First Autoworks & RV 2022LTD: Caravan Fixes, Praise & a Few Concerns

Services offered by First Autoworks & RV 2022LTD

RV Caravan Repair 🛠️

Alde Control Panel Repair & Installation 🌡️

Toilet Replacement in Caravans 🚽

Window Repair (Urgent Service Available) 🪟

Steering Rack Leak Repair ⚙️

Hot Water System Repair (Gas) 💧

Pulley Noise Diagnosis & Repair 🔩

Vehicle Diagnostic Services 🔍

Part Sourcing 📦

Loan Car Provision 🚗

Pros	Cons
Friendly and helpful staff, particularly Nathan, Di, Callum, and the team.	Reported instances of overcharging for repairs that were not properly completed.
Excellent communication regarding the problem and repair process.	Allegations of lack of expertise leading to repeated issues and financial loss.
Provided a loan car, which was greatly appreciated.	Concerns about the quality of work performed by a specific mechanic (referred to as an 'English man').
Efficient diagnosis and repair of caravan issues (Alde Control Panel, hot water).	Customer felt 'screwed' and only wanted a refund due to lack of expertise.
Approachable and helpful team for caravan refits (toilet replacement).	Potential for inflated costs and unnecessary repairs.
Went out of their way to help with urgent repairs (window fixing).
Provided great service and a great job.
Staff called for approval before completing extra work, with clear explanations.
Excellent explanations when picking up the vehicle.
Went out of their way to source parts (radio repair).
Quick diagnosis and fixed issues with no problems.
Reliable and recommended service.
Ability to camp with power while waiting for parts.
Positive experience seeing local sites while waiting.

Pros

Cons

Friendly and helpful staff, particularly Nathan, Di, Callum, and the team.

Reported instances of overcharging for repairs that were not properly completed.

Excellent communication regarding the problem and repair process.

Allegations of lack of expertise leading to repeated issues and financial loss.

Provided a loan car, which was greatly appreciated.

Concerns about the quality of work performed by a specific mechanic (referred to as an 'English man').

Efficient diagnosis and repair of caravan issues (Alde Control Panel, hot water).

Customer felt 'screwed' and only wanted a refund due to lack of expertise.

Approachable and helpful team for caravan refits (toilet replacement).

Potential for inflated costs and unnecessary repairs.

Went out of their way to help with urgent repairs (window fixing).

Provided great service and a great job.

Staff called for approval before completing extra work, with clear explanations.

Excellent explanations when picking up the vehicle.

Went out of their way to source parts (radio repair).

Quick diagnosis and fixed issues with no problems.

Reliable and recommended service.

Ability to camp with power while waiting for parts.

Positive experience seeing local sites while waiting.

First Autoworks & RV 2022LTD: A Haven for Caravanners & Car Owners in Napier

First Autoworks & RV 2022LTD, located at 6 Taradale Road, Marewa, Napier 4110, New Zealand, has garnered a solid 4.8-star rating based on customer feedback. This suggests a generally positive experience for those seeking car repair and maintenance services, particularly for RV and caravan owners. Operating Monday through Friday, 8 AM to 5 PM, the shop offers a convenient schedule for Hawke’s Bay residents and visitors alike. They accept both credit and debit cards. The shop prides itself on accessibility, featuring both a wheelchair accessible entrance and parking lot, catering to a wide range of clientele. Phone: +64 6 835 1889.

Shining Testimonials: Exceptional Service & Caravan Expertise

The bulk of the reviews highlight First Autoworks & RV's strengths, primarily their expertise with caravans and RVs. Several customers praised the exceptional service received, detailing specific positive experiences:

Rapid Diagnosis & Repairs: Multiple testimonials describe quick and accurate diagnoses of complex issues, followed by efficient repairs. One customer lauded the shop for swiftly fixing a hot water problem on their gas caravan, restoring their ability to enjoy a hot shower.
Caravan Specific Services: The team's skill in tackling caravan-specific issues is a recurring theme. Repairing Alde Control Panels, replacing toilets, and general RV maintenance are all areas where First Autoworks & RV seems to excel. Callum and his team are frequently mentioned for their approachability and commitment to completing work on time and without fuss.
Going the Extra Mile: Customers appreciated the staff’s willingness to go above and beyond. One review recounted how the shop provided a loan car during a lengthy repair process, allowing the customer to explore the local area (Bayview and Puketapu via bicycle). Another instance saw the team proactively sourcing a solution for a malfunctioning radio.
Clear Communication & Transparency: Several reviewers noted the clear and detailed explanations provided regarding the problem and the repair process. Approving additional work and associated costs beforehand demonstrates a commitment to transparency and customer satisfaction. Nathan, in particular, received praise for his thorough and insightful updates.
Example Quotes:
- "Very grateful to have such support available in Napier, thanks for the great service!" - Di and Callum
- "What a great team and service. Callum and his team were very approachable and helpful."
- "They went out of their way to help us, gave excellent service along with a great job." - Reviewer regarding urgent window repair
- "Excellent service, truck is starting straight away. highly recommend." – Mike B

