Goulds Towing Limited: Exceptional Service When You Need It Most

Pros	Cons
Excellent customer service, especially during difficult situations	Limited complaints noted, but some customers may desire faster service during peak times
Friendly and helpful staff, particularly Chris	Potential for higher demand during late-night calls, leading to longer wait times
Reasonable and fair pricing for services	Some customers may prefer more detailed communication about service timelines
Prompt response times, often under an hour
Assistance with additional needs, such as transportation and accommodation
Specialized service for electric vehicles, including charging support
Hassle-free experience for customers
Efficient and reliable towing service

Pros

Cons

Excellent customer service, especially during difficult situations

Limited complaints noted, but some customers may desire faster service during peak times

Friendly and helpful staff, particularly Chris

Potential for higher demand during late-night calls, leading to longer wait times

Reasonable and fair pricing for services

Some customers may prefer more detailed communication about service timelines

Prompt response times, often under an hour

Assistance with additional needs, such as transportation and accommodation

Specialized service for electric vehicles, including charging support

Hassle-free experience for customers

Efficient and reliable towing service

Goulds Towing Limited: A Shining Example of Kiwi Roadside Assistance

Goulds Towing Limited, based in Ashburton, New Zealand, is rapidly gaining a reputation for exceptional roadside assistance. Boasting an impressive rating of 4.50, this towing service is proving to be a lifeline for motorists across the region, particularly those finding themselves in unexpected and stressful situations. Located at 104 South Street, Ashburton 7700, Goulds Towing operates 24 hours a day, 7 days a week, ensuring help is always available when you need it most. Their phone number, +64 274 318 598, is your direct line to peace of mind on the road. While they don’t specify a borough, their dedication to serving the Ashburton community and beyond is undeniable. This isn't just about towing vehicles; it's about delivering reassurance and support during challenging times.

Beyond the Tow: Stories of Kindness and Going the Extra Mile

What truly sets Goulds Towing Limited apart isn’t simply their towing capabilities, but the truly remarkable level of care and dedication shown to their customers. The overwhelmingly positive reviews paint a picture of a team consistently going above and beyond. Let’s look at how customer experience sets them apart:

Emergency Support: Numerous stories recount Goulds Towing assisting customers who’ve experienced serious incidents, including vehicle rollovers on shingle roads. The team not only recovered the vehicle but also provided practical assistance with transport, lodging, and support during a difficult time. It's clear their focus is on the people, not just the vehicle.
Electric Vehicle Expertise: A growing number of reviews highlight Goulds Towing’s understanding and support for electric vehicle (EV) owners. They've successfully towed EVs to charging stations, ensured the vehicles were plugged in, and even messaged customers to confirm the charging process - a level of detail rarely encountered. Dropping customers at work and ensuring their keys were safely located adds another layer of service.
Prompt & Affordable Solutions: Several testimonials detail instances where Goulds Towing quickly resolved minor issues like running low on oil, arriving at the scene in under an hour and offering a fair price – often surpassing the assistance provided by larger organizations like AA.
Genuine Compassion: Recurring themes in the reviews highlight the team’s friendliness, helpfulness, and genuine concern for customers’ well-being. One customer referred to Chris, a member of the team, as an “absolute legend," reflecting the personal touch that defines Goulds Towing's service.

"They were respectful and above and beyond what we expected. Very good, honest people and fair pricing for us travellers who aren't native to the area cant praise them enough, honestly." - Chris (Customer Review)

Facilities, Payments & Accessibility – What You Need to Know

Goulds Towing Limited caters to a variety of needs. Here's a breakdown of their facilities, payment options, and accessibility features:

Feature	Details
Service Options	On-site services available.
Accessibility	Wheelchair-accessible car park available.
Payments	Accepts Debit Cards.
Payment Restrictions	Credit card payments not accepted.

Beyond the essentials, Goulds Towing offers a consistent, reliable service, demonstrably committed to those who are stranded or in need roadside assistance.

24/7 Availability & Contact Information – Your Lifeline on the Road

Goulds Towing Limited’s 24/7 operating hours are a critical asset, especially in a region where road conditions and unexpected events can occur at any time. You can rely on them consistently.

Contact Details:

Phone: +64 274 318 598
Address: Goulds Towing Limited, 104 South Street, Ashburton 7700, New Zealand
Opening Hours: Open 24 hours, 7 days a week. (Monday - Sunday)

Whether you're a local resident or a traveller passing through Ashburton, knowing you have access to a dependable and compassionate roadside assistance provider like Goulds Towing Limited provides invaluable peace of mind.

Frequently Asked Questions About Goulds Towing Limited Services

What services does Goulds Towing Limited offer for stranded vehicles?

Goulds Towing Limited provides a range of services for stranded vehicles, including on-site assistance and towing. They are equipped to handle various situations, whether it's a breakdown, accident recovery, or simply needing a lift to the nearest charging station for electric vehicles. Their team is known for being prompt and professional, ensuring that customers receive the help they need in a timely manner.

How can I contact Goulds Towing Limited for assistance?

To reach Goulds Towing Limited for assistance, you can call them directly at +64 274 318 598. Their team is available 24 hours a day, seven days a week, ensuring that help is just a phone call away, no matter the time of day. Whether you need immediate towing services or have questions about their offerings, they are ready to assist you.

What are the payment options available at Goulds Towing Limited?

Goulds Towing Limited accepts debit cards as a payment option for their services. However, they do not currently accept credit cards. This makes it convenient for customers who prefer to use their debit cards for transactions. It's advisable to have your payment method ready when you contact them for towing services to ensure a smooth process.

Is Goulds Towing Limited accessible for individuals with disabilities?

Yes, Goulds Towing Limited is committed to accessibility. They offer a wheelchair-accessible car park, making it easier for individuals with disabilities to access their services. This consideration reflects their dedication to providing a welcoming environment for all customers, ensuring that everyone can receive the assistance they need without barriers.

What are the operating hours for Goulds Towing Limited?

Goulds Towing Limited operates 24 hours a day, seven days a week. This means that no matter when you find yourself in need of towing services, their team is available to assist you. Their round-the-clock service ensures that you can get help at any time, whether it's during the day or late at night.