Z - Huatoki (Z Courtenay Street) Service Station

Z - Huatoki (Z Courtenay Street) Service Station: Fuel, Coffee & Car Wash Tales from New Plymouth

Hitting the road near New Plymouth? It's time to weigh in on Z - Huatoki. Fuel up, grab a brew, and check out real reviews of its car wash – is it worth the splash?

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Services offered by Z - Huatoki (Z Courtenay Street) Service Station

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Pros icon Pros Cons icon Cons
Friendly and helpful staff Overseas credit cards cannot be used for electricity purchases
Great free hot chocolate Car wash damaged a customer's rear window, and the claim was denied
Amazing barista (Jess) who remembers customers and provides excellent service Car wash machines are potentially damaging to vehicles with protruding features (e.g., rear mirrors)
Excellent coffee - considered some of the best in New Plymouth Inconsistent customer service - one night shift worker was reported as rude and unwelcoming to unfamiliar customers
Night shift worker (Leigh) went above and beyond to assist a stranded family member Lack of a F'real Thick Shake machine
Accepts overseas credit cards for petrol and pies

Fueling Up & Friendly Faces: The Z - Huatoki Experience

Z - Huatoki (Z Courtenay Street) Service Station, nestled on the corner of Courtenay St and Liardet Street in New Plymouth Central, New Plymouth, NZ, is more than just a pit stop. Backed by a respectable 4.1-star rating and boasting 24/7 operation, this gas station provides a convenient and often delightful experience for locals and travellers alike. The dedicated team is easily reached at +64 6 758 1466. Beyond the essential diesel gas and propane exchange, Z - Huatoki shines with its dedication to customer service, as evidenced by the overwhelmingly positive reviews praising the staff's friendliness and helpfulness. As one customer put it, it’s a place where you “Love going in here just for a coffee." Accessibility is clearly a priority too, with both wheelchair accessible entrances and restrooms readily available. Let’s dive deeper into what makes Z - Huatoki stand out.

Coffee Culture & Exceptional Service: Jess the Barista

It’s clear that the coffee served at Z - Huatoki is a major drawcard. Numerous customers rave about the talent of one particular barista, Jess. Her consistent friendly demeanor, remembering repeat customers’ names after years, and the evident care she puts into each coffee have earned her a legion of devoted fans. Here’s a glimpse of what people are saying:

It’s not just about the coffee itself, but the welcoming atmosphere Jess creates. Several reviewers highlight that she "brings the energy of the place up" and is an "asset to Z." A few even wish the station had a "f'real Thick Shake machine" to expand on the beverage offerings, showing just how well-regarded the current coffee is! The Z app also provides a nice perk: free hot chocolate – a welcomed treat for many.

Car Wash Caution & Handling Claims

While praised for its convenience and offerings like the car wash, Z - Huatoki’s car wash service has sparked a significant amount of concern from one customer. They report their rear window being broken during a car wash and a subsequent claim being denied. This highlights a serious issue regarding potential damage to vehicles and the station's handling of such incidents.

Important Warning: The customer strongly advises against using the car wash if you have a vehicle with protruding features like a rear back mirror or anything that can't be folded in. "If you have a van with a rear back mirror or anything the sticks out of the car and can't be folded in, I would suggest you not wash your car there." This is valuable information for anyone considering using this particular facility.

It's vital to note the concern regarding the repair process, not just the damage itself. This situation warrants careful consideration and perhaps further investigation into the car wash equipment maintenance and claim resolution process at Z - Huatoki.

Mixed Experiences: Consistency & Night Shift Concerns

Beyond the glowing praise for Jess and the cautionary car wash tale, some customers have reported inconsistent experiences, particularly during the night shift. While Leigh received exceptional praise for going “above and beyond” to assist a stranded family member, earning a would-be 5-star (or higher!) rating, another customer had a negative interaction with a night shift worker described as “rude, quiet, not greeting customers. only being friendly to people he knows." This highlights the potential for variable customer service based on the individual working.

"Thanks so much to the night shift worker leigh, he went above and beyond to help a family member that was stranded. These are the kind of workers that need the praise small acts of kindness is whats remembered if I could give more then 5 stars I would."

It suggests that while Z - Huatoki generally strives for friendly service, maintaining consistent quality across all shifts remains a challenge. Interestingly, a customer also mentioned difficulties using overseas credit cards for petrol purchase while being able to make pies purchases – a potentially frustrating experience for international visitors.

Frequently Asked Questions About Z - Huatoki (Z Courtenay Street) Service Station

What are the opening hours for Z - Huatoki (Z Courtenay Street) Service Station?

Z - Huatoki (Z Courtenay Street) Service Station boasts incredibly convenient hours! It's open 24 hours every day – Friday, Monday, Saturday, Sunday, Thursday, Tuesday, and Wednesday. You can always rely on them for fuel and essentials, no matter the time of day or night. A real asset to the New Plymouth community, especially for those long drives or late-night needs. It's a great service to have available.

Does Z - Huatoki (Z Courtenay Street) Service Station offer car washing facilities, and are they reliable?

Yes, Z - Huatoki (Z Courtenay Street) Service Station does have a car wash. However, it's important to be aware of potential issues. Some customers have reported damage to vehicles, particularly vans with protruding mirrors, during the car wash process. It's advisable to exercise caution and ensure any external features are folded in before using the car wash to avoid any unfortunate incidents. Claims for damages have reportedly been denied in the past.

What payment methods are accepted at Z - Huatoki (Z Courtenay Street) Service Station?

Z - Huatoki (Z Courtenay Street) Service Station offers a range of convenient payment options. They readily accept debit cards for your purchases. Furthermore, they support NFC mobile payments, allowing you to tap and pay with your smartphone or other compatible devices. Unfortunately, overseas credit cards are not accepted for electricity purchases, so keep that in mind if you're planning to charge your electric vehicle.

I've heard great things about the coffee at Z - Huatoki (Z Courtenay Street) Service Station – is it true?

Absolutely! Many customers rave about the coffee at Z - Huatoki (Z Courtenay Street) Service Station, particularly praising a barista named Jess. She's known for her friendly service, remembering regulars, and creating a welcoming atmosphere. Several coffee enthusiasts have described her as an exceptional barista, even going so far as to call her one of the best in New Plymouth. It's a popular spot for a quality coffee and a cheerful start to the day.

What other facilities and offerings can I expect at Z - Huatoki (Z Courtenay Street) Service Station?

Beyond fuel and coffee, Z - Huatoki (Z Courtenay Street) Service Station provides a variety of facilities and offerings. You'll find a convenience store stocked with essentials, restrooms for your convenience, and diesel gas available. They also offer propane exchange services. Accessibility is a priority, with both a wheelchair accessible entrance and restroom available. It’s a well-equipped station catering to a wide range of needs for travellers and locals alike.