Campbells Auto Repairs: Whanganui Clutch, Service & Honest Rates

Services offered by Campbells Auto Repairs

Clutch replacements 🛠️

Motorhome repairs 🚐

MBI (Mechanical Breakdown Insurance) jobs ⚙️

Engine diagnostics 🔍

Water pump repairs 💧

Sunday and Boxing Day assistance 🗓️

Repairs on work vehicles 🚚

General vehicle servicing 🚗

Pros	Cons
Great service, job done within expected time.	Unfortunately, unable to fix the initial issue with the car.
Friendly staff.	Issue reappeared within a couple of days of picking the car up.
Awesome, great rates and fast, reliable.	Told it was now another issue.
Quick, efficient service, friendly staff and well priced.	No space to keep the car despite rural location and concerns about driving it.
Affordable and repaired the workhorse quickly.	Advised to top up water and drive, potentially causing further damage.
Excellent service and courteous staff, reasonable price.	Never heard back regarding a follow-up appointment.
Highly recommend, helped out on a Sunday on Boxing Day.
Very kind and efficient, amazing people to deal with.
Responsive, helpful, and efficient.
Fair price.

Pros

Cons

Great service, job done within expected time.

Unfortunately, unable to fix the initial issue with the car.

Friendly staff.

Issue reappeared within a couple of days of picking the car up.

Awesome, great rates and fast, reliable.

Told it was now another issue.

Quick, efficient service, friendly staff and well priced.

No space to keep the car despite rural location and concerns about driving it.

Affordable and repaired the workhorse quickly.

Advised to top up water and drive, potentially causing further damage.

Excellent service and courteous staff, reasonable price.

Never heard back regarding a follow-up appointment.

Highly recommend, helped out on a Sunday on Boxing Day.

Very kind and efficient, amazing people to deal with.

Responsive, helpful, and efficient.

Fair price.

Campbells Auto Repairs: A Wanganui Mechanic Deserving of High Praise

Campbells Auto Repairs, located at 134 Guyton Street, Wanganui, Whanganui 4500, New Zealand, has earned a stellar 4.8-star rating, a testament to the positive experiences of many customers. This Mechanic in Wanganui consistently receives praise for its service, pricing, and the attitude of its staff. With opening hours Monday to Friday from 7:30 AM to 5:30 PM (and closed Saturdays and Sundays), they provide a reliable repair and maintenance option for Whanganui residents. Phone them directly on +64 6 345 0375 to book your next service. The reviews highlight a willingness to go the extra mile, even in challenging situations, earning them the trust and loyalty of their clientele. They accept debit cards for payment.

Clutch Saviours & Going Above & Beyond

Several reviews specifically commend Campbells Auto Repairs for their swift and effective clutch replacements, even under pressure. Here's a summary of the particularly outstanding praise in this area:

Motorhome Rescue: One customer was incredibly grateful for a clutch replacement on their motorhome at short notice, allowing them to continue their journey south. They appreciated the courteous staff and reasonable price.
Boxing Day Miracle: A customer recounted an extraordinary act of kindness involving assistance on a Sunday, Boxing Day. After a stressful situation, the mechanic resolved the issue for free, demonstrating exceptional generosity and leaving a lasting positive impression. This speaks volumes about the character of the business and its commitment to customer care.
Prompt Service: Numerous reviews mention quick and efficient service, getting the job done within expected timeframes, which demonstrates their professionalism and operational efficiency.

These instances show Campbells Auto Repairs isn't just a mechanic; it's a community resource demonstrated in quick turnaround times and a willingness to help those in need.

Mixed Experiences: Addressing the Rare Disappointment

While overwhelmingly positive, the reviews also reveal a more complex picture. One customer reported a less satisfactory experience concerning a Major Breakdown Issue (MBI) repair. It's important to acknowledge these experiences honestly. Here's a breakdown of what happened:

Initial Repair Failure: The initial repair did not fully resolve the problem, and the issue resurfaced shortly after pickup.
Communication Breakdown: Subsequent attempts to return the vehicle for further investigation were met with difficulties, including a lack of space and a failure to follow up regarding a resolution.
Rural Customer Concern: The customer, residing rurally, was advised to continue driving the vehicle with temporary measures, a potentially concerning situation.

These issues highlight the importance of transparent communication, meticulous diagnostics, and efficient follow-up procedures. While these negative experiences are relatively rare in the overall feedback, Campbells Auto Repairs could benefit from reviewing their processes to prevent similar occurrences.

Honest Rates, Friendly Staff & Accessibility Features

Campbells Auto Repairs consistently earns praise for its affordability and fair pricing. Customers highlight “great rates” and mention that the service is “well priced” as key factors in their satisfaction. Beyond price, the tone of many reviews points to a welcoming atmosphere.

Positive Staff Interactions: Numerous reviewers highlight the "friendly staff," creating a comfortable experience, even when dealing with automotive issues.
Accessibility noted: The business is accessible to all, offering both wheelchair-accessible entrance and a wheelchair accessible parking lot, showcasing inclusivity.
Responsive Communication: A common theme is the staff's responsiveness and helpfulness, keeping customers informed throughout the repair process. The combination of honest pricing and welcoming, communicative staff makes Campbells Auto Repairs a standout choice for vehicle maintenance in Whanganui.

Frequently Asked Questions About Mechanic Campbells Auto Repairs in Wanganui

What types of payment methods does Campbells Auto Repairs accept?

Campbells Auto Repairs accepts debit cards for your convenience. While they don't currently accept credit cards, they strive to offer competitive pricing and excellent service. It's always a good idea to confirm payment options when booking your appointment to avoid any surprises. They are located at 134 Guyton Street, Wanganui.

Is Campbells Auto Repairs accessible for customers with mobility needs?

Yes, Campbells Auto Repairs prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They are committed to providing inclusive service within the Wanganui community.

What are the operating hours of Campbells Auto Repairs?

Campbells Auto Repairs is open Monday, Tuesday, Wednesday, and Thursday from 7:30 AM to 5:30 PM. On Fridays, they operate from 7:30 AM to 4:00 PM. The workshop is closed on Saturdays and Sundays. Planning your visit around these hours will ensure a smooth experience.

What kind of services does Campbells Auto Repairs typically provide, based on customer feedback?

Based on customer reviews, Campbells Auto Repairs is known for its great service, efficient work, and friendly staff. They offer affordable rates and are often praised for their quick and reliable service. While one customer experienced an issue with a MBI job, the majority highlight positive experiences and appreciate the helpfulness of the team.

Can Campbells Auto Repairs handle urgent or unexpected vehicle repairs?

Campbells Auto Repairs has demonstrated a willingness to assist with urgent situations. One customer was particularly grateful for assistance on a Sunday, even on Boxing Day. While space may be limited, they generally strive to accommodate customers in need, offering prompt and courteous service whenever possible. Contact them at +64 6 345 0375.