Washworld Greenhithe: A Mixed Bag of Suds and Disappointment
Washworld Greenhithe, located on Albany Highway in Greenhithe, Auckland, currently holds a rating of 3.8 out of 5. Open 24/7, its always-available nature is undeniably convenient. However, recent customer feedback paints a concerning picture of declining quality and value. While the location boasts all-weather appeal and some positive aspects like strong water pressure, several issues are consistently raised, suggesting the once-loved car wash is in need of some serious attention. The facility accepts Debit cards and NFC mobile payments, but currently, Credit cards are not an option. This review delves into the details, examining the good, the bad, and the downright frustrating experiences customers are encountering.
The Price is Wrong: Time and Value Concerns
The core of much of the criticism revolves around the cost and duration of the wash cycles. A dramatic shift has occurred, shortening the wash time significantly. Previously offering a two-minute cycle for $2, Washworld Greenhithe now provides just 1 minute and 40 seconds per coin. This reduction isn't offset by the pricing; customers complain of feeling unfairly taxed.
Here's a breakdown of the value issue, according to customer reports:
- Shrinking Wash Time: 1 minute 40 seconds for $2 – a noticeable decrease from the previous 2-minute offering.
- Time-Consuming Options: Selecting options (soap, rinse, wax, etc.) eats into the precious wash time (around 5 seconds per selection).
- Comparatively Expensive: Other Washworld locations and similar car washes often offer 2 minutes for $2, making Greenhithe’s option less competitive.
- Interior Service Costs: One customer spent $25 just washing and vacuuming with a companion. Comparatively, using a petrol station's automated wash for a similar result can be considerably cheaper and potentially better quality.
- Lack of Pause Feature: The inability to pause the wash cycle adds to the frustration when transitioning between settings, further reducing effective washing time.
- Coin Handling: Customers report being charged $11 for $10 worth of coins, a hidden price increase.
"Worst wash world I've been too. $2 for 1min40secs, 20-30seconds of this is the machine changing between the different settings. Most of the accessories machines don’t work and just take your money." – A recent Customer
Maintenance Mayhem: Faulty Equipment & Neglect
Beyond the pricing issues, several recurring complaints describe a lack of proper maintenance and malfunctioning equipment. This contributes to a feeling of decline and disappointment among regulars.
- Vacuum Troubles: Vacuum 4 is consistently reported as not working, and one customer claims it "swallowed" their $2 coin with no refund provided. While Vacuum 2 did function, the ongoing issues with the other vacuum are a persistent problem.
- Hose Arm Problems: Some bays suffer from hose arms that seize up and refuse to swivel, limiting the wash area.
- Broken Accessories: Tire and engine cleaner dispensers are frequently failing. Brushes are missing bristles, leaving cars inadequately cleaned.
- Disabled Options: Tape covering control panels obscures unavailable options, implying broken or disabled features. This creates a frustrating user experience.
- Revamp Needed: Customers describe the facility needing a "spruce up" and a "revamp." The general consensus is that the current state is below the standard expected from a car wash service.
A Sprinkle of Positives and Practical Advice
Despite the widespread criticism, some customers still find enjoyment and value in Washworld Greenhithe, particularly for its convenience and the opportunity for a fun, family experience.
- Convenience: The 24/7 operation is a significant draw for those needing a late-night or early morning wash.
- Water Pressure: The strong water pressure is a consistent positive point mentioned in reviews.
- Family Fun: One reviewer notes that “it is the convenience of having everything you need in one place” and that "Kids can enjoy the thrills of drenching their parents".
- Recommendation: Considering recent concerns, if you're looking for a car wash in the area, Wairau Washworld is suggested as a superior alternative with more reliable equipment and efficient service.
- Coin Strategy: If you do decide to use Washworld Greenhithe, be mindful of the coin charge discrepancy - be prepared to pay slightly more than the face value of the coins used.