Pros 
Cons Roberts Auto Shop: A Whanganui Treasure – Unearthing the Rave Reviews
Roberts Auto Shop, nestled at 91 Ridgway Street, Whanganui, has cemented its place as a local favourite for vehicle maintenance and repair. Boasting a stellar rating of 4.90 out of 5, the shop isn't just earning high marks - it's fostering genuine customer loyalty. Let's dive into what makes this mechanic stand out from the pack, straight from the voices of satisfied customers. The phone number to reach them is +64 6 345 0287.
Beyond Just a WOF: Reliability and Trust Earned
The consistent praise surrounding Roberts Auto Shop revolves around more than just passing a Warrant of Fitness (WOF). Customers repeatedly highlight the shop's reliability, efficiency, and trustworthiness. Here's a breakdown of recurring themes from their reviews:
- Fair Pricing: A frequent comment revolves around surprisingly low invoices. One customer even noted the shop going the extra mile to recheck their car after a repair – a dedication to quality assurance rarely seen.
- Clear Communication: Several reviews emphasize the transparency and clarity of Roberts' communication style. Customers feel informed and confident throughout the repair process. They feel comfortable discussing the required repairs and understanding the associated costs.
- Experienced and Knowledgeable Mechanics: The reputation of the mechanics themselves is consistently lauded as "excellent" and "very experienced." This reinforces a sense of confidence in the quality of the work performed.
- Long-Standing Loyalty: Many customers have been patrons for years, a testament to the consistent service and building trust over time. This demonstrates that Roberts Auto Shop focuses on long-term relationships, rather than quick fixes.
"We have been going to this business for years and highly recommend them for being fair, efficient and trustworthy." - A loyal customer
The shop's opening hours reflect their commitment to serving the community: Monday through Wednesday and Thursday are open from 7:30 AM – 5:00 PM, offering a convenient timeframe for most. Fridays, Saturdays and Sundays are closed.
Accessible Service for Everyone
Roberts Auto Shop understands that accessibility is a priority for all customers. Beyond providing excellent mechanical services, they’ve ensured their facility caters to diverse needs.
Here's what you can expect regarding accessibility:
- Wheelchair Accessible Entrance: A welcoming and inclusive environment begins with easy access.
- Wheelchair Accessible Parking Lot: Ensuring ease of arrival and departure for all customers.
- Onsite Services: Convenience is key. All services rendered happen on-site, eliminating the need for off-site arrangements or transport.
| Feature | Availability |
|---|---|
| Wheelchair Entrance | Yes |
| Accessible Parking | Yes |
| On-Site Services | Yes |
This commitment to inclusivity reinforces Roberts Auto Shop's dedication to customer satisfaction on every level.
Real Voices, Real Recommendations: Customer Stories
The strength of Roberts Auto Shop lies in the glowing testimonials of its customers. Here's a glimpse into some of their experiences:
- “Great service, even took car down for wof recheck after the repair and surprisingly low invoice :-) will be bringing both cars here in future. Highly recommended.” – Highlights the dedication to quality, recheck services, and pleasant pricing.
- “Got my Car done at Roberts Auto last week and I tell you what I won't go anywhere but here he was very clear and Amazing person to deal with highly recommend thank you very much.” – Emphasizes clear communication and a positive customer interaction.
- "Excellent service. Very experienced mechanics." – Simple, direct, and speaks volumes about the competence of the team.
- "Excellent service great bunch of guys..." – A friendly and personable atmosphere contributing positively to the overall customer experience.
These testimonials collectively paint a picture of a mechanic shop that prioritizes quality work, honest communication, and exceptional customer service – earning them the well-deserved praise and loyalty of the Whanganui community.