Pros 
Cons Tokoroa Service Centre & Muffler Shop: Cheers and Jeers From Locals
Rolling with the Good Times: Customer Praise
Tokoroa Service Centre & Muffler Shop consistently receives praise for its friendly service and capable mechanics. With an overall rating of 4.40, it's clear many locals value their experience. A recurring theme in the positive feedback is the team's willingness to go the extra mile. Several customers highlight Rob and his team’s helpfulness, even when faced with challenging situations.
Here's a snapshot of what people are saying:
- Roadside Rescue: One customer found themselves stranded near Tokoroa and the team “immediately took it in to inspect,” diagnosing and fixing a coil issue to get them back on the road.
- Long-Term Reliability: A Tokoroa resident, after moving from Gisborne, has relied on the shop for years, stating they've been "amazing in the looking after of both mine and my wife's vehicles."
- Excellent Service & Parts Support: Customers appreciate the shop’s ability to diagnose issues accurately, order parts efficiently and provide excellent service on multiple vehicles over time.
- Friendly Faces: Many reviews simply commend the team as “very nice people," “always friendly and welcoming," and a place they “wouldn't go anywhere else”.
- Quick & Professional: Special mention was made of Tarnz, who provided “amazing” and "professional" service, resolving an urgent issue with a BMW X5 to safely get a customer back to Tauranga.
- Value for Money: Customers celebrate the "VERY decent pricing!!!" offered for services like servicing, WOFs and battery changes.
A Bit of a Rumble: Areas for Improvement
Unfortunately, not all experiences at Tokoroa Service Centre & Muffler Shop are positive. A significant negative review details frustrations with booking, part ordering, and communication. This customer felt blamed for errors in part ordering made by the shop, experienced delays in completing a WOF check, and ultimately had their initial issue worsened despite a diagnosis being made. They also described the service as “rude” and “horrible”, and strongly recommended against using the shop.
This review highlights critical areas where the shop could improve:
- Order Accuracy: Implementing stricter quality control for parts ordering.
- Communication: Improving transparency and ownership of mistakes, avoiding blaming customers.
- Time Management: Sticking to promised completion times and proactively communicating delays.
- Customer Service: Ensuring all staff interactions are professional and respectful.
What You Can Expect: Facilities & Services
Tokoroa Service Centre & Muffler Shop offers a range of services to cater to various vehicle needs. Here's a breakdown of what they provide:
| Feature | Details |
|---|---|
| Service Options | No delivery service available. |
| Accessibility | Wheelchair-accessible car park and entrance |
| Amenities | On-site mechanic |
| Planning | Appointments recommended |
| Payment Methods | Credit/Debit cards, NFC mobile payments |
| Hours of Operation | Mon-Fri 8am-5pm, Closed Sat & Sun |
Important Note: While they don’t offer delivery, the shop is accessible for those with mobility requirements, offering both a wheelchair-accessible car park and entrance. Booking in advance ("Appointments recommended") is advised, which may alleviate some of the issues around wait times raised in the negative feedback.
Getting in Touch & Location Details
Need to contact Tokoroa Service Centre & Muffler Shop? Here's the information you'll need:
- Phone: +64 7 886 6266
- Address: 39 Chambers Street, Tokoroa 3420, New Zealand
- City: Tokoroa
- Country: NZ
The shop is conveniently located on Chambers Street in Tokoroa. Remember to check their opening hours before visiting: Monday to Friday, 8:00 AM to 5:00 PM. They are closed on Saturdays and Sundays.