Pros 
Cons Turners Cars Whangarei: A Blend of Praise and Critique
Turners Cars Whangarei enjoys a solid rating of 4.20, reflecting a blend of experiences shared by customers. For many, this dealership has become a go-to destination for reliable used cars, but not without its fair share of criticisms.
Notably, numerous reviewers praise the team's fantastic communication and willingness to go the extra mile to facilitate smooth transactions. Customers like Andy have been recognized for using straightforward communication, aiding buyers through the purchasing process with diligent support. One reviewer shared:
"I just had a very pleasant experience with Andrew aka Andy...he was very informative and helpful...Thank you and I would recommend anyone decent looking for a vehicle at Turners to ask for Andy."
Conversely, a segment of reviewers voiced concerns regarding overpriced vehicles or questionable car quality without full transparency. An individual's experience with a Toyota van highlighted the struggles:
"Overpriced cars (they just charge extra as they are far from Auckland), bad quality cars with hidden problems they don't tell you about."
This dichotomy underscores the varied experiences customers have had with Turners Cars Whangarei.
Exceptional Service: The Stars of Turners Cars
A prominent theme among the positive reviews is the exceptional service offered by the Turners team. Individual staff members such as Gary and Rea are frequently highlighted for their commitment to customer needs. In fact, one customer lauded Gary's swift effort in finding them a car under time constraints.
- Quick Turnaround:
- Gary managed to help one customer acquire a vehicle within three days, showcasing the efficiency of the team.
- Another customer left with two vehicles, expressing high satisfaction with Rea's attentive service.
Many former buyers cite gratitude for being treated not just as customers but as valued individuals, encouraging future purchases from this dealer.
Areas of Improvement: Wishful Transformation
Despite the positive feedback, Turners Cars Whangarei faces constructive criticism that warrants attention. A discernible pattern pointed to areas like:
- Pricing Transparency: Multiple reviews indicated dissatisfaction with the perceived inflated pricing associated with their vehicles.
- Communication Gaps: Some customers felt neglected when following up on inquiries, as seen in the Toyota van incident where prospective buyers expressed frustration over the lack of callbacks.
To further enhance customer satisfaction, the dealership could focus on improving their follow-up procedures and evaluating the pricing strategy to align with customer expectations better.
The Journey Forward: Building on Customer Trust
Turners Cars Whangarei is on a journey of transforming customer trust through genuine passion and dedication. The team’s commitment to integrity in vehicle sales and comprehensive service ensures that they are not just another used car dealer in Whangarei.
Key takeaways from the reviews include:
- Integrity: The dealership aims to ensure customers receive the best service possible, aligning vehicles with their best interests.
- Community Engagement: As evidenced by heartfelt customer testimonials, the emphasis on community and personal connections fosters loyalty.
With ongoing feedback and enhancements, Turners Cars Whangarei is poised to navigate the ever-evolving landscape of used car sales while reinforcing their commitment to quality and service.