Pros 
Cons The One Stop Exhaust Shop: Where Exhausts Meet Exceptional Service
The One Stop Exhaust Shop in Tauranga consistently receives high praise, boasting an impressive 4.60 rating from satisfied customers. Located at 108 Third Avenue, this muffler shop is quickly becoming the go-to destination for all exhaust needs throughout the Bay of Plenty. With a friendly face in owner Rick, and a commitment to quality work at fair prices, it's no wonder locals and even those travelling into Tauranga are singing their praises. Need a quick fix, a full system replacement, or even custom work? This shop seems to deliver. You can reach them on +64 7 578 8134.
Rick: The Heart of The Operation
A recurring theme in the overwhelmingly positive reviews centres around Rick himself. Customers consistently describe him as super helpful, friendly, and welcoming. He’s portrayed not just as a mechanic but as someone who genuinely cares about his customers and their vehicles.
Here's what people are saying:
- Quick Quotes & Fast Turnaround: "Gave me a quote in 20 seconds and got the job done in a few hours." This efficiency is a major drawcard.
- Expert Knowledge: Rick’s expertise shines through, especially when dealing with more complex projects. One customer praised his ability to expertly fit a custom exhaust kit imported from the States for a classic Beetle.
- Reasonable Pricing: Multiple reviews highlight the very reasonable and cost-effective charges, a welcome relief for budget-conscious vehicle owners.
- Going the Extra Mile: Rick's attention to detail, like using ramp extensions for low cars, demonstrates a dedication to quality and customer convenience.
Services Offered & Customer Experiences
The One Stop Exhaust Shop caters to a broad range of vehicles and exhaust issues. From simple repairs – like fixing a break between the pipe and muffler – to complete exhaust system overhauls, they handle it all. They've worked on everything from everyday utes and family cars to classic Beetles and even motorhomes.
Here's a breakdown of the services frequently mentioned:
| Service | Customer Feedback Summary |
|---|---|
| Exhaust Repair | Quick, cheap, and effective. |
| Full Exhaust System | High-quality installation, great sound. |
| Custom Exhaust Work | Expertly fitted imported kits, knowledgeable. |
| Motorhome Exhaust Renewal | Courteous, punctual, and reasonable cost. |
| Vehicle Specific (Ute/Chevy) | Consistently receives compliments on sound quality |
Customers appreciate the quick and easy booking process and the speed of the service. Many express that they’d happily return with future vehicles.
A Note of Caution: Addressing a Negative Experience
While the vast majority of feedback is overwhelmingly positive, it’s important to acknowledge a single negative review. One customer reported a dismissive and rude experience with Rick when inquiring about the fabrication of a bull-bar. This individual felt brushed off and that their request was not taken seriously, and expressed concerns about potential biases in his treatment.
It's unfortunate that this customer had such a negative interaction, and it serves as a reminder that even the best businesses can occasionally fall short. However, it's an isolated incident amongst a wealth of positive testimonials, suggesting this experience may not be representative of the typical service offered at The One Stop Exhaust Shop. Potential customers might consider this when forming an overall opinion.