FBT Workshop - Heavy Vehicle and Engineering workshop

FBT Workshop: Taranaki's Top Choice for Heavy Vehicle Mechanical Care

Is your heavy vehicle demanding the best? Find out why FBT Workshop consistently earns rave reviews as Taranaki’s go-to for expert mechanical care and engineering.

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Services offered by FBT Workshop - Heavy Vehicle and Engineering workshop

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Pros icon Pros Cons icon Cons
Excellent service and reasonable prices. Vehicle may need to stay for a few days for required work.
Quick to respond and thorough in their work.
Repeat customers - reliable and helpful.
Convenient pick-up and delivery service.
Super helpful and able to fix issues quickly.
Great communication and high standard of work.
Thorough diagnostic appraisals and solutions sought nationwide.
Kept customers informed every step of the way about options and pricing.
Went the extra distance to keep pricing affordable.
Genuine trust and honesty – you know what to expect.
Upfront about issues and generous with discounts.
Job completed within the timeframe, vehicle washed, and a personal send-off.
Professional, excellent communication, and would highly recommend.
Extremely helpful and friendly – used for all servicing, call-outs, and breakdowns.
Great at producing solutions to problems.

FBT Workshop: A Reputation Built on Trust and Expertise

FBT Workshop - Heavy Vehicle and Engineering workshop, located in Waiwhakaiho, New Plymouth, consistently earns a remarkable 5.00 star rating, and the glowing reviews offer a clear picture of why. This isn't just a mechanic; it’s a workshop that prioritises customer care, transparency, and exceptional engineering, particularly for those with heavy vehicles like motorhomes and house buses. The overwhelming consensus among customers is that FBT Workshop stands apart through its genuine dedication to providing solutions and exceeding expectations. They're quickly becoming the go-to place in Taranaki for comprehensive vehicle maintenance and repairs.

The service isn't limited to just fixing problems; it’s about building relationships. You won’t find intimidating jargon or hidden costs here. Karl and his team consistently deliver clear explanations, thorough diagnostics, and reasonable pricing, ensuring customers feel informed and respected throughout the entire process. Regular customers highlight the ease of booking, consistently excellent communication, and the feeling of genuine trust instilled by the team's approach.

"You get a sense of genuine trust and honesty and you know what to expect. Karl was upfront about a minor event beyond his control and generously discounted significant labour hours as way of compensation." - A delighted customer after a major engine rebuild.

Going the Extra Mile: Service and Accessibility

What truly sets FBT Workshop apart is their willingness to go above and beyond. Beyond expert mechanical work, the team demonstrates a remarkable commitment to customer convenience. Here’s a breakdown of what customers consistently praise:

Accessibility Features: FBT Workshop has made a real effort to create an inclusive environment:

Feature Status
Wheelchair accessible entrance Enabled
Wheelchair accessible parking lot Enabled
Wheelchair accessible restroom Enabled
Wheelchair accessible seating Enabled
Assistive hearing loop Not Enabled

Impressive Engineering & Repair Capabilities

While renowned for their excellent customer service, FBT Workshop’s engineering and mechanical capabilities shouldn’t be underestimated. They tackle a wide range of issues, from minor servicing and COF inspections to major engine overhauls. Customer testimonies demonstrate:

The team’s sourcing ingenuity is also noted: they actively seek the best solutions, even nationwide, to ensure optimal outcomes for their clients. Karl’s willingness and ability to represent customers and negotiate on pricings, is a big plus.

Contacting FBT Workshop & Operational Details

Ready to experience the FBT Workshop difference? Here’s everything you need to know:

With its unwavering commitment to quality workmanship, transparent communication, and exceptional customer service, FBT Workshop has earned a well-deserved reputation as Taranaki’s premier choice for heavy vehicle mechanical care.

Frequently Asked Questions About Mechanic FBT Workshop - Heavy Vehicle and Engineering

What types of vehicles does Mechanic FBT Workshop - Heavy Vehicle and Engineering specialize in?

Mechanic FBT Workshop - Heavy Vehicle and Engineering primarily focuses on heavy vehicles and engineering work. They have extensive experience with motorhomes, house buses, and fleet vehicles, offering everything from light mechanical maintenance and repairs to complete engine rebuilds and COF inspections. Their expertise extends to diagnostic appraisals and sourcing solutions across the country.

What is the workshop's reputation and what do customers say about their experience?

The workshop consistently receives excellent reviews, boasting a 5.000000 rating. Customers frequently praise the team's prompt responses, thorough work, and clear communication throughout the repair process. Many highlight the genuine trust and honesty displayed by Karl and his team, alongside their dedication to providing affordable solutions and exceptional service.

Does Mechanic FBT Workshop - Heavy Vehicle and Engineering offer pick-up and delivery services?

Yes, Mechanic FBT Workshop - Heavy Vehicle and Engineering provides pick-up and delivery services, as demonstrated by their assistance to one customer. This convenient service adds to the overall positive experience, ensuring vehicles are handled with care and minimizing disruption for clients. It's a testament to their commitment to customer satisfaction.

What are the workshop's operating hours and is it accessible for people with disabilities?

Mechanic FBT Workshop - Heavy Vehicle and Engineering is open Monday to Thursday and Friday from 7:30 AM to 5:00 PM. It is closed on weekends. The workshop is designed with accessibility in mind, featuring wheelchair accessible entrance, parking, restrooms, and seating. An assistive hearing loop is not currently available.

What kind of communication can I expect during the repair process at Mechanic FBT Workshop - Heavy Vehicle and Engineering?

Customers consistently report excellent communication from Mechanic FBT Workshop - Heavy Vehicle and Engineering. They are kept informed of progress, receive thorough explanations of diagnostic findings and repair options, and are involved in the decision-making process. Karl is known for being upfront and transparent about any challenges and offering generous solutions.