Addressing Concerns: A Few Rough Patches in the Road

While overwhelmingly positive, a small number of reviews express significant concerns. One reviewer recounted a negative experience, alleging a faulty repair and excessive charges. This is summarized below:

Repair Quality Dispute: A customer claimed their van's leak wasn’t fixed despite being charged over $400, with the shop allegedly replacing steering rack pipes unnecessarily. A subsequent inspection at another garage revealed the issue was resolved for significantly less.
Concerns Regarding Expertise: This reviewer questioned the shop’s level of expertise and strongly discouraged others from using their services, referencing a “lack of expertise.” They also directly requested a refund.

This isolated incident serves as a reminder that even reputable businesses can occasionally fall short. It's crucial to consider this feedback in conjunction with the numerous positive testimonials and to establish clear communication and understanding prior to any repairs.

Accessibility and Location in Napier’s Marewa

First Autoworks & RV 2022LTD enjoys a strategic location in Marewa, Napier, providing easy access for customers throughout the Hawke's Bay region. Beyond location, the shop’s commitment to accessibility is noteworthy:

Physical Accessibility: The facility boasts both a wheelchair-accessible entrance and a wheelchair-accessible parking lot, ensuring its services are available to individuals with mobility challenges.
Convenient Operating Hours: The Monday-Friday, 8 AM - 5 PM schedule caters to a standard work week, making it accessible for most customers.
Proximity & Towing Services: As one review mentioned, the shop’s location proved helpful when a customer broke down in Hastings and was towed to First Autoworks in Napier. This suggests they are equipped to handle emergency situations and offer towing coordination.

Frequently Asked Questions About First Autoworks & RV 2022LTD's Services

What types of vehicles does First Autoworks & RV 2022LTD service?

First Autoworks & RV 2022LTD specialises in car repair and maintenance, but also caters to RVs and caravans. They have experience with diagnosing and fixing issues in various vehicle types, including motorhomes and campervans. Customers have praised their work on Swift caravans and other recreational vehicles, demonstrating a broad skillset within the automotive and RV sectors. They are a reliable choice for both standard car repairs and more specialised RV maintenance.

What payment methods are accepted at First Autoworks & RV 2022LTD?

First Autoworks & RV 2022LTD accepts both credit and debit cards for payment. This provides customers with convenient options for settling their bills. While credit cards are accepted, it's always a good idea to confirm with the workshop directly if you have a specific payment preference to ensure a smooth transaction process. They strive to make the payment experience as easy as possible for their valued clients.

What are the opening hours for First Autoworks & RV 2022LTD in Napier?

First Autoworks & RV 2022LTD operates Monday to Friday from 8:00 AM to 5:00 PM. The workshop is closed on Saturdays and Sundays, providing a consistent schedule for customers seeking service. Planning your visit during their operational hours ensures you can access their expertise and support for your vehicle's needs. They value providing reliable service within a structured timeframe.

Does First Autoworks & RV 2022LTD offer loan cars or courtesy transport?

Yes, First Autoworks & RV 2022LTD demonstrates a commitment to customer service by offering loan cars when possible. This allows customers to maintain mobility while their vehicle is being repaired, minimising disruption to their daily routines. Previous customers have specifically mentioned receiving a loan car, highlighting the workshop's dedication to providing a positive and convenient experience for those requiring vehicle repairs or maintenance.

What kind of customer service can I expect from First Autoworks & RV 2022LTD?

Customers consistently praise First Autoworks & RV 2022LTD for its friendly and helpful staff. Nathan and his team are known for providing in-depth explanations of the problem and repair process, ensuring customers are well-informed. Many reviews highlight the approachable nature of Callum and his team, creating a welcoming environment. They are dedicated to excellent communication and customer satisfaction, making them a trusted choice for vehicle care.