Pros 
Cons Z - 11th Ave - Service Station: A 24/7 Hub of Convenience and Mixed Experiences
Z - 11th Ave - Service Station, nestled at the corner of Eleventh Avenue and Cameron Road in Tauranga (address: Cnr Eleventh Avenue, Z - 11th Ave - Service Station Cameron Road, and, Tauranga 3110, New Zealand), stands as a beacon of accessibility, operating a full 24 hours a day, 7 days a week. With a solid 4.2-star rating, it’s clearly catering to a significant portion of the Tauranga community. Phone: +64 7 578 8545. The station offers a reliable supply of diesel gas and propane exchange along with a popular car wash service, making it a go-to for quick refuels, a sparkling clean vehicle, and convenient shopping. It’s known for being a "lifesaver" for those running low on fuel, a testament to its convenient location and constant availability. It considers 'Onsite Services' that makes it very helpful to the consumers.
Fueling Up & Freshening Up: What Z - 11th Ave Offers
Z– 11th Ave - Service Station isn’t just about gas; it aims to be a one-stop shop for travellers and locals alike. Here’s a breakdown of its key services and amenities:
- Fuel Choices: Diesel gas is readily available, acknowledging the diverse needs of customers.
- Car Wash Service: A major drawcard, the car wash offers a quick and inexpensive option for cleaning your vehicle. However, as some reviews highlight (see the "Cautionary Car Wash Tales" section below), proceed with caution.
- Propane Exchange: A handy service for those requiring propane refills.
- Convenience Store: Stocking a variety of everyday essentials and snacks. Expect typical convenience store pricing - items are reported as being relatively expensive.
- Coffee Station: Special mention for Shivani who consistently receives praise for her great coffee – a vital pick-me-up for many!
- Accessibility Features: The station shines in its commitment to inclusivity, boasting:
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Payment Options: Staying modern, Z - 11th Ave accepts NFC mobile payments, providing a seamless transaction experience.
Customer Voices: Praise, Points, & Paint Scratches
The reviews for Z - 11th Ave - Service Station paint a picture of a business with both exceptional strengths and areas for improvement. Here’s a summarised view of customer experiences:
| Sentiment | Example Feedback |
|---|---|
| Overwhelmingly Positive - Staff | "Only Awesome people work at Z Service Station. The young lady that is working today is Beyond Awesome. She’s Amazing. Well done Z for employing Beyond Great people." - Hamish Dorrington |
| Positive - Service & Location | “Good station which is well located open 24 hours and they allow you into the shop later at night.” |
| Positive - Kindness & Going the Extra Mile | "Hubby decided to have his car wash...this lady cashier walk all the way to our vehicle knock on the window & inform us that headlight has been left on...a little gesture means a lot…thank u so much" |
| Mixed - Payment Issues | "Wanted to pay using our points ... Very unhelpful staff member with an attitude finally said that after 6 pm is pre pay only and we better go elsewhere…" |
| Negative - Car Wash Damage | "Very cheap car wash. It damaged my cars paint. The cakening machine scratches your car. Do not go to this place. Rubbish." |
| Positive - Past Assistance | "Was once allowed to use their phone to make an urgent call and that was great appreciated." |
It’s clear that the staff, particularly the coffee maker Shivani and the helpful cashier, are a major highlight for many customers. However, the points system and signage relating to after-hours payment need attention.
Cautionary Car Wash Tales & Areas for Refinement
While the car wash is touted as a cheap and convenient option, several concerning reviews highlight potential damage to vehicles. The primary complaint revolves around the "cakening machine," which some customers allege scratches paint during the wash cycle. Proceed with caution if utilising this service.
Beyond the car wash concerns, consistent feedback suggests room for improvement in:
- Signage: Better signage regarding after-hours payment policy is crucial to avoid customer frustration and a negative experience.
- Staff Training: Increased focus on customer service skills, particularly regarding the explanation of policies, could significantly improve interactions. A more positive and helpful attitude, as highlighted by Hamish Dorrington’s comments, should be a priority. The inconsistency in staff helpfulness is a recurring theme.
- Car Wash Maintenance: A thorough review and potential upgrade or modification of the car washing equipment are essential to prevent paint damage and ensure customer satisfaction. This would align with the overall quality being offered by Z service station.