Pros 
Cons Pages Automotive: A Stellar Reputation in Nelson South
Pages Automotive, located at 12 Parere Street, Nelson South, Nelson 7010, has earned a well-deserved 4.9-star rating, solidifying its place as a premier auto repair shop in the Nelson region. The consistently positive feedback paints a picture of a trustworthy and reliable business, going beyond simply fixing cars to providing a genuinely excellent customer experience. Drivers across Nelson are clearly recognising the value offered by Dave and his team. The focus on clear communication, transparent pricing, and exceptional workmanship have created a loyal customer base – evidenced by repeat business and enthusiastic recommendations. They're open Monday to Wednesday and Thursday, 8 AM - 5 PM, so planning ahead is advised (appointments recommended!), and they’re closed on weekends.
What Customers Love: Transparency, Trust & Top-Notch Service
The recurring themes in customer reviews highlight what truly sets Pages Automotive apart. It's not just about repairs; it’s about building trust and fostering positive relationships. Here's a breakdown of the key reasons customers rave about Pages Automotive:
- Honest and Transparent Pricing: Customers consistently praise Dave’s upfront written estimates. This eliminates the stress of unexpected bills and ensures complete clarity regarding costs before any work begins. This commitment to transparency is a refreshing change from the often-opaque experiences encountered elsewhere.
- Exceptional Communication: Amy, handling phone calls, is frequently mentioned for her pleasant demeanor and efficient service. Dave's responsiveness, even to last-minute requests, proves their dedication to accommodating customer needs.
- Skillful Mechanics & Quality Work: Beyond just passing a Warrant of Fitness (WOF), customers appreciate the meticulous attention to detail and proactive identification of issues. Mechanics pick up on subtle details like the recent handbrake issue, going the extra mile to ensure vehicle safety, and completing jobs "beyond expectations”.
- Personalised Service & Relationship Building: Many customers have been visiting Pages Automotive for years, demonstrating a strong sense of loyalty and trust. They’ve actively sought out Pages after negative experiences elsewhere, illustrating the value of a reliable mechanic you can depend on.
- Going the Extra Mile: Even when fully booked, Pages Automotive has been known to recommend alternative mechanics, showcasing their dedication to helping customers even when they can’t personally provide the service.
Facilities and Services: Convenient & Accessible
Pages Automotive aims to make the car servicing process as hassle-free as possible. Here's a look at what they offer:
| Feature | Description |
|---|---|
| Service Options | Onsite services readily available. |
| Accessibility | Wheelchair accessible entrance and dedicated parking. |
| Services Offered | Oil changes are a standard offering. |
| Amenities | Qualified mechanics available. |
| Planning | Appointment required, appointments highly recommended due to popularity. |
| Recycling | Responsible disposal of hazardous household materials. |
| Payment Options | Accepts Credit cards, Debit card, and NFC mobile payments. |
| Parking | Benefit from free street parking and on-site parking convenience. |
Phone: +64 3 548 3368 - Reach out to schedule an appointment or discuss your vehicle’s needs.
Real Customer Voices: Testimonials & Experiences
Don't just take our word for it – here’s a selection of genuine customer feedback:
“Thanks Dave and team, I've been taking my car to Dave's garage for a few years now for WOF and repairs after trying other places. It takes time to find a garage/mechanic you can trust and I can confidently say Dave and the team are decent mechanics/people. Highly recommend.” – [Customer Name withheld for privacy]
"Pages Automotive made this a very pain free experience! Friendly people, honest and delivered ahead of expected time frame. Will definitely be going back to them when I need work done." – [Customer Name withheld for privacy]
“These guys are awesome. I have been to them several times now and each time have managed to arrange a prompt convenient booking. At the time of booking Dave has provided a written estimate of costs, which is appreciated as it means there are no unpleasant surprises at completion of the job. Work has been done efficiently and when parts were required they were there promptly and the job completed beyond expectations." – [Customer Name withheld for privacy]
“Pages’ garage are the best. They always do a great job servicing my car and the folk who work there are super helpful and lovely.” – [Customer Name withheld for privacy]
These testimonials, combined with the exceptional rating, solidify Pages Automotive's standing as a top choice for automotive services in Nelson.