Pros 
Cons Kerr Automotive Limited: Rotorua's Top Choice for Car Care & Maintenance
Kerr Automotive Limited, nestled in Mangakakahi, Rotorua, has steadily built a reputation as a premier mechanic, consistently earning a stellar 4.8-star rating. Located at 22c Old Taupo Road, this isn’t just a repair shop; it's a trusted partner for both personal and business vehicle owners throughout the Rotorua region. With opening hours Monday through Friday, 8 AM to 5 PM, Kerr Automotive prioritises accessibility and reliable service to meet your automotive needs. They're closed on weekends, providing a focused, efficient service throughout the working week. Call them on +64 7 349 0509 to book an appointment or discuss your vehicle concerns.
Rave Reviews: What Customers Are Saying
The overwhelmingly positive feedback speaks volumes about Kerr Automotive Limited's commitment to excellence. Customers consistently highlight several key aspects of their experience:
- Reliability & Honesty: Several reviews mention the team’s integrity and straightforward approach to repairs. They’re known for providing honest assessments and only recommending necessary work.
- Exceptional Service & Friendliness: The “friendly” and "welcoming” atmosphere consistently surfaces in reviews—a testament to the team's dedication to building positive customer relationships. Rhys, Leonie, and the entire team are consistently praised for their helpfulness.
- Value for Money: Customers frequently cite "great prices" and "value for money," appreciating the transparent pricing and efficient service. The mechanic’s explanations and upfront quotes before work commences builds trust and prevents unexpected costs.
- Quick & Efficient Turnaround: A particularly appreciated feature is the ability to fit vehicles in quickly, as highlighted by a customer experiencing an urgent repair.
- Clear Explanations: A recurring theme is the team's ability to explain complex repairs in a simple, understandable manner, empowering customers to make informed decisions. “They take the time to explain the repairs needed to me in an easy to understand way which I very much appreciate.”
- Business & Personal Trust: Numerous customers use Kerr Automotive for both work and personal vehicles, demonstrating a high level of trust and satisfaction.
Here’s a summary highlighting the most frequent praise points:
| Aspect | Frequency |
|---|---|
| Friendliness | Very High |
| Reliability | High |
| Value for Money | High |
| Clear Explanations | Moderate |
| Quick Service | Moderate |
Facilities and Payment Options
Kerr Automotive Limited strives to make the customer experience as convenient and accessible as possible.
- Accessibility Features: Recognising the importance of inclusivity, Kerr Automotive offers:
- Wheelchair Accessible Entrance: Ensuring easy access for all customers.
- Wheelchair Accessible Parking Lot: Providing convenient parking for those with mobility needs.
- Payment Flexibility: They cater to modern payment preferences:
- Accepts Debit Cards: A standard and widely used payment method.
- NFC Mobile Payments: Utilizing technology for quick and easy transactions.
- Credit Cards: Note: Credit card payments are currently not accepted – it's best to confirm this before your visit.
A Trusted Partner for Rotorua’s Vehicle Needs
For over a year, Kerr Automotive Limited has been the go-to choice for individuals and businesses alike in Rotorua. Their dedication to honest service, competitive prices, and a welcoming atmosphere has fostered a loyal customer base. From routine maintenance to complex repairs, Kerr Automotive Limited exemplifies a commitment to quality and customer satisfaction. With consistent recommendations from satisfied customers, it’s clear that Kerr Automotive Limited is a reliable and valued mechanic within the Rotorua community.