Pros 
Cons CleanCo Truck Wash Auckland: Sparkling Trucks, Mixed Feedback from Kiwis
CleanCo Truck Wash Auckland, located at 331 Neilson Street, Onehunga, Auckland 1061, has become a notable fixture for truckies, car owners, and motorhome enthusiasts in the Auckland area. Boasting a current rating of 4.1 out of 5, the station offers 24/7 access for much of the week (excluding Saturday and Sunday which have limited hours - see full schedule below). While praised for its impressive snow foam and service, recent reviews reveal a more nuanced picture – a mix of glowing testimonials and serious complaints regarding service quality and accountability. Phone: +64 9 622 2020. Let's delve into what Kiwis are saying.
The Shine Factor: Consistent Praise for Truck and Vehicle Cleanliness
The overwhelming consensus among satisfied customers highlights the quality of the wash itself, particularly CleanCo Truck Wash Auckland's snow foam application. This is often described as leaving vehicles "amazing" and "so shiny." Many reviewers specifically mention the station's suitability for larger vehicles. Here's a breakdown of the positive comments:
- Truck-Friendly Setup: The facility is designed with truckers in mind, providing convenient access and ample space for larger rigs.
- Motorhome Magic: Several customers praise CleanCo for their thorough cleaning of motorhomes, even those with challenging-to-reach areas. One review exclaimed, "Did a great job on my 6m motorhome!"
- Exceptional Foam: Repeated mentions of the snow foam, highlighting its effectiveness in leaving vehicles sparkling.
- Specific Shout-Outs: Harlem and his crew receive particularly high praise for their "thorough and careful" work, especially with larger, vintage vehicles. One customer stated, "Can’t rate them high enough."
- Free BBQs (Fridays): A popular perk for truckies – free BBQs are frequently mentioned as a bonus on Fridays.
"Best Truckwash in Auckland their snow foam is amazing so shiny! Definitely recommend for all Trucks, cars and motor homes." - Anonymous Reviewer
Navigating the Service Experience: Where Things Get Tricky
Despite the generally positive comments about the cleaning quality, a significant number of recent reviews express serious concerns regarding service and customer care. These issues primarily revolve around responsiveness, accountability, and wait times. The discrepancies in the service experience illustrate a need for improvement in management and communication protocols.
Here's a summary of the concerns:
- Unresolved Complaints: One customer reported paying $115 for motorhome roof cleaning, only to discover it was inadequately done. Attempts to contact management (Dace) for a resolution were met with “radio silence.”
- Excessive Wait Times & Lack of Management Presence: Another customer spent an hour waiting for their motorhome to be addressed, with only one truck washed during that time and no management personnel available to discuss the situation.
- Missed Spots: A recurring complaint is the occasional overlooking of areas during the wash, requiring customers to perform some touch-ups themselves. While staff are usually helpful in rectifying these issues, the long wait times often discourage customers from asking.
- Payment Limitations: CleanCo Truck Wash Auckland currently accepts debit card and NFC mobile payments, but not credit cards.
| Issue | Description |
|---|---|
| Communication Breakdown | Difficulty in reaching management and resolving complaints. |
| Refund Handling | Disputes around inadequate service and requests for refunds remain unresolved. |
| Efficiency Concerns | Long wait times can be a significant deterrent. |
Little Extras & Environmental Consciousness
While professional cleaning and truck convenience are key areas of focus, CleanCo Truck Wash Auckland also exhibits some positive aspects beyond the core service. Customers appreciate the efforts to be environmentally responsible.
- Environmental Responsibility: CleanCo’s commitment to preventing dirty water from entering the drainage system is consistently praised. "Environmentally they are great 👍 no dirty water goes down the drain."
- Payment Options: While not exhaustive, they acknowledge the importance of modern payment methods, accepting debit cards and NFC mobile payments.
- Community Focus (BBQs): The free BBQs on Fridays foster a sense of community for truck drivers and create a welcoming atmosphere.
- Suggestions for Improvement: One reviewer suggested adding interior cleaning products, mirroring what's available at the Hamilton branch. They felt a small addition like free coffee would also elevate the customer experience, especially considering the price of a truck wash.
Opening Hours & Location Details
CleanCo Truck Wash Auckland is conveniently located in Onehunga, Auckland, and offers flexible hours to suit various schedules. Here's a detailed breakdown of their operational times:
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: 12–5 AM
- Saturday: 5 AM–3 PM
- Sunday: 7 PM–12 AM
Address: CleanCo Truck Wash Auckland 331 Neilson Street, Onehunga, Auckland 1061, New Zealand. Phone: +64 9 622 2020