Mr Muffler: A Cautionary Tale of Exhaust Woes in Auckland

Pros	Cons
Good communication and quick service for some customers	Very poor quality work reported by multiple customers
Professional and easy to talk to staff	Rude and unprofessional behaviour from the owner
Quality work on certain jobs	Charges for work not done or poorly executed
Friendly and knowledgeable manager and mechanics	Long wait times for service
Affordable pricing for some services	Illegal installations leading to further issues
	Inconsistent quality of service and results

Pros

Cons

Good communication and quick service for some customers

Very poor quality work reported by multiple customers

Professional and easy to talk to staff

Rude and unprofessional behaviour from the owner

Quality work on certain jobs

Charges for work not done or poorly executed

Friendly and knowledgeable manager and mechanics

Long wait times for service

Affordable pricing for some services

Illegal installations leading to further issues

Inconsistent quality of service and results

A Mixed Bag of Experiences: Customer Feedback Roundup

Mr Muffler, located at 698C Great South Road, Penrose, Auckland, currently holds a 4.50-star rating, but a deeper dive into customer reviews reveals a decidedly mixed experience. While some customers sing praises for their quick service and friendly staff, a significant number detail concerning issues with workmanship and customer service. The shop is open throughout the week, with varied hours– from 9:30am - 3:30pm Monday-Thursday, 9am-6pm Saturday, 10am-2pm Sunday, and 9:30am - 3:30pm Friday. They offer convenient services like delivery and boast accessibility features including wheelchair-accessible parking and entrances. Payment options are also modern, accepting debit cards and NFC mobile payments. However, this convenience seems to be overshadowed by concerning reports of quality control.

The Shadow Side: Serious Concerns Regarding Workmanship

Several reviewers express serious dissatisfaction with the quality of work performed by Mr Muffler. One customer, whose 1969 Mustang was entrusted to the shop for exhaust modifications, paints a particularly disturbing picture. They allege that despite initially promising a two-day turnaround, the job took over 3.5 days and resulted in a “total hash” with “overly restrictive bends” and incorrectly sized piping. The customer claims they were overcharged for services not rendered, including labour for time the owner, Ram, wasn’t even present.

“A blindfolded 5 year old child could do a better job of welding…!”

This customer is pursuing legal action to recover $1,700.00. Another Mustang owner reported a $1500 charge for work with no noticeable improvement in sound or performance, and a lack of transparent communication from the owner regarding what was actually done. A third customer explicitly warns potential clients about the shop blocking airflow during a muffler delete, leading to restricted exhaust flow and poor aesthetic alignment, resulting in a suboptimal and poorly executed outcome. These accounts raise red flags regarding the shop’s ability to consistently deliver quality exhaust work.

Here’s a summary of common complaints:

Poor Welding Quality: Repeated mentions of substandard welds rendering work unusable.
Incorrect Parts & Fitting: Use of incorrect pipe diameters and poorly fitted components.
Overcharging & Lack of Transparency: Billing for unperformed services and evasiveness regarding work details.
Non-Compliance & Misleading Practices: Awareness of illegal modifications and withholding of original parts.

The Brighter Notes: Where Mr Muffler Shines

Despite the concerning criticisms, several customers have had positive experiences with Mr Muffler. One recent review praises the team's “quick” service and “wonderful” support when rectifying a previous job. Another highlights the professionalism and knowledgeability of Ram and his technician during work on a Honda Civic.

A customer appreciated the smooth and easy process, noting helpful staff and a 45-minute turnaround for their exhaust work, resulting in great aesthetics and sound. A further reviewer thanked them for excellent service, highlighting the booking process and efficient completion of the job. These instances demonstrate Mr Muffler is capable of providing satisfactory service, suggesting inconsistencies in quality control or perhaps varying expertise amongst the technicians.

Navigating Your Visit: Key Considerations

Based on the reviews, potential customers should exercise caution and proactively manage their experience with Mr Muffler. Here are key recommendations:

Detailed Quotes & Scope of Work: Obtain a highly detailed, written quote before authorizing any work, clearly outlining all components, labour costs, and expected timelines.
Confirm Technician Expertise: If possible, inquire about the specific technician who will be working on your vehicle, especially for classic or performance exhausts.
Request Photographs/Video: Request photographic or video documentation of the work in progress to track progress and identify potential issues early on.
Thorough Inspection: Critically inspect the completed work before making payment. Ensure all components are correctly fitted, welds are clean and robust, and that the exhaust system meets your specifications.
Be Aware of Legality: Ensure any modifications comply with NZTA regulations. Request documentation of compliance if applicable.

Frequently Asked Questions About Mr Muffler Services and Experience

What services does Mr Muffler offer for vehicle exhaust systems?

Mr Muffler specializes in a range of services for vehicle exhaust systems, including muffler installations, modifications, and repairs. They also provide options for electric cutouts and custom exhaust solutions. However, it's essential to note that customer experiences vary, with some reporting dissatisfaction regarding the quality of work and communication. Always ensure to discuss your specific needs and expectations with the team before proceeding.

What are the opening hours for Mr Muffler?

Mr Muffler operates with specific hours throughout the week to accommodate customers. On Mondays, Tuesdays, and Wednesdays, they are open from 9:30 am to 3:30 pm. Thursdays follow the same schedule, while Fridays have slightly shorter hours from 9:30 am to 3:30 pm. Saturdays are more flexible, with hours from 9 am to 6 pm, and Sundays they are open from 10 am to 2 pm. It's advisable to call ahead to confirm availability.

How can I contact Mr Muffler for inquiries or appointments?

To reach Mr Muffler for any inquiries or to schedule an appointment, you can call them directly at +64 9 636 6622. This number connects you to their team, who can assist with questions about services, pricing, and availability. It's recommended to have your vehicle details ready to ensure a smooth conversation regarding your specific needs.

Is Mr Muffler accessible for individuals with disabilities?

Yes, Mr Muffler is committed to accessibility for all customers. The facility features a wheelchair-accessible car park and entrance, ensuring that individuals with disabilities can access their services comfortably. If you have specific accessibility needs, it's a good idea to inform the staff in advance so they can provide the necessary assistance during your visit.

What payment options are available at Mr Muffler?

Mr Muffler offers various payment options to accommodate their customers. You can pay using debit cards, and they also accept NFC mobile payments for added convenience. It's advisable to confirm the accepted payment methods when you arrive, especially if you prefer a specific payment type. This flexibility helps ensure a smooth transaction process after your service.

What should I know about the quality of work at Mr Muffler?

While Mr Muffler has received mixed reviews regarding the quality of their work, some customers have reported unsatisfactory experiences, including poor welding and inadequate service. It's crucial to communicate your expectations clearly and consider seeking recommendations or reviews from previous customers before making a decision. This can help you gauge whether Mr Muffler aligns with your standards for vehicle service.