Pros 
Cons Automotive Automatics: A Taranaki Transmission Tradition
Automotive Automatics, nestled in Strandon, New Plymouth, has cultivated a strong reputation over decades as a reliable car repair and maintenance service. Boasting a solid 4.4-star rating, this establishment at 473 Devon Street East isn’t just fixing cars; it's building relationships. Their commitment extends beyond mechanical expertise, evidenced by the proactive advice and genuine care frequently mentioned in customer reviews. If you're seeking a trustworthy mechanic in New Plymouth and surrounding areas, Automotive Automatics warrants serious consideration. The shop’s opening hours are Monday to Friday, 8:00 AM to 4:30 PM ensuring a consistent service window for busy Taranaki residents.
Rave Reviews & Real-World Experiences
The customer feedback surrounding Automotive Automatics paints a picture of a business deeply rooted in quality service and honesty. Here's a breakdown of what people are saying:
- Exceptional Service & Going the Extra Mile: Numerous reviews highlight the team's proactive approach. They don't just complete the requested service – they'll check over your vehicle, top up fluids, and even offer advice on interstate relocation, as demonstrated by their helpful recommendations to a daughter moving to Christchurch.
- Speed & Efficiency: The swift turnaround time for transmission services is consistently praised. Customers appreciate getting their vehicles back on the road quickly without sacrificing quality.
- Decades of Trust & Value: Several long-term customers speak to over 30 years of excellent service and valuable advice, emphasizing the importance of trust when it comes to vehicle maintenance. They consistently mention "value for money" as a key factor.
- Mixed Experiences - Room for Improvement: While overwhelmingly positive, one review mentions an unfortunate incident involving a broken door handle and a less-than-satisfactory response from the shop. This serves as a valuable reminder that even established businesses can have occasional slip-ups and highlights the importance of clear communication and damage assessment.
- Specialised Knowledge: A particularly impressive anecdote describes finding a mechanic who immediately understood a request for a specific transmission oil, demonstrating deep technical expertise and a commitment to using the right products. Their knowledge regarding CVT oil and its differences from chain-driven systems impressed a customer, and they offered to perform the service at a much more reasonable price than other shops.
- A Helping Hand When Needed Most: One customer particularly appreciated the responsiveness demonstrated even during a busy pre-Christmas period when their car unexpectedly broke down.
"Great service and great advice. I've been going there for over 30 years and NEVER had bad service or advice. Can't say enough about them. Value for money!!!" - A loyal customer speaks volumes.
Services & Facilities: What You Can Expect
Automotive Automatics specialises in car repair and maintenance, with a strong focus on transmission services, as reflected in numerous reviews. While it's worth confirming their precise offerings with a call (+64 6 758 7618), the name itself strongly suggests expertise in automatic transmissions. Here's a look at their facilities and payment options:
| Feature | Details |
|---|---|
| Category | Car repair and maintenance service |
| Accessibility | Wheelchair accessible entrance and parking lot. |
| Payment Options | Accepts Debit cards & NFC mobile payments. Credit cards are not accepted. |
| Address | 473 Devon Street East, Strandon, New Plymouth 4312, New Zealand |
| Opening Hours | Monday - Friday: 8:00 AM – 4:30 PM; Saturday & Sunday: Closed |
While specific diagnostic tools aren’t mentioned, the team’s deep knowledge and commitment to giving informed advice points to a well-equipped and knowledgeable workshop.
Finding Automotive Automatics & Making Contact
Getting in touch with Automotive Automatics couldn't be simpler:
- Phone: +64 6 758 7618 – Ideal for discussing your specific needs, scheduling appointments, and getting quick answers to your questions.
- Location: 473 Devon Street East, Strandon, New Plymouth 4312, New Zealand. Strategically located in Strandon, New Plymouth, their workshop is easily accessible for residents throughout the area.
- Google Maps: Search "Automotive Automatics New Plymouth" to locate them on a map and get directions.
Their convenient location, coupled with good accessibility and flexible payment options (excluding credit cards), makes Automotive Automatics a convenient and potentially valuable choice for your vehicle maintenance needs in the Taranaki region.