Pros 
Cons Sparkling Clean, But Is the Service Cloudy? – BP Greenmeadows Car Wash Review
BP Greenmeadows, located at 22 Gloucester Street, Napier, consistently draws a 4.1-star rating. What's capturing customers’ attention? It's a mixed bag, largely centered around the car wash and the overall customer experience. The facility boasts a convenient location and impressive opening hours – 7 AM to 11 PM every day, making it accessible for early risers and late-night travellers. Beyond just fuel, it offers a car wash, diesel gas, full-service gas, propane exchange, and even a gender-neutral restroom, catering to a diverse range of needs. They also accept debit cards and NFC mobile payments. While these features are certainly attractive, recent feedback suggests a disconnect between the offered amenities and the practical reality of the service.
The Car Wash: A Hit and Miss Experience
Many customers initially praise the car wash experience itself. Several reviewers highlight genuine smiles and helpful staff demonstrating the car wash equipment effectively. "I was impressed with the way they made sure I knew how to work it," one customer noted. However, this positive start is often followed by disappointment. A recurring complaint revolves around the prepayment-only policy. Customers express frustration with the inability to “fill up your car,” instead being forced to guess the amount. It's a sentiment echoed by multiple patrons, particularly compared to the automated Z station just down the road which gives customers the option of choosing, "Fill” from the bowser. The seemingly inflexible adherence to company policy, even when customers offer ID and payment upfront, leaves a distinctly negative impression. As one review bluntly states, "Won't be back the self service has now gone cashless."
A Tale of Two Counter Experiences: Smiles vs. Cold Shoulders
The customer service aspect is the most divisive element of reviews regarding BP Greenmeadows. While some frequenters consistently receive "good service" and appreciate the feeling of quickly filling up, a significant number recount negative interactions. Negative experiences include rude staff, a lack of friendliness, and a generally "cold reception." One review specifically calls out an employee, “Sarah,” describing a particularly unsettling encounter regarding the car wash hours involving accusatory language and the startling dismissal of "don't come back here." This starkly contrasts with the "warm and friendly atmosphere" often reported at the nearby Z stations.
Here's a breakdown of the contrasting experiences:
| Experience Type | Description |
|---|---|
| Positive: | Friendly counter staff, prompt service, clean forecourt and store. Long blacks for $4. |
| Negative: | Rude and unfriendly staff, "cold reception," dismissive behavior, feeling unwelcome. |
The reward system, seemingly geared towards fleet operators and cabbies, is deemed “of dubious value” for the average customer, further adding to the perception of a less-than-ideal experience.
Prepay Policy & Price Point – Are They Worth It?
Aside from the individual service issues, there appears to be a rising sentiment against the prepayment-only policy. Many customers view it as a frustrating bureaucratic hurdle, a “passive policing” measure that inconveniences everyone. As one reviewer succinctly puts it, “instead of penalising the actions of a few, it’s so much easier to inconvenience everyone.” Furthermore, the price of fuel at BP Greenmeadows consistently gets flagged as “expensive compared to other outlets,” potentially outweighing any perceived convenience of its services, and ultimately prompting customers to seek alternatives. The location’s phone number is +64 6 844 7900, should you wish to contact them directly.