Brendan Foot Trentham, Upper Hutt, Wellington Hyundai

Brendan Foot Trentham: Upper Hutt Hyundai – Service, Coffee & Mixed Experiences

Brendan Foot Trentham in Upper Hutt is a Hyundai hub known for more than just servicing. We dive into customer experiences – the good, the bad, and the surprisingly great coffee!

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Services offered by Brendan Foot Trentham, Upper Hutt, Wellington Hyundai

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Pros icon Pros Cons icon Cons
Nikki at reception is exceptionally helpful and approachable, going above and beyond to assist customers during stressful situations. The cafe service can be very slow and unreliable, with orders sometimes not arriving at all.
Management was responsive and agreed to a full engine replacement at no cost due to a major issue. There have been instances of food mix-ups and orders being given to other customers.
Mechanics are good at explaining issues and ensuring customers understand the work being done. The cafe was closed during one customer's visit.
The staff are generally described as lovely and friendly. Refunds can be difficult to obtain when issues arise with the cafe.
Customers appreciate the convenience of a free coffee with a WOF.
The cafe offers a good selection of food, including gluten-free options.
Dog parking and outdoor eating areas are available.
WOF rechecks are offered for free if the initial inspection fails.
Service is generally quick and efficient.
The Equinox Cafe has pleasant and helpful staff and provides newspapers.
The location is preferred over other Brendan Foot branches in the region.

Brendan Foot Trentham: A Shining Star in Customer Care & Convenient Services

Brendan Foot Trentham, Upper Hutt Hyundai, consistently earns a strong 4.4-star rating and clearly boasts a dedicated following. Located at 458 Fergusson Drive, Trentham, Upper Hutt 5018, this service centre isn't just about car repairs; it aims to be a complete customer experience. Their extended hours, Monday to Friday from 7:30 AM to 5:30 PM, cater to busy schedules, making it a convenient choice for Upper Hutt residents and those traveling through. Saturdays and Sundays see the workshop closed, allowing staff a well-deserved break.

The facility itself offers thoughtful amenities. Accessibility is a priority, with both wheelchair-accessible entrances and parking lots ensuring everyone can access their services. Payment options are generally convenient, accepting debit cards and NFC mobile payments, though credit cards are currently not accommodated. Beyond the practical, Brendan Foot Trentham offers a real community feel, highlighted by:

Nikki's Exceptional Service: Going Above & Beyond

Several reviews repeatedly highlight the outstanding customer service, particularly mentioning Nikki at the reception. Her empathetic approach and willingness to assist customers, even when facing complex motor issues, has significantly impacted the overall perception of Brendan Foot Trentham. One customer's experience with a major engine problem, initially daunting due to cost, was transformed by Nikki’s proactive intervention. She connected with the Lower Hutt branch, escalated the issue to management, and ultimately secured a full engine replacement at no cost. This speaks volumes about the commitment to customer satisfaction and demonstrates a human touch often lacking in larger organizations. The sentiment is clear: Nikki is a powerhouse of positivity and a genuine asset to the team:

"Nikki you are a superstar and a genuine person ✨️"

This level of personalized care clearly resonates strongly with customers and sets Brendan Foot Trentham apart from competitors in the Wellington region.

Mixed Reviews on the Equinox Cafe Experience

While many praise the overall experience at Brendan Foot Trentham, the on-site Equinox Cafe presents a more mixed bag. The cafe itself is generally acknowledged as a positive addition, offering a pleasant waiting environment with newspapers and a good selection of food. However, several customers reported significant issues with their dining experience, including:

Issue Details
Slow Service Significant delays in meal preparation, with wait times exceeding 30 minutes.
Order Mix-ups Food arriving late and potentially belonging to other customers.
Lack of Cooking Apparent lack of food preparation, requiring order cancellation and refund.

One customer, after repeatedly inquiring about their order and witnessing other tables served first, was ultimately forced to request a refund and dine elsewhere. These reports suggest inconsistencies in the cafe’s operation and a need for improved kitchen management. These issues, while not impacting the core car servicing, do detract from the overall customer experience.

Reliable Servicing & Transparent Communication

Despite the cafe concerns, the quality of the car servicing itself receives overwhelmingly positive feedback. Customers consistently highlight the competence of the mechanics and their willingness to communicate clearly about issues. A recurring theme is the mechanic’s proactive engagement:

Some customers have specifically stated they prefer Brendan Foot Trentham in Upper Hutt over other branches. This suggests a strong regional reputation for reliable service and a welcoming atmosphere extending beyond Nikki’s exceptional customer service skills. Getting your WOF is made easier with the offer of a complimentary coffee, too.

Frequently Asked Questions About Brendan Foot Trentham's Car Repair & Maintenance Services

What types of car repair and maintenance services does Brendan Foot Trentham offer?

Brendan Foot Trentham provides a comprehensive range of car repair and maintenance services for Hyundai vehicles and other makes. This includes WOF (WoF) inspections, servicing, diagnostics, mechanical repairs, engine and transmission work, brake repairs, tyre replacements, and more. They aim to keep your vehicle running smoothly and safely. They also offer free coffee with your WOF!

I'm experiencing a major car issue. Can Brendan Foot Trentham help, even if I purchased the car from a different location?

Yes, Brendan Foot Trentham is equipped to handle major car issues, regardless of where you initially purchased your vehicle. As one customer experienced with a full engine replacement, they are willing to investigate and assist, potentially offering solutions like warranty coverage. Their team is dedicated to finding resolutions and providing support during stressful situations.

What payment options are available at Brendan Foot Trentham for car services?

Brendan Foot Trentham accepts various payment methods for your convenience. They readily accept debit cards and NFC mobile payments. While credit cards are not currently accepted, they strive to provide flexible payment solutions. They are committed to making the payment process as easy as possible for their customers.

Does Brendan Foot Trentham offer facilities for customers while they wait for their car to be serviced?

Yes, Brendan Foot Trentham provides several customer-friendly facilities. They have a designated dog parking area and an outdoor eating area. While the Equinox Cafe is located on-site, it's important to note that experiences with the cafe have been mixed, with reports of delays and order issues. They also offer newspapers for your reading pleasure.

What is the experience like getting a WOF (WoF) inspection at Brendan Foot Trentham?

Customers have reported positive experiences with WOF inspections at Brendan Foot Trentham. Some have initially failed, but were able to return for a free recheck and ultimately pass. The staff are generally considered friendly and helpful, ensuring customers are well-informed about any necessary repairs. It's a convenient and reliable option for your WOF needs.