Wanganui Motors: A Mixed Ride of Praise and Complaints from Customers

Wanganui Motors: A Beacon of Hope for Many

Wanganui Motors has carved a niche for itself in the automotive landscape of Whanganui, New Zealand, boasting a commendable rating of 4.30. For many, the experience at this dealership exemplifies a harmonious blend of quality service and customer care.

Glowing Reviews from Satisfied Customers

Numerous customers have taken to sharing their positive experiences, particularly highlighting the competence of their sales team. A clear standout is Mike, renowned for his kindness and approachability:

• "As a woman, I feared I would be taken advantage of trading my car in, but my experience was much different. Mike was very kind, helpful, and has that good salesman nature. I left with so much joy and excitement."
• "Everyone I spoke to at Wanganui Motors were welcoming, kind, and friendly. Great people to deal with that show integrity and go that extra mile."

Their service department has also received high praise for being reliable and efficient. One customer noted,
"Had to take my Mazda Premacy in there today, and they were absolutely fantastic – very friendly and good customer service. Did an excellent job and were reasonably priced."

Room for Improvement: Customer Complaints

Despite the shining reviews, Wanganui Motors does face its share of criticism. Some customers have reported less-than-ideal interactions, particularly with regard to service after a sale. One particularly disgruntled customer stated:

• "I'm 63 years old, and this is undoubtedly the worst experience I've ever had with a car dealership. They showed a distinct lack of communication and care once the sale was made."
• This sentiment was echoed by another customer who felt that the once-friendly staff became inaccessible once issues arose, stating:
  • "...they were very happy to sell us a $35,000 car, but as soon as it went wrong, they didn’t want to know."

Accessibility & Customer Care Features

Wanganui Motors has made strides to ensure that their dealership is welcoming to all customers, with facilities that promote accessibility:

• Wheelchair-accessible car park - for added convenience
• Wheelchair-accessible entrance - ensuring everyone can easily enter the premises.

Moreover, they accommodate various payment methods, including:

• Credit cards
• Debit cards
• NFC mobile payments

This approachable service ethos is a crucial element of their appeal, though not uniformly experienced by every patron.

Behind the Counter: Staff Experiences

While many reviews highlight exceptional interactions, a few have pointed towards issues with communication within their establishment. A notable complaint concerns an individual known as Stafford (the Hang Man), reportedly causing frustration among customers:

• "His antics are what is depriving the branch of their last 2 stars."

This inconsistency underscores the fact that experiences can vary significantly depending on which staff member you engage with. It reflects an urgent need for Wanganui Motors to focus not only on sales but also on comprehensive customer service across the board.

In the bustling automotive environment of Whanganui, Wanganui Motors stands out with its mix of structured processes and irregular outcomes. It is a dealership that embody hope for many, but like any establishment, it maintains an area of development, aiming for a refined experience for all of its valued patrons.