Zero to 100 Automotive: Rotorua Car Care

Pros	Cons
Very great service, explained how to avoid breakdown in engine.	Strongly advises against the garage due to unnecessary repairs and unclear diagnosis.
Team appreciated.	Dishonest attitude reported.
Peter and the staff have gone beyond with service and generosity.	Failed to notify customer about a sold vehicle after agreeing on a pick-up date.
Top team.	Lack of professionalism and respect.
Best mechanics and company ever dealt with.	Absolute rip off - found issues that another mechanic deemed insignificant.
Definitely recommend.	Charged 125 NZD just for an error code report, with further diagnostics requiring additional payment.
Best mechanic in the area.	Left the car battery dead by forgetting to switch off the key.
Really good service and friendly staff.	Issue reappeared shortly after service, requiring further repair at a lower cost.
Highly recommended.	Receipts were written on ripped pieces of paper.
Receptionist was kind.	Unnecessary repairs (rotors, break pads) quoted at an inflated price ($3000) compared to other mechanics ($1060).

Pros

Cons

Very great service, explained how to avoid breakdown in engine.

Strongly advises against the garage due to unnecessary repairs and unclear diagnosis.

Team appreciated.

Dishonest attitude reported.

Peter and the staff have gone beyond with service and generosity.

Failed to notify customer about a sold vehicle after agreeing on a pick-up date.

Top team.

Lack of professionalism and respect.

Best mechanics and company ever dealt with.

Absolute rip off - found issues that another mechanic deemed insignificant.

Definitely recommend.

Charged 125 NZD just for an error code report, with further diagnostics requiring additional payment.

Best mechanic in the area.

Left the car battery dead by forgetting to switch off the key.

Really good service and friendly staff.

Issue reappeared shortly after service, requiring further repair at a lower cost.

Highly recommended.

Receipts were written on ripped pieces of paper.

Receptionist was kind.

Unnecessary repairs (rotors, break pads) quoted at an inflated price ($3000) compared to other mechanics ($1060).

Zero to 100 Automotive: A Mixed Bag of Rotorua Experiences

Zero to 100 Automotive, located on Ngongotaha Road in Rotorua, consistently receives a 4.0-star rating. But is it truly a reliable choice for your vehicle's needs? The reviews paint a complex picture, showcasing both exceptional service and concerning shortcomings. Their operating hours are convenient, opening weekdays from 8 AM to 5 PM, and Saturday mornings from 9 AM to 12 PM. They offer accessibility features including wheelchair accessible entrances and parking, which is a positive for many. Payment options include debit cards and NFC mobile payments – credit card payments aren’t currently accepted. The phone number to reach them is +64 7 357 1034. This article delves into the diverse opinions surrounding Zero to 100 Automotive, helping you make an informed decision.

Praise and Generosity: When Things Go Right

Several customers express overwhelming satisfaction with the service received from Zero to 100 Automotive, praising the team's expertise and generosity. Here's a breakdown of the positive feedback:

Exceptional Service and Advice: One reviewer highlighted the team’s ability to explain potential engine issues and offer preventative advice, showing a proactive approach to car maintenance.
Going Above and Beyond: A customer recounts how Peter and the staff went "beyond" in providing service and generosity to their daughter, demonstrating a strong customer-focused attitude.
Long-Standing Trust and Reliability: A previous customer genuinely missed the mechanics now that they have moved to Auckland, stating that they were the “Best mechanics and company” they'd dealt with over the years. They unequivocally recommend the business.
Friendly and Knowledgeable Staff: Another reviewer specifically noted the friendly staff and considered them the “Best mechanic in the area”.

"Best mechanics and company I’ve ever had to deal with in all the years getting my car repaired. Will miss them now I’ve moved to Auckland. Definitely recommend." - A Satisfied Customer

This truly showcases a dedicated and helpful team, when things are operating smoothly.

Red Flags and Recurring Concerns: Proceed with Caution

Despite the positive experiences, a significant number of reviews raise serious concerns about Zero to 100 Automotive's business practices. It is important to be aware of these, as they highlight a potentially problematic side to the organisation.

