Pros 
Cons A Mixed Bag of Opinions: What Customers Are Saying About Cheap Towing
Cheap Towing, based in Māngere, Auckland, is a 24/7 towing service offering a vital lifeline for motorists across the region. With a rating of 3.70, reviews reveal a complex picture of reliability, pricing, and customer service. While many praise the speed and affordability, a concerning number highlight issues with professionalism and a lack of responsiveness to complaints. This article dives deep into the customer feedback to give you a comprehensive overview of what to expect if you call Cheap Towing.
Speedy Service & Competitive Prices – A Winning Combination?
One of the clearest and most consistent themes running through the reviews is the company’s reputation for speed, particularly during peak hours. Multiple customers report rapid response times, with one praising their arrival within 20 minutes during rush hour. The quick quote provided over the phone is also consistently mentioned as a positive. Providing upfront pricing before service is a solid approach for transparency and building trust.
Here's a breakdown of the frequent positives:
- Fast Response Times: Several customers highlight impressively swift arrival times, undercutting expectations.
- Affordable Pricing: Many find Cheap Towing to be a significantly cheaper option than competitors, particularly appreciating the upfront quote. One customer specifically noted struggling to find competitive rates elsewhere.
- Rural Rescue: A standout review detailed a situation where Cheap Towing was the only company willing to travel to a remote location (Welsford) on a Sunday evening, arriving within an hour when other services quoted many more hours wait time.
- Helpful Drivers: Several reviewers mention drivers like Andy, who go above and beyond – offering advice on the cause of breakdowns and generally demonstrating a helpful and reassuring attitude. One customer described him as "awesome" and mentioned a "pain-free and easy" experience.
"Great service, came within 20 minutes during peak hour & towed my car no worries. Also gave me some advise around the cause of the breakdown. Cheers Andy will use again if needed!" - Verified Customer
However, some have experienced longer wait times, attributed possibly to traffic or accidents, highlighting the complexities of urban towing.
Room for Improvement: Customer Service Concerns
While the delivery and price points receive generally favourable reviews, customer service is a significant area of concern, reflected in the customer service rating of ⭐️⭐️⭐️⭐️⭐️ (in the relevant info). Several negative reviews point to a distinct lack of professionalism and an unsatisfactory handling of complaints.
Key criticisms include:
- Unhelpful Staff: One customer directly reports being hung up on by a staff member when initially calling.
- Dismissive Attitude to Complaints: Another review details a concerning incident involving a near-miss with a Cheap Towing truck and alleges that the subsequent complaint was not taken seriously. The customer felt the company lacked a willingness to learn from issues and improve.
- Inconsistent Experiences: The diverse range of reviews, spanning both positive and seriously negative feedback, indicates an inconsistency in the quality of service received. This highlights a need for standardization in training and procedures across all staff.
This pattern suggests a potential disconnect between the operational efficiency of the towing service and the interpersonal skills of some employees.
Key Considerations Before You Call (+64 9 274 4050)
Before relying on Cheap Towing, particularly in a stressful roadside situation, take the following points into account:
- 24/7 Availability: This is a major benefit. Cheap Towing operates around the clock, offering peace of mind regardless of the time of day. Find them at: Cheap Towing Westney Road, Māngere, Auckland 2022, NZ.
- Pricing Transparency: Obtain a quick quote over the phone (+64 9 274 4050) to avoid unpleasant surprises.
- Potential for Variable Service: Be aware that experiences can vary greatly. Researching recent reviews closer to your potential service date is advisable.
- Complaint Handling: If you encounter a problem, document it meticulously (as one customer did with a dash camera) and be prepared to advocate for a satisfactory resolution. The contrast between positive and negative handling is notable.
Contact Details:
- Phone: +64 9 274 4050
- Address: Cheap Towing Westney Road, Māngere, Auckland 2022, New Zealand
- Operating Hours: Open 24 Hours, 7 Days a Week.