Emmetts Service Centre: Palmerston North's Top Auto Repair Choice?

Services offered by Emmetts Service Centre

Emergency Breakdown Assistance 🚑

Vehicle Diagnostics & Repair 🛠️

Dash Service Light Troubleshooting 💡

General Vehicle Servicing ⚙️

Unit Servicing 🚐

Experienced Mechanical Workmanship 👍

Obliging Vehicle Repairs 😊

Friendly & Helpful Staff 🤝

Pros	Cons
Great team of people who care about their customers.	They struggle to turn off dashboard service lights after repairs.
Absolutely unbelievably great service, especially helpful with emergency breakdowns.
Very obliging service with a smile.
Quickly fixed the problem.
Experienced staff.
Staff were very helpful and friendly.
Friendly staff, good workmanship.
Good service done on the unit.

Pros

Cons

Great team of people who care about their customers.

They struggle to turn off dashboard service lights after repairs.

Absolutely unbelievably great service, especially helpful with emergency breakdowns.

Very obliging service with a smile.

Quickly fixed the problem.

Experienced staff.

Staff were very helpful and friendly.

Friendly staff, good workmanship.

Good service done on the unit.

Emmetts Service Centre: A Cut Above the Rest in Palmerston North

Emmetts Service Centre, nestled in Roslyn, Palmerston North, has earned a stellar reputation with a solid 4.5-star rating. Located at 799 Tremaine Avenue, this auto repair shop isn’t just fixing cars; it’s building trust with its customers. For those needing reliable vehicle maintenance or breakdown assistance in the Palmerston North area, Emmetts appears to be a strong contender. The consistently positive feedback suggests a commitment to quality and customer satisfaction. They're open Monday to Friday from 7:30 AM to 5:30 PM and Saturday from 7:00 AM to 1:00 PM – conveniently closing on Sundays. Give them a buzz on +64 6 354 2691 to book an appointment; they recommend it!

What Customers Are Saying: Praises and Areas for Improvement

The sheer volume of positive testimonials speaks volumes about Emmetts Service Centre's appeal. Here's a breakdown of what people are raving about, alongside a key area where improvements could be made:

Highlights from Customer Reviews:

Exceptional Customer Service: Many customers consistently highlight the friendly and helpful staff. Phrases like "Great team of people who care about their customers" and "Staff were very helpful and friendly" appear frequently. It's clear that Emmetts emphasizes cultivating positive relationships with those who walk through their door.
Going Above and Beyond: One reviewer described an emergency breakdown situation where Emmetts truly shone. The team went “all out to help”, even having an office worker joining the repair effort – a remarkable display of dedication.
Prompt and Efficient Repairs: Reviews often mention the speed and efficiency of the service. “Very obliging service with a smile and quickly fixed our problem” summarises a common experience.
Skilled Workmanship: Several customers specifically praise the quality of the work, noting the experienced staff and stating, "Good service done on my unit" and acknowledging them "good at what they do."
Accessibility for All: Emmetts understands that accessibility is crucial. They offer excellent facilities; the centre features:
- Wheelchair accessible entrance.
- Wheelchair accessible parking lot.
- Wheelchair accessible restroom.

Area for Improvement:

While the overwhelming feedback is positive, a recurring concern is the dashboard service lights. Some customers have reported that the service lights don’t turn off after repairs are completed. This suggests a potential need for a more rigorous quality assurance check at the end of each service to ensure all systems are functioning correctly and displaying accurate status.

Facility & Payment Options: Making Car Care Easier

Emmetts Service Centre isn’t just about wrenching on cars; they’ve considered the overall customer experience. Here’s a look at what they offer beyond the mechanical work:

Amenities & Planning:

Appointments Recommended: Planning ahead is encouraged, letting you minimize wait times and ensure prompt service.
Restroom Facilities: A clean restroom is available for customer convenience.

Payment Options:

Payment Type	Accepted
Credit Cards	Yes
Debit Cards	Yes
EFTPOS	Yes

Accessibility: (As already mentioned) Emmetts goes the extra mile to be inclusive with wheelchair-accessible entrance, parking, and restroom facilities.

Getting in Touch and Location Details - Your Next Service Just a Phone Call Away

Finding and contacting Emmetts Service Centre is straightforward. Here’s all the essential information you'll need:

Address: 799 Tremaine Avenue, Roslyn, Palmerston North 4414, New Zealand
Phone: +64 6 354 2691
Location: Roslyn, Palmerston North
Operating Hours:
- Monday: 7:30 AM – 5:30 PM
- Tuesday: 7:30 AM – 5:30 PM
- Wednesday: 7:30 AM – 5:30 PM
- Thursday: 7:30 AM – 5:30 PM
- Friday: 7:30 AM – 5:30 PM
- Saturday: 7:00 AM – 1:00 PM
- Sunday: Closed

With their convenient location, extended opening hours (especially on Saturdays), multiple payment options and an emphasis on customer service, Emmetts Service Centre appears to be a dependable choice for all your auto repair needs within the Palmerston North community.

Frequently Asked Questions About Emmetts Service Centre's Auto Repair Services

What types of auto repair services does Emmetts Service Centre offer?

Emmetts Service Centre provides a comprehensive range of auto repair services. They handle everything from routine maintenance like oil changes and brake inspections to more complex repairs, including engine diagnostics and transmission work. The experienced staff at Emmetts Service Centre are equipped to address a wide variety of vehicle issues, ensuring your car runs smoothly and safely. They pride themselves on getting the job done to a satisfactory level, and are known for their friendly and helpful service.

Does Emmetts Service Centre accept appointments, and are they recommended?

Yes, Emmetts Service Centre recommends appointments for planning purposes. While walk-ins may be accommodated depending on availability, scheduling an appointment ensures that Emmetts Service Centre can dedicate the necessary time and resources to your vehicle's needs. This helps minimise wait times and allows the team to prepare effectively, providing a more efficient and thorough service experience. Booking ahead is the best way to guarantee prompt attention.

What payment methods are accepted at Emmetts Service Centre?

Emmetts Service Centre strives to make the payment process convenient for its customers. They readily accept both credit and debit cards, providing flexibility in how you settle your auto repair bills. While they previously accepted credit cards, this is no longer the case. The team is committed to providing transparent pricing and a hassle-free payment experience, ensuring your satisfaction extends beyond the quality of the repair work.

Is Emmetts Service Centre accessible for customers with mobility needs?

Absolutely! Emmetts Service Centre is committed to providing an inclusive environment for all customers. The facility features a wheelchair accessible entrance, a wheelchair accessible parking lot, and a wheelchair accessible restroom. This ensures that customers with mobility challenges can easily access and navigate the service centre, receiving the same high-quality auto repair services with comfort and ease. Emmetts Service Centre values accessibility for everyone.

What do customers say about the service and staff at Emmetts Service Centre?

Customers consistently praise Emmetts Service Centre for its exceptional service and friendly staff. Many highlight the team's genuine care for their customers and willingness to go the extra mile, even in emergency situations. Reviews often mention the experienced staff and good workmanship, with customers expressing confidence in the quality of the repairs. While some have noted issues with dashboard service lights after repairs, the overall sentiment is overwhelmingly positive, with many recommending Emmetts Service Centre wholeheartedly.