Pros 
Cons North City Motors: A Porirua Community Favourite
North City Motors, located at 45 Kenepuru Drive, Kenepuru, Porirua, Wellington, has firmly established itself as a go-to mechanic shop for the local community and beyond. With a stellar rating of 4.7 out of 5, it’s clear that this isn’t just another garage – it's a place where customers feel valued and their vehicles are treated with care. Open Monday to Wednesday and Thursday from 7:30 AM to 5:00 PM, (closed Fridays, Saturdays and Sundays), North City Motors prioritizes accessibility, offering both a wheelchair accessible entrance and parking lot. They provide a range of services, including oil changes, showcasing their commitment to comprehensive car care. You can reach them at +64 4 237 9690. But what is it really like to experience North City Motors? Let’s delve into what customers are saying.
Glowing Reviews: More Than Just a Repair
The overwhelming majority of reviews highlight North City Motors’ exceptional customer service as a key differentiator. It’s not just about fixing cars; it’s about building trust and offering a welcoming experience. Here’s a glimpse into some of the praise:
"Absolutely lovely customer service, great prices and very helpful. Thank you so much, north city motors is the place to go!"
This sentiment is echoed repeatedly. Customers consistently mention the friendly, knowledgeable, and enthusiastic staff – a team that clearly enjoys helping people. A notable instance involves a blown fuse repair completed for free, a gesture that speaks volumes about their commitment to positive customer relations. Beyond individual acts of kindness, reviews celebrate:
- Friendly and Professional Team: Customers frequently describe the team as both friendly and professional, a difficult but valuable balance to achieve.
- Enthusiastic and Welcome Advice: The advice offered is not just technically sound but delivered with enthusiasm and genuine willingness to help.
- Trustworthy Local Business Feel: In a market often viewed with some apprehension (trusting someone with your vehicle is a big deal!), North City Motors provides that reassuring local business feel.
- Proactive Communication: Importantly, the team communicates clearly about any additional repairs needed before proceeding, ensuring customers are fully informed and in control of the work being done.
Speed, Efficiency, and Urgency Handling
While outstanding customer service is prominent, North City Motors also receives praise for their efficiency and ability to handle urgent situations. Numerous reviews highlight a remarkable turnaround time, especially when needing work done quickly.
Consider this testimonial:
“These guys did an outstanding job at really short notice. I called on Thursday afternoon with an urgent request, they had my car in and out by 3pm Friday, job done ready for the long weekend! Great service at a good price. Great people to deal with too!”
This illustrates a key strength: proactive scheduling and a willingness to accommodate last-minute repairs. One customer booked their service a month in advance, appreciating the office's flexibility and the valuable text reminder, preventing a forgotten appointment. Their ability to balance pre-booked appointments with urgent requests demonstrates impressive operational management.
| Aspect | Customer Feedback Highlight |
|---|---|
| Scheduling | Flexible booking (month in advance), helpful text reminders |
| Turnaround Time | Quick service, often exceeding expectations, especially urgent fixes |
| Communication | Clear explanation of work needed before proceeding |
Beyond the Basics: Services and Accessibility
North City Motors doesn't just offer a reactive repair service. While oil changes are readily available, their capabilities extend far beyond routine maintenance. Customers have reported full car servicing, fault diagnosis, and a wide range of mechanical repairs. The garage's commitment to accessibility is also noteworthy, genuinely welcoming individuals with diverse needs:
- Wheelchair Accessible Entrance: Ensuring ease of access for all customers.
- Wheelchair Accessible Parking Lot: Simplifying arrival and departure.
- Comprehensive Services: From small fuse replacements to full vehicle servicing, they cater to various needs.
- Reliable Repairs: Customers report improved car performance post-service, indicating quality workmanship.
The combination of excellent service, efficient operations, and genuine care for their customers makes North City Motors a standout choice for car care in Porirua.