Pros 
Cons A Reputation Built on Promptness and Care
Curly’s Salvage 24hr towing consistently earns high praise – boasting a solid 4.6-star rating – backing up its slightly quirky name with exceptional service. Located at 509 Buckland Road, Pukekohe, Buckland 2677, New Zealand, Curly’s isn’t just a towing company; it’s a lifeline for those stranded on the road. Based in Pukekohe, they serve the wider Auckland region and beyond, quickly becoming a trusted name for roadside assistance. Reviews consistently highlight their speedy response times, often arriving within minutes to assist those in distress.
Customers frequently mention the prompt collection of vehicles from accident sites and the reassuring communication they receive. Coral, often singled out for commendation, is praised for her friendly, concerned, and highly helpful approach in coordinating vehicle recovery and handling personal belongings. The consistent theme is one of relief and gratitude – especially valuable after a stressful breakdown or accident. It’s clear Curly’s prioritises not just the mechanics of towing, but also the emotional support needed during a difficult situation.
Beyond the Tow: Exceptional Customer Service
What truly separates Curly’s Salvage 24hr towing from the competition isn't just the towing itself, but the caliber of their people. Numerous reviews spotlight the drivers, with Ross and Natalai, Kevin, and Reece receiving particular praise.
Here’s a breakdown of what customers consistently rave about:
- Helpful and Friendly Drivers: Described as "awesome" and “cool,” the drivers forge connection with customers, providing a sense of calm during stressful moments. Many recount engaging in friendly conversation, demonstrating a genuine care for their well-being.
- Going Above and Beyond: Several stories detail drivers exceeding expectations, offering insightful advice on vehicle maintenance, providing multiple repair options, and ensuring customers feel supported throughout the entire process. Kevin’s late-night tow to East Auckland and his advice following the breakdown is a prime example.
- Patience and Expertise: One customer highlighted the driver's knowledge and patience, particularly when dealing with a Nissan Leaf with a flat battery. The experienced driver's car knowledge and helpful tips are consistently lauded.
- Community Focused: A customer expressed immense relief at the "nominal price" charged compared to other companies, highlighting Curly's genuine concern for the community and refusal to take advantage of vulnerable situations.
Accessibility & Payment Options - Convenient and Accommodating
Curly’s Salvage 24hr towing understands that accessibility and ease of payment are crucial when someone is already experiencing a stressful breakdown. They’ve clearly considered customer needs by offering:
| Feature | Details |
|---|---|
| Accessibility | Wheelchair-accessible car park and entrance, ensuring inclusivity for all. |
| Payment Options | Credit cards, debit cards, and NFC mobile payments are all accepted, providing maximum flexibility for customers. |
| Insurance Partnership | Strong connection with AMI, streamlining the process for those with AMI insurance and highlighting fast response times. |
This commitment to accessibility and offering varied payment options contributes to the positive customer experience and demonstrates their dedication to serving a diverse community.
Real Stories, Real Relief – Customer Testimonials
The overwhelming sentiment across reviews paints a consistent picture: Curly’s Salvage 24hr towing is a reliable, compassionate, and efficient service when you need it most. Here’s a selection of reviews that showcase the impact they’ve had on their customers:
"What a service after a nasty experience. Many thanks." - A testament to the reassurance and support offered by Curly's.
"Absolutely on to it! Had issues with the Ute...at an affordable price too." - Highlighting speed, affordability, and a positive driver experience.
"So grateful for what must be the best pick up service in New Zealand .periosd !" - An enthusiastic endorsement of their exceptional service quality.
"Their service is super fast and I’m so grateful i was having insurance with AMI...they were my life saver." - Reflecting the value of their AMI partnership and their impact in a crisis.
"...provided the best attitude for the hours we were with him. This was an incredibly stressful situation…" - Underscoring the importance of a calm and supportive operator during a breakdown.
"They helped me tow my car…also the driver. Great communication by…" - Reinforcing the efficiency and open communication observed by clients.
"All the Employees at "Curlys Salvage" is Absolutely Amazing...Awesome People's" - A final, sweeping testament to the exceptional people who make Curly’s Salvage 24hr towing a truly remarkable service.
Contact Details:
- Phone: +64 9 238 2387
- Address: Curly's Salvage 24hr towing 509 Buckland Road, Pukekohe, Buckland 2677, New Zealand