bp Upper Hutt: Fuel, Coffee & Car Wash – A Mixed Kiwi Experience

Pros	Cons
Coffee is consistently great.	Experiences with rude and unprofessional staff, including hand gestures.
Convenient fueling app allows for pre-ordering and in-car payment.	Arrogant and unhelpful staff members have been reported.
A favourite fueling station for many.	Inconsistent coffee quality; ice mocha tasted different and lacked cream, with unexpected extra charges.
Good coffee available.	Some staff members need customer service training and should be mindful of their comments.
Well-run operation with free air and a vacuum.	Staff member made a customer feel belittled by demanding 'please'.
Wide selection of food available.	Long wait times for coffee orders.
Maintained good customer service.

Pros

Cons

Coffee is consistently great.

Experiences with rude and unprofessional staff, including hand gestures.

Convenient fueling app allows for pre-ordering and in-car payment.

Arrogant and unhelpful staff members have been reported.

A favourite fueling station for many.

Inconsistent coffee quality; ice mocha tasted different and lacked cream, with unexpected extra charges.

Good coffee available.

Some staff members need customer service training and should be mindful of their comments.

Well-run operation with free air and a vacuum.

Staff member made a customer feel belittled by demanding 'please'.

Wide selection of food available.

Long wait times for coffee orders.

Maintained good customer service.

BP Upper Hutt: Fuel, Coffee & Car Wash – A Mixed Kiwi Experience

BP on Fergusson Drive in Upper Hutt Central is a consistently accessible 24/7 stop for Upper Hutt locals and passing travellers. Located at 963/967 Fergusson Drive, Upper Hutt 5018, this branch offers a comprehensive suite of services including fuel (diesel available), a convenient car wash, and a selection of amenities designed to cater to a wide range of needs. You can reach them at +64 4 527 1550. Its popularity is clear – many consider it their favourite fueling station, valuing the ease of use of the BP Connect fueling app, which allows for pre-ordering coffee and payment directly from your car. However, recent customer experiences paint a more complex picture, highlighting inconsistencies in service quality alongside the positives. With free parking lot and free street parking, this location aims to provide a seamless pitstop experience.

The Good Stuff: Coffee, Convenience & Car Care

Let’s start with what BP Upper Hutt gets right. The coffee consistently receives top marks, frequently lauded as “great” and a highlight of the stop. The BP Connect app is a significant draw for many – the ability to order ahead and pay while fueling is a huge time-saver.

Here's a breakdown of the positive aspects:

Excellent Coffee: Regular praise for the quality and flavor.
BP Connect App: Streamlined fuel and coffee ordering process.
Comprehensive Services: Diesel gas, full service gas, propane exchange, car wash facilities.
Amenities: ATM availability is always a bonus, as well as the convenient restroom options (including wheelchair accessible and gender-neutral).
24/7 Accessibility: Open around the clock, providing crucial access for those on long journeys.
Free Parking: Readily available parking both in a dedicated lot and on the street.
Vacuum & Air: A well-run operation offering free air and a vacuum is a huge benefit.

"It's a favourite fueling station of mine. Not only for the car but the happy tank, too 😅 I enjoy the convenience of the fueling app. Order coffee before the visit and pay from your car when filling up." - A regular customer

Concerning Customer Service Encounters

Unfortunately, the positive experience isn’t universally shared. Numerous reviews highlight concerning interactions with staff, significantly impacting the overall perception of the station. While some employees are noted for their helpfulness, a recurring theme involves rude or unprofessional behaviour, particularly from those behind the counter.

Here’s a summary of the key issues:

Rudeness & Lack of Assistance: One customer recounted a particularly disheartening experience seeking help with the car wash, where a staff member (Ethan) was described as rude and unhelpful.
Arrogant Attitudes: Several customers have voiced concerns about the attitude of staff, with one describing a staff member as “arrogant.”
Uncomfortable Interactions: Another incident involved a staff member making inappropriate comments, creating an uncomfortable and accusatory atmosphere. A similar experience was previously described by a customer’s mother, who felt belittled.
Inconsistent Quality "bought 1 XL flat white and 1 ice mocha almost the last couples day in the past always happy with the ordered but not today, that is the reason I gave one star, ice mocha is different taste not mocha more like ice late and ask the staff why no cream on top and she asked me to pay more 🫤."

This feedback suggests a potential need for improved staff training, particularly in customer service skills and conflict resolution.

Balancing Act: Value, Location & Improvements Needed

BP Upper Hutt offers a comfortable balance of essential services and convenience in a well-placed location in Upper Hutt Central. The consistently good quality coffee and the easy-to-use BP Connect app are major assets. The availability of a car wash, air, and vacuum further elevates the station's appeal. However, the recurring reports of poor customer service are a significant concern that needs addressing. Until these issues are rectified, the overall experience remains inconsistent, preventing this location from consistently achieving the 4 or 5-star rating it has the potential for. Focusing on staff training and reinforcing a culture of customer-centric service would greatly improve the experience for everyone visiting this well-equipped BP station.

Frequently Asked Questions About Your Experience at the BP Gas Station in Upper Hutt

What are the opening hours like at the BP on Fergusson Drive in Upper Hutt?

The BP gas station at 963/967 Fergusson Drive operates 24 hours a day, seven days a week. This means it's a convenient option for fueling up and grabbing a coffee any time, day or night. Customers appreciate the consistent availability, making it a reliable stop regardless of their schedule. It's a great option for those needing fuel at odd hours.

Does the BP offer more than just fuel, and what facilities are available?

Absolutely! This BP location provides a range of services and facilities. You'll find a car wash, diesel gas, and full-service gas options. It also boasts amenities like an ATM and gender-neutral restrooms. Payment options include debit cards and NFC mobile payments. Plus, there's free parking available, both in a lot and on the street, making it easy to access.

I've heard mixed reviews about the customer service. What's the general experience like?

Customer service experiences at this BP have been varied. While many customers consistently praise the quality of the coffee and the overall operation, some have reported negative interactions with staff. There have been concerns raised about rudeness and unprofessional behaviour from certain employees. Management is likely aware of these concerns and working to improve the customer experience.

I use the BP Connect app. Does it work at this location, and what are the benefits?

Yes, the BP Connect app is fully functional at this location! It offers a significant convenience – you can order your coffee ahead of time and pay directly from your car while you're fueling up. Many customers find this a time-saving and enjoyable feature, streamlining their visit and ensuring their favourite beverage is ready when they arrive.

I ordered an ice mocha and it tasted different. What's the deal with the coffee quality sometimes?

Some customers have noted inconsistencies in the coffee quality, particularly with specialty drinks like the ice mocha. There have been reports of altered tastes and missing ingredients, like cream. While the coffee is generally well-regarded, it seems there can be occasional variations in preparation. Staff are usually happy to address any concerns, though some interactions have been reported as less than ideal.