Unnecessary Repairs & Questionable Diagnoses: Several customers allege that they were charged for repairs that weren't actually necessary. One reviewer strongly advises against the garage, stating that they were charged for unnecessary repairs without a clear diagnosis.
Dishonest Practices & Lack of Professionalism: A concerning account describes an offer of a replacement vehicle which was then mysteriously sold to someone else without notification. This lack of communication and respect is highlighted as a key issue.
Inflated Quotes & Price Discrepancies: One experience details a drastic difference in quotes for the same work, with Zero to 100 Automotive quoting nearly $3000 for break repairs and coil/spark plug changes, compared to a $1060 quote from Fowlers Auto, completed in just two hours.
Diagnostic Fees and Unresolved Issues: A review complains about being charged $125 for a basic ECU error code reading, only to be told further diagnostics would be needed. Furthermore, a resultant issue wasn’t resolved and was later fixed elsewhere for a significantly lower cost.
Negligence & Battery Issues: The same review highlights a potentially careless oversight – leaving the car’s key in the ignition, which resulted in a dead battery.

Accessibility and Payments: What to Expect

Beyond the individual experiences, let’s look at the practical aspects of interacting with Zero to 100 Automotive.

Accessibility: Zero to 100 Automotive actively works to ensure accessibility.

Feature	Status
Wheelchair Accessible Entrance	Yes
Wheelchair Accessible Parking Lot	Yes

Payment Options:

Accepted: Debit Cards, NFC Mobile Payments
Not Accepted: Credit Cards

This information is crucial for customers with accessibility needs or those who prefer specific payment methods. While they’re striving for inclusivity, it’s worth noting the limited credit card payment options.

This review balances the diverse feedback received by Zero to 100 Automotive, prompting potential customers to consider both the positive testimonials and the serious concerns raised.

Frequently Asked Questions About Mechanic Zero to 100 Automotive Services and Reputation

What types of payment methods does Mechanic Zero to 100 Automotive accept?

Mechanic Zero to 100 Automotive currently accepts debit card payments and NFC mobile payments. Unfortunately, credit cards are not accepted at this time. They strive to provide convenient payment options for their customers, and this is a current limitation. It's best to confirm before visiting to ensure a smooth transaction. The team is located at 262 Ngongotaha Road, Rotorua.

Is Mechanic Zero to 100 Automotive accessible for individuals with mobility challenges?

Yes, Mechanic Zero to 100 Automotive prioritizes accessibility. The facility features both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a comfortable and convenient experience for all customers. They are committed to providing inclusive services within the Rotorua area. Contact them at +64 7 357 1034 to confirm details.

What are the typical operating hours for Mechanic Zero to 100 Automotive?

Mechanic Zero to 100 Automotive generally operates Monday through Friday from 8:00 AM to 5:00 PM. On Saturdays, they are open from 9:00 AM to 12:00 PM. Sundays are currently closed. It's always a good idea to check their schedule, as hours may occasionally vary. They are located in Ngongotahā, Rotorua.

What is the general reputation and customer feedback regarding Mechanic Zero to 100 Automotive?

Customer feedback regarding Mechanic Zero to 100 Automotive is mixed. Some customers praise the team's service, generosity, and expertise in diagnosing and preventing engine breakdowns. However, other customers have reported concerns about unnecessary repairs, questionable diagnostic practices, and a lack of professionalism. It's advisable to research and consider all perspectives before engaging their services.

What should I do if I have concerns about a repair bill or service provided by Mechanic Zero to 100 Automotive?

If you have concerns about a repair bill or service from Mechanic Zero to 100 Automotive, it's recommended to first discuss the matter directly with the mechanic and management. Document all communication and keep detailed records of receipts and work orders. If a resolution cannot be reached, consider seeking a second opinion from another qualified mechanic or exploring consumer protection avenues within New Zealand.

Zero to 100 Automotive: Rotorua Car Care – Worth the Risk?

Services offered by Zero to 100 Automotive

Zero to 100 Automotive: A Mixed Bag of Rotorua Experiences

Praise and Generosity: When Things Go Right

Red Flags and Recurring Concerns: Proceed with Caution

Accessibility and Payments: What to Expect

Frequently Asked Questions About Mechanic Zero to 100 Automotive Services and Reputation