Caltex

Caltex Upper Hutt: Fuel, Smiles & a Car Wash Catch?

Need a quick top-up and a sparkling clean? We're checking out Caltex Upper Hutt – is it all smiles, shiny cars, and good value, or is there a catch?

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Services offered by Caltex

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Pros icon Pros Cons icon Cons
Great staff and a great garage. Staff did not proactively offer Airpoints discount, resulting in a missed opportunity.
Fast and good service. Car wash sometimes leaves a messy finish with soapy, streaky marks, requiring a subsequent wash elsewhere.
The car wash is modern and 'no touch' with laser jet water cleaning – no scratchy brushes. Car wash did not wash or dry properly on one occasion.
Staff and members of the public were awesome when a car broke down in the car wash.
Accessible layout of petrol pumps and goods.
Happy staff who greet customers with a smile.
A nice petrol station overall.
Pleased with the service and layout during a visit in January 2021.
Convenient location for some residents – 'a stone's throw away'.

Caltex Upper Hutt: A 24/7 Hub of Convenience and Friendly Faces

Caltex, located at 749 Fergusson Drive in Elderslea, Upper Hutt, is a consistently popular gas station serving the community. Boasting a solid 4.2-star rating, it's clear customers appreciate the readily available fuel and the convenience of a 24/7 operation. With its prime location in Upper Hutt, it’s become a go-to spot for locals and those passing through.

Hours & Facilities: Everything You Need, Day or Night

This Caltex isn’t just a place to fill up. It’s a full-service station designed for ease and accessibility.

Feature Details
Opening Hours Open 24 Hours, 7 Days a Week - Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday. Always there when you need it.
Fuel Options Diesel gas available.
Car Wash Modern, "no-touch" laser jet water cleaning system. A real draw for many customers!
Additional Amenities ATM included for cash needs. Restrooms available. Propane exchange service.
Payment Options Debit cards & NFC mobile payments accepted. Unfortunately, credit cards are not currently accepted.
Accessibility Wheelchair accessible restrooms provide inclusivity.

The continuous opening hours are a massive benefit for travellers and those with unpredictable schedules. The availability of diesel and propane alongside the very popular car wash further increase its appeal as a one-stop shop.

Stellar Staff & A Welcoming Atmosphere

Numerous reviews highlight the genuinely friendly and helpful nature of the staff. Customers consistently praise the warm greetings and positive attitude they receive. This creates a noticeably pleasant and welcoming atmosphere. One regular noted, "If you want to see happy people who say hello with a smile you are at the right place…" This goes beyond the typical gas station experience, forging a sense of community and loyalty. It's this focus on customer service, more than just the petrol itself, that appears to set Caltex Upper Hutt apart.

"Great staff...great garage." - A recurring sentiment among customers.

However, a recent point of contention emerged regarding Airpoints discounts. One customer expressed frustration at missing out on a discount because staff didn't proactively ask if they were an Airpoints member, and subsequent attempts to add the discount after the transaction were unsuccessful. This highlights a potential training opportunity to ensure all customers are offered the chance to utilise available rewards programs.

The Car Wash: A Modern Marvel with Occasional Hiccups

The car wash is arguably Caltex Upper Hutt's biggest talking point. The modern, "no-touch" laser jet system is frequently praised for its efficiency and gentleness, eliminating the risks associated with traditional brush-based car washes.

"They have the best car wash in town -- modern and 'no-touch' laser jet water cleaning. No nasty scratchy brushes = great!"

Yet, the experience isn’t consistently flawless. Several reviews mentioned instances where the car wash failed to properly wash or dry the vehicle. This resulted in soapy streaks and required subsequent washes elsewhere. This feedback is crucial – while the technology is promising, improvements in the cleaning and drying process are clearly needed to consistently meet customer expectations. Addressing this issue would significantly elevate the car wash's reputation.

Community Support & Accessibility Successes

Beyond fuel and car washes, Caltex Upper Hutt shines as a supportive member of the community. A heartwarming instance involved a customer whose car broke down within the car wash area. The staff and other members of the public reportedly offered exceptional assistance, exemplifying the station’s dedication to helping those in need.

A 2021 review also highlighted the station’s accessibility, praising the ease of navigation and purchase of goods, reinforcing its commitment to inclusivity for all customers. The wheelchair-accessible restrooms further demonstrate this dedication. Caltex Upper Hutt isn’t just a place to refuel; it’s a place where customers feel valued and supported in any situation.

📞 Phone: +64 4 939 2512 📍 Address: Caltex 749 Fergusson Drive, Elderslea, Upper Hutt 5018, New Zealand

Frequently Asked Questions About Caltex Upper Hutt: Your Go-To Gas & Service Hub

What are the opening hours for Caltex in Upper Hutt?

Caltex Upper Hutt is incredibly convenient, offering 24-hour service every day of the week! That's right, Friday, Monday, Saturday, Sunday, Thursday, Tuesday, and Wednesday – it’s always open. Whether you need fuel late at night or an early morning top-up, Caltex has you covered. A truly reliable option for all your petrol needs in the Upper Hutt area.

Does Caltex Upper Hutt offer any additional services beyond petrol?

Absolutely! Caltex Upper Hutt provides a range of services to enhance your visit. You'll find a modern, 'no touch' laser jet car wash – known by many as the best in town – alongside diesel gas and propane exchange options. Plus, there's an ATM for your convenience. It's a one-stop shop for fuel and essential services, making it a popular choice for locals.

What payment methods are accepted at Caltex Upper Hutt?

Caltex Upper Hutt strives to make transactions easy. Debit cards are readily accepted, and NFC mobile payments are also supported for quick and contactless transactions. While credit cards are not currently accepted, the convenience of other payment options ensures a smooth and hassle-free experience for all customers visiting the station.

I heard the car wash at Caltex Upper Hutt has had some issues. Is this still the case?

While Caltex Upper Hutt’s car wash is generally praised for its modern, 'no touch' technology, some customers have reported occasional streaky marks. Management is aware of these concerns and actively working to address and resolve any issues to ensure a consistently high-quality car wash experience. They appreciate customer feedback and are committed to improvement.

What do customers say about the staff and overall experience at Caltex Upper Hutt?

Customers consistently highlight the friendly and welcoming staff at Caltex Upper Hutt. Many describe the team as 'great' and appreciate their cheerful greetings. Regulars often praise the convenient layout of the petrol pumps and the overall accessibility of the station. It's a place where you'll not only get fuel but also a positive and pleasant customer service experience.