Pros 
Cons Rotorua Raves: Why Extra Mile Auto Centre is the Talk of Ngongotahā
Extra Mile Auto Centre, nestled on Ngongotaha Road in Rotorua, isn’t just a mechanic – it’s a community hub winning hearts and earning a flawless 5.000000 rating. Locals consistently praise their dedication, honesty, and the genuine “extra mile” they go to for their customers. This isn’t just a shop; it's a team committed to vehicle safety and customer satisfaction, and the sheer volume of positive feedback speaks volumes. Forget impersonal service; here, you'll find warmth, expertise, and a genuine desire to get you back on the road safely. The recommendation engine from Ngongotahā residents proves just how valuable and reliable Extra Mile Auto Centre is to the locals.
Going Above and Beyond: Real Stories of Exceptional Service
The reviews paint a picture of a team truly invested in their clients’ wellbeing, not just fixing cars but resolving transport worries. Let's look at what customers are saying:
- Storm Saviour: When a young woman faced brake issues during a storm, Extra Mile Auto Centre stepped up, assisting her remotely when her parents couldn't reach her. This highlights their commitment to going beyond the typical service offered.
- Campervan Rescue: Nigel and Kelsey, along with the rest of the team, expertly diagnosed and resolved a complex fuel supply control issue in a campervan, preventing a holiday disaster and keeping a family on the road.
- WOF Excellence: One customer raved about the clear, concise explanations provided during their WOF check, appreciating the care, empathy, and professionalism exhibited by the entire team. Their attention to detail isn't missed.
- Consistent Praise: Multiple reviewers highlight the team’s supportive nature, friendly atmosphere, and the consistently high quality of their workmanship. It’s not just about fixing a problem; it’s about building trust and earning loyalty.
- Honesty & Integrity: Customers continually mention the mechanic's honesty and integrity – values that are increasingly rare and hugely appreciated.
These stories aren't simply anecdotes; they represent a consistent pattern of going the extra mile, proving that Extra Mile Auto Centre are truly dedicated to exceeding customer expectations. As one reviewer put it: “Cannot give this Company enough stars…the friendly atmosphere and Customer P.R. is second to none."
Accessibility and Practicalities: What You Need to Know
Getting to and paying for your service at Extra Mile Auto Centre is straightforward and designed with convenience in mind. Here's a breakdown:
Location & Access:
- Address: Extra Mile Auto Centre, 140 Ngongotaha Road, Ngongotahā, Rotorua 3010, New Zealand
- Accessibility: Fully accessible, with both a wheelchair-accessible entrance and a wheelchair-accessible parking lot.
- Borough: Ngongotahā
- City: Rotorua
Operating Hours:
| Day | Hours |
|---|---|
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
Payment Options:
- Accepted: Debit cards
- Mobile Payments: NFC mobile payments supported
- Not Accepted: Credit cards (Important to note!)
Contact: +64 7 357 2060 – Booking an appointment is always recommended, especially during peak season.
The Verdict: Rotorua's Most Trusted Mechanic?
The consistent stream of positive reviews, the multiple local recommendations, and the genuine care displayed by Extra Mile Auto Centre present a compelling case for their claim as Rotorua's top spot for vehicle care. They’ve cultivated a reputation based on honesty, integrity, exceptional customer service, and skillful workmanship. This isn’t just a business; it's a team that values relationships and goes above and beyond to keep the community on the road. If you're seeking a reliable, trustworthy, and highly-rated mechanic in the Rotorua area, Extra Mile Auto Centre deserves serious consideration. Their focus isn't just on fixing cars – it's about building lasting trust with their customers.