Pros 
Cons WashDepot Auckland: Spotty Service, Broken Machines, & Costly Washes
WashDepot, located at 251 Lincoln Road, Henderson, Auckland 0610, New Zealand, stands as a 24/7 car wash option for Auckland residents. While a convenient choice due to its always-open hours, a significant number of recent reviews paint a picture of inconsistency and operational issues. With a rating of 4.000000, it's clear some customers have had positive experiences, however a growing consensus suggests a notable decline in service quality. The facility serves the Henderson borough within Auckland and accepts debit card and NFC mobile payments, though frustratingly, credit cards aren’t an option. Phone: +64 210 273 3035.
Recurring Concerns: Broken Machines & Value for Money
A disheartening pattern emerges from customer feedback regarding the functionality of WashDepot's machines. Multiple reviewers have reported significant problems, including:
- Coin Machine Malfunctions: Several have cited coin machines being out of order or swallowing coins without dispensing wash time. One user encountered a coin changer taped off and non-operational.
- Vacuum Issues: Two vacuum machines were reportedly not working, resulting in lost tokens and frustration. Others stated further vacuums weren’t functioning correctly.
- Inconsistent Washing Services: Numerous users expressed disappointment with the quality of the washes, particularly when opting for higher priced options.
- The $16 "Manager Special" was deemed not worth the price, leaving cars visibly unclean.
- One customer paid $32 for two premium washes, only to receive an incomplete service, lacking the promised underbody spray.
- A lack of pressure washing and a weak rinse followed a $10 wash.
- Lack of Communication & Refunds: The absence of a functioning contact number, whether phone or responding to texts, further exacerbates these issues, making it difficult to seek refunds or resolve problems. The business’ non-responsiveness is a consistent complaint. The refusal of a receipt after a $16 payment, which may be a legal requirement, has also been noted.
| Wash Type | Reported Issue | Price |
|---|---|---|
| Manager Special | Unsatisfactory Clean | $16 |
| Premium Wash | Missed Underbody/Double Payment | $16 - $32 |
| $10 Wash | Low Pressure/Lack of Rinse | $10 |
Facility Condition & Overall Impression
Beyond the machine issues, several reviewers highlighted the general condition of the car wash. Descriptive terms like “run down”, “shabby”, and “rubbish everywhere” suggest a need for an upgrade and increased attention to cleanliness.
“Hit and miss car wash...it's like luck of the draw with something working.”
This quote aptly summarises the current experience many customers are facing. The outdated appearance compounded by operational failures creates a less than ideal car washing environment. The DIY car wash areas facing Woolworths are also reportedly out of service.
A Final Verdict: Proceed with Caution
WashDepot’s 24/7 availability is undoubtedly a draw for Auckland drivers seeking a quick and convenient car wash. However, the significant number of complaints regarding broken machinery, inconsistent washing quality, and the lack of customer service make it advisable to approach with caution. While a $2 coin wash is acknowledged as an option for those who know how, the overall experience, based on current reviews, is often more expensive and frustrating than it's worth. Potential customers should be prepared for the possibility of encountering issues and factor in the difficulty of seeking redress when problems arise. Check for operational status before visiting, and strongly consider alternative car wash options in the Auckland area.