Pros 
Cons A Reputation Built on Trust and Transparency
Contour Cars is making waves in the used car industry with its stellar reputation and commitment to customer satisfaction. With a remarkable rating of 4.80, it's no surprise that car enthusiasts flock to this dealer for their vehicle needs. The testimonies of happy customers reveal a consistent theme of transparency and integrity, especially through the exemplary service provided by Philip, the owner.
- No Hard Sell: Customers consistently mention the absence of pushy sales tactics. Philip fosters an environment that feels accommodating rather than forced.
- Genuine Communication: From the first point of contact, buyers report that Philip's communication is clear, informative, and friendly, further establishing a trustful relationship.
The feedback is overwhelmingly positive, with buyers not only thrilled about their new cars but also the processes that led to those purchases. Quotes like "Philip was simply brilliant in all of our many exchanges" exemplify the trust established at Contour Cars.
Fantastic Car Selection and Quality Assurance
At Contour Cars, the variety of vehicles available is a significant draw for buyers across New Zealand. Customers have lauded the dealer for its extensive selection of well-maintained pre-owned vehicles. Whether you're after a compact car, SUV, or a robust pickup, you can find it here.
- Inspection Ready: Philip goes above and beyond by encouraging independent inspections. This kind of assurance can make all the difference, especially for first-time car buyers or those venturing into a new type of vehicle.
- Quality over Quantity: Each vehicle on the lot comes with a promise of quality. Customers have reported that cars not only meet but often exceed their expectations.
This dedication to offering quality cars with full transparency creates a pressure-free buying experience that resonates with many.
Exceptional Customer Service Experience
The customer service at Contour Cars is nothing short of exemplary. Philip's ability to connect with clients is a recurring theme in reviews. Here’s what makes his service stand out:
- Welcoming Environment: Buyers frequently refer to Philip as easeful and approachable, making the car-buying experience enjoyable rather than overwhelming.
- Customised Solutions: Listening to the specific needs of each customer, Philip tailors his services and offers personalized solutions.
Adding to the service excellence, customers have shared experiences involving post-sale support, like helpful advice when facing unexpected issues, reinforcing the dealer's commitment to customer care. One buyer detailed Philip's assistance after mistakenly putting the wrong fuel in their truck, showcasing his willingness to help beyond the sale.
Recommendations That Speak Volumes
The number of clients who recommend Contour Cars to friends and family speaks volumes about their satisfaction. Many reviews include phrases such as “highly recommend” and “simply amazing and hassle-free honest service.” Here’s why:
- Community Trust: The trust established leads to word-of-mouth recommendations—an invaluable marketing tool in this industry.
- Repeat Customers: Several buyers express their intent to return for future car purchases, which speaks to the strength of the relationships built during the buying process.
Whether you're searching for a used car for your daily commute or a family vehicle, you can feel confident in choosing Contour Cars. With Philip at the helm, the focus on customer experience and satisfaction sets it apart from more conventional dealerships. If you're in Upper Hutt and need a reliable used car, look no further than Contour Cars; where exceptional service and trustworthy deals are guaranteed.