Pros 
Cons Edmund Road Automart: A Rotorua Car Care Favourite?
Edmund Road Automart, located at 38 Edmund Road, Mangakakahi, Rotorua 3015, has become a well-regarded name in the Rotorua car repair and maintenance scene. Boasting a solid 4.3-star rating and consistently positive feedback, it's clear many Kiwis trust them with their vehicles. Operating Monday to Wednesday and Thursday from 8 AM to 5 PM, the workshop is closed on Fridays, Saturdays, and Sundays. The team, led by Howard & Dan, has cultivated a reputation for friendly staff and prompt service, evidenced by numerous glowing testimonials. They accept debit card and NFC mobile payments, but unfortunately, not credit cards. Accessibility is a key consideration, with both a wheelchair accessible entrance and dedicated accessible parking available.
The Good: Praises & Price Points
The overwhelming consensus among reviewers points towards exceptional value and trust. Many highlight Edmund Road Automart’s fair pricing compared to other local mechanics. Here's a breakdown of what customers consistently praise:
- Competitive Pricing: One customer explicitly saved over $300 compared to a quote they received elsewhere for the same work. This price transparency and affordability is a major draw.
- Friendly and Helpful Staff: Numerous reviews emphasize the personable nature of the staff, noting their keen focus on customer safety and genuine helpfulness. Howard & Dan, in particular, are frequently mentioned.
- Quick Turnaround: Several customers appreciate the workshop’s efficient service and quick completion times.
- Trustworthy Service: Customers feel confident in the work conducted, and many have been loyal clients for years, passing the recommendation onto friends and family.
- Quality Workmanship: Customers consistently state that they haven’t experienced issues after their vehicle has been serviced. One review says their work is "A++++++++++".
"Been taking our vehicles to Howard & Dan for years now, they have been absolutely fantastic to my family and I… There work is A++++++++++ we never have any hassles with these guy's there always so helpful." - A long-term customer
Areas for Improvement: Addressing Concerns
While overwhelmingly positive, Edmund Road Automart isn’t without its criticisms. A concerning trend highlighted in several reviews relates to transparency and potential issues with repairs. Here’s a breakdown of areas that could benefit from attention:
- Repair Transparency: One customer experienced a frustrating situation where the truck needed a second coil replacement after an initial repair, and they were initially denied responsibility. This resulted in a second, unexpected charge. This highlights a need for clearer communication about potential recurring problems and upfront pricing for all necessary repairs.
- Damage Responsibility: Another reviewer reported a dent appearing on their car after a WOF, while it was parked on the workshop’s site. Lack of helpfulness in explaining this situation and the need for CCTV footage raises concerns about accountability and customer service when damage occurs.
- Communication is Key: Related to the points above, several reviews suggest a need for improved communication regarding diagnostic findings and repair plans, particularly when multiple issues are identified.
- Payment Options The allowance of debit and NFC option is welcomed; however, the non-acceptance of Credit Cards may deter some customers, particularly those needing to spread payments, impacting potential business.
| Issue | Description | Potential Solution |
|---|---|---|
| Repair Transparency | Unexpected repeat repairs and associated costs. | Provide thorough diagnostics and explain multiple potential fixes upfront. |
| Damage Responsibility | Vehicle damage while on-site. | Implement stricter parking protocols and a clear procedure for addressing property damage, potentially including CCTV review. |
| Payment Options | Lack of Credit Card processing | Consider integrating Credit Card processing to offer additional flexibility for customers. |
Contact & Accessibility: Getting in Touch with Edmund Road Automart
If you're considering Edmund Road Automart for your car repair or maintenance needs, here’s the essential information you’ll need:
- Phone: +64 7 348 7895
- Address: 38 Edmund Road, Mangakakahi, Rotorua 3015, New Zealand
- Opening Hours:
- Monday: 8 AM–5 PM
- Tuesday: 8 AM–5 PM
- Wednesday: 8 AM–5 PM
- Thursday: 8 AM–5 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed
- Payment Methods Accepted: Debit Cards, NFC Mobile Payments
- Accessibility Features:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Edmund Road Automart seems to be a popular choice for Rotorua residents seeking reliable and affordable car care. While some areas could use refinement, the overall positive feedback highlights a dedicated team committed to serving their community. It’s advisable to discuss potential repairs clearly and confirm pricing upfront to ensure a satisfactory experience.