Pros 
Cons Navigating the Reviews: A Look at Cheap Towing Auckland
Cheap Towing Auckland, operating out of 201a Apirana Avenue, Glen Innes, Auckland 1072, NZ, has garnered a rating of 3.40 amidst a mixed bag of customer experiences. Offering 24/7 service across the entire week (Friday, Monday, Saturday, Sunday, Thursday, Tuesday, and Wednesday), they cater to roadside emergencies around Auckland. The company's name implies affordability—a tempting proposition for anyone facing unexpected towing needs —but the actual price reality, as evidenced in user feedback, appears more complex. This article delves into the various opinions, praises, and complaints surrounding Cheap Towing Auckland to help you make an informed decision when selecting a towing service. Calling them at +64 21 469 869 to get a quote is always recommended before engaging their services.
The Price Point Controversy: "Cheap" in Name Only?
The core of several negative reviews centers around pricing. One customer's experience – having their vehicle towed 21km to the holding yard and being presented with a bill exceeding $950 – sparked serious concerns. This price significantly surpassed quotes received from other towing companies for a similar distance (Gordonton from Auckland). Prices ranged from $420 to $470, compared to Cheap Towing Auckland's $730 quote. The discrepancy, especially given the company’s branding, led to a strong advisory against using their services.
Here's a breakdown of the contrasting pricing feedback, highlighting the potential for price variations:
| Scenario | Distance | Cheap Towing Auckland Quote | Other Towing Companies Quotes (Range) |
|---|---|---|---|
| Insurance Tow to Holding Yard | 21km | $950+ | N/A |
| Tow from Auckland to Gordonton | ~ unspecified, presumed similar distance | $730 | $420 - $470 |
This reveals a pattern; while occasional experiences might reflect fair pricing (as noted in positive reviews - see below), there is a definite risk of significantly inflated charges with Cheap Towing Auckland. Always obtain and compare quotes before agreeing to a tow. Understanding your vehicle's weight class and the specific towing distance is essential for accurate quoting.
Positive Experiences: Speed, Courtesy, and Helpful Drivers
Despite the pricing concerns, a substantial portion of customer feedback highlights genuinely positive experiences. Many praise the speed and efficiency of the service, particularly in stressful situations like motorway accidents. Several reviewers explicitly mention a “fair price also” for their specific tow.
Key positives reported include:
- Quick Response Times: Drivers were described as "fast" in reaching the customer.
- Friendly and Courteous Service: Several reviewers emphasized the driver's professionalism and helpfulness. One customer specifically called out driver 'Andy' as being "Extremely patient, understanding and helpful.”
- Convenient Drop-Off: The service ensured customers were dropped off safely at their desired location, frequently their home.
- Service Continuity: Being open 24/7 is a significant advantage, providing assistance regardless of the time or day.
A recurring phrase in positive reviews is "I would recommend this company," suggesting that while experiences may vary, a positive outcome is certainly possible.
Balancing Reviews: What to Consider When Choosing
Cheap Towing Auckland presents a complex picture. The 3.4-star rating reflects a service that can deliver both reliable assistance and potentially high costs. To mitigate the risks and maximize the likelihood of a positive experience, consider the following:
- Obtain Multiple Quotes: Always call at least three towing companies for a price comparison before consenting to a tow. Be sure to provide accurate details about your vehicle and the distance involved.
- Clarify Pricing Upfront: Specifically inquire about all potential charges, including hook-up fees, mileage rates, and any storage fees if applicable.
- Document Everything: Take pictures of any damage to your vehicle before and after the tow. Keep any receipts or invoices.
- Be Aware of Potential for Higher Costs: Despite the name, towing services in Auckland can be expensive. Be prepared for this, and don’t automatically assume Cheap Towing Auckland will be the cheapest option.
- Consider Driver Reputation: If possible, inquire about the specific driver assigned to your tow – positive feedback about 'Andy' is a testament to the importance of individual driver professionalism.
Understanding the range of opinions and taking these precautions can assist you in making an informed decision when your vehicle needs towing in the Auckland area.