bp New Plymouth: Coffee, Car Washes & Price Gripes

Services offered by bp

Petrol (best in NZ, methanol-free ⛽)

Coffee (delicious, XL size available ☕)

Muffin & Pie Deals (e.g., coffee + muffin + classic pie offer 🥧)

Car Wash 🚗

Cafe 🥐

Dump Station 🚽

Clean Water Station 💧

Morning Coffee & Snack Refills ☀️

Range of Food & Drink 🥤

Car-Related Items 🛠️

Pros	Cons
Staff are consistently praised for being the best, polite, and helpful, particularly between 12 pm and 6 am.	Significant price increases, particularly just before Christmas, are a recurring complaint.
The coffee is described as delicious, with the XL cup size being a perfect deal.	Customers feel the price increases are excessive given BP's substantial yearly profits.
The coffee stays hot for a long time.	There was an instance of poor service where staff refused to honour a valid offer (coffee+muffin+pie) despite visible stock.
BP is considered to have the best petrol in NZ, free from methanol and safe for cars.	Some customers are disappointed by the perceived lack of consideration for consumers amidst rising profits.
The gas station offers a convenient location in town with a good range of food, drinks, and car-related items.
A car wash is available, saving time.
The gas station has a dump station and clean water station.
A cafe is located inside the gas station.
Customers appreciate the small coffee+muffin+classic pie offer (when available).

Pros

Cons

Staff are consistently praised for being the best, polite, and helpful, particularly between 12 pm and 6 am.

Significant price increases, particularly just before Christmas, are a recurring complaint.

The coffee is described as delicious, with the XL cup size being a perfect deal.

Customers feel the price increases are excessive given BP's substantial yearly profits.

The coffee stays hot for a long time.

There was an instance of poor service where staff refused to honour a valid offer (coffee+muffin+pie) despite visible stock.

BP is considered to have the best petrol in NZ, free from methanol and safe for cars.

Some customers are disappointed by the perceived lack of consideration for consumers amidst rising profits.

The gas station offers a convenient location in town with a good range of food, drinks, and car-related items.

A car wash is available, saving time.

The gas station has a dump station and clean water station.

A cafe is located inside the gas station.

Customers appreciate the small coffee+muffin+classic pie offer (when available).

Fueling Up & Feeling Good: The BP New Plymouth Experience

BP in New Plymouth Central consistently earns a solid 4.2-star rating, and for good reason. Located at 71 Powderham Street, New Plymouth 4310, this isn’t just your average gas station – it's a convenient one-stop shop for drivers and locals alike, offering fuel, car care, a cafe, and essential amenities. Open daily from 5:30 AM to 10:00 PM, its central location and extended hours make it a reliable choice for those on the go. Boasting both free parking and free street parking, access is simple for everyone.

Coffee, Car Washes & Convenient Extras: What BP Offers

Beyond simply supplying petrol (including diesel), BP New Plymouth sets itself apart with a range of facilities and offerings appealing to a variety of needs. Here's a breakdown:

Car Care: A dedicated car wash offers a quick and efficient way to keep your vehicle looking its best.
Fuel Options: Customers appreciate BP’s reputation for high-quality fuel, often highlighted for being methanol-free, contributing to engine safety and performance – a key differentiator in the New Zealand market.
Cafe Delights: A significant draw for many is the on-site cafe, praised for its delicious coffee which stays hot right to the end. The XL cup size is particularly popular, considered great value.
Practical Amenities:
- Wheelchair accessible restrooms ensure inclusivity.
- Restrooms are available for public use.
- Debit card and NFC mobile payments are accepted, offering payment flexibility.
Other Services: Propane exchange is also available for those with relevant needs.
For the RV Crowd: A notable feature is the presence of a dump station and clean water station, a boon for travellers and those with recreational vehicles.

The Price Point Debate: A Holiday Concern

While many praise the convenience and quality of BP’s offerings, a recurring theme in customer feedback revolves around fuel price increases, particularly around holiday periods. Several reviewers have pointed out a pattern of price hikes just before Christmas, attributing it to factors like rising oil prices—a sentiment readily acknowledged, albeit met with some frustration.

"So disappointed BP, huge price increase just before Xmas, seems it happens every year and all holidays, yeah yeah their will be some reason like oil went up. With all the billions in profits each year, that you increase on each year, how about just giving the consumer a break for once.”

This raises a valid question: at what point do relentless profit increases, benefiting shareholders, risk alienating consumers? The concern feels particularly acute given the perception of substantial overall company profits.

Shining Staff & Service Hiccups: A Mixed Bag

Despite the price concerns, the overwhelming majority of reviewers consistently highlight the exceptional quality of the staff. Specifically, praise is directed towards the team working between 12 pm and 6 am, described as “very polite and helpful". This positive interaction is often cited as a key reason why the location is seen as a “local place to morning coffee, refill and a snack”.

However, there have been instances of service issues. Recently, a customer attempting to utilise a coffee, muffin, and pie offer was reportedly denied due to a claimed lack of stock, despite the items appearing readily available. This led to a feeling of disappointment regarding customer service.

"Went for the small coffee+muffin+classic pie offer on 20/01/23 at 11:14am. Offer was valid till 31st January. Staff refused to provide us that saying there was no stock - but we could clearly see classic pies and muffin available in the hot cupboard and they were serving coffee as-well. Didn’t want to confront them but definitely we didn’t receive a good service."

This illustrates a need for consistent stock management and robust communication regarding promotions to ensure a positive customer experience. Phone: +64 6 758 4171.

Frequently Asked Questions About the BP Gas Station in New Plymouth Central

What are the typical operating hours for the BP gas station on Powderham Street?

The BP gas station in New Plymouth Central maintains consistent hours, operating from 5:30 AM to 10:00 PM every day of the week – Monday through Sunday. This ensures convenient access for travellers and locals alike, regardless of the day. It's a reliable stop for fuel and refreshments throughout the week.

Does the BP offer more than just petrol; what other services and facilities are available?

Absolutely! BP provides a comprehensive range of services. You'll find a car wash for vehicle maintenance, a cafe serving delicious coffee and food options, including a popular XL cup size, and a dump station and clean water station for those with RVs or campervans. It’s a one-stop shop for your needs.

I've heard about price increases; what's the current situation regarding fuel costs at BP?

Recent customer feedback indicates price increases, particularly around holiday periods. BP, like other fuel retailers, adjusts prices based on factors like global oil prices. While the company acknowledges this, customers have expressed a desire for more consumer-friendly pricing, especially considering reported annual profits.

What payment methods are accepted at the BP gas station in New Plymouth?

BP prioritises customer convenience with a variety of payment options. They readily accept debit cards for easy transactions. Furthermore, BP embraces modern payment technology, offering NFC mobile payments for a quick and seamless experience. Cash is also accepted, ensuring accessibility for all.

I've read about excellent staff; what's the general customer experience like regarding service?

Many customers consistently praise the staff at the BP, particularly those working between 12:00 PM and 6:00 PM, highlighting their politeness and helpfulness. The coffee is also a major draw, known for staying hot and offering great value, especially with promotional deals. However, some have reported occasional issues with promotional offers and stock availability.