs: The customer mentioned a steep towing fee of $380, significantly higher than a typical $200 rate, suggesting potentially inflated charges.
- Lack of Communication and Transparency (Potential): Although Jen receives praise for communication, instances involving denied tool retrieval imply a breakdown in client transparency in particular circumstances.
- "Deal With at Your Own Risk" Warning: One reviewer directs a stark warning, advising readers to risk dealing with Auto Salvage at their own peril - the starkest criticism in the collection of reviews.
| Issue Category | Description | Severity |
|---|---|---|
| Security Concerns | Potential for vehicle theft and hindering recovery of property. | High |
| Cost Transparency | High towing costs and potential overcharging. | Medium |
| Tool Access Control | Denying access to valuable tools after towing. | High |
What to Expect: Facilities & Operational Information
Auto Salvage presents a commitment to accessibility, ensuring their premises cater to a diverse customer base. The facility includes both wheelchair-accessible car parking and entrance. However, potential customers should be aware of their payment limitations – debit cards and NFC mobile payments are accepted, but credit cards are not currently processed.
Operational Details:
- Hours of Operation: Auto Salvage operates 24 hours a day, 7 days a week, providing round-the-clock towing services to those in need. This can be invaluable during emergencies, especially in a less populated region.
- Location: Conveniently located in Newfield, Invercargill (68 Otepuni Avenue, Newfield, Invercargill 9812, New Zealand), Auto Salvage provides accessible service throughout the Invercargill area.
- Community Focus: The willingness to travel distances like Tokanui illuminates a service targeted towards the greater Invercargill region.
- Disclaimer: Potential customers should, however, take their own decisions about dealing with the company, bearing in mind the serious complaints.