Tasman Bay Motors: Honest Deals and Exceptional Service in Richmond

Tasman Bay Motors Photos

Pros	Cons
Helpful and respectful staff	Terrible after-sales service
Good communication and quick delivery	Issues with vehicles not being fixed properly
Positive experience with knowledgeable salespeople	Lack of assurance from MTA or AA
Smooth and professional transaction	Complaints about specific vehicle noises not being addressed
Willingness to assist with post-sale issues	Need for customers to ensure vehicles have no issues before purchase
Great selection of vehicles, including Japanese imports	Some customers experienced leaking issues shortly after purchase
Overall positive customer experiences
Customers express willingness to return for future purchases

Pros

Cons

Helpful and respectful staff

Terrible after-sales service

Good communication and quick delivery

Issues with vehicles not being fixed properly

Positive experience with knowledgeable salespeople

Lack of assurance from MTA or AA

Smooth and professional transaction

Complaints about specific vehicle noises not being addressed

Willingness to assist with post-sale issues

Need for customers to ensure vehicles have no issues before purchase

Great selection of vehicles, including Japanese imports

Some customers experienced leaking issues shortly after purchase

Overall positive customer experiences

Customers express willingness to return for future purchases

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
8 am–5 pm	8 am–5 pm	8 am–5 pm	8 am–5 pm	8 am–5 pm	10 am–1 pm	Closed

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8 am–5 pm

10 am–1 pm

Closed

Tasman Bay Motors: A Blend of Trust and Terrific Vehicles

Located on 17 Salisbury Road, Richmond, Tasman Bay Motors has quickly carved out a reputation for excellent customer service and quality vehicles. With an impressive average rating of 4.40, many customers appreciate the friendly atmosphere and knowledgeable staff available.

Customer Satisfaction: A Mixed Tapestry

The feedback for Tasman Bay Motors is a tapestry woven from diverse customer experiences:

Positive Highlights:
- Many customers rave about the helpfulness of the staff, particularly Myles and Liam, who have been noted for their patience and thoroughness.
- One satisfied customer mentioned, "The guys were really helpful and good to deal with, totally respectful and not pushy."
- Another stated, “Liam from Tasman Bay Motors was an absolute legend to deal with... I would recommend this team to anyone buying a new vehicle.”
Concerns Raised:
- Some reviews indicate dissatisfaction with after-sales service, specifically regarding unresolved vehicle issues. One customer lamented, "They sent it to a European specialist... even HE said there are noises the car should not be making!"
- Another customer warned, "If you buy a vehicle from them, MAKE SURE it has zero issues from the start."

The Buying Experience: Hassle-Free and Transparent

Many customers appreciate the seamless purchase process at Tasman Bay Motors. Features that enhance the buying experience include:

Responsive Communication: Customers frequently commend the clear and straightforward communication from staff, which fosters a sense of trust.
Flexible Service Options: Vehicle delivery is an option provided by Tasman Bay Motors, ensuring convenience for customers.
Accessibility: The dealership is wheelchair-accessible, both in the car park and entrance, making it easy for all customers to visit.

After-Sales Service: Commitment to Customer Care

After the sale, Tasman Bay Motors strives to maintain positive relationships with customers:

Follow-up Assistance: Numerous reviews praise the team’s willingness to resolve minor faults experienced by customers. A customer shared, “A few minor faults with the vehicle were addressed and resolved quickly and reasonably by the team.”
Problem Resolution: Liam’s commitment to addressing problems post-purchase highlighted the dealership's dedication to customer satisfaction: "Never a question of 'sorry sir, it was working when you took it.'”

Final Thoughts

Tasman Bay Motors stands as a commendable car dealership in Richmond, offering an array of vehicles and focusing keenly on customer satisfaction.

In Summary:
- The dealership shines in its approach to customer service, with numerous patrons emphasizing their willingness to return for future purchases.
- However, a word of caution is advised for prospective buyers about the importance of ensuring vehicles have no existing issues at the time of purchase.

With an inviting atmosphere and dedicated team, Tasman Bay Motors deserves a prominent place on your list when considering a vehicle purchase in New Zealand. Reach them at +64 800 827 666 for inquiries or to schedule a visit during their operating hours: Monday to Friday from 8 am to 5 pm, and Saturday from 10 am to 1 pm.

Frequently Asked Questions About Tasman Bay Motors in Richmond, New Zealand

What are the opening hours for Tasman Bay Motors?

Tasman Bay Motors operates from Monday to Friday, opening at 8 am and closing at 5 pm. On Saturdays, they are open from 10 am to 1 pm, while Sundays are reserved for rest, as the dealership is closed. This schedule allows customers to visit during convenient hours throughout the week, ensuring they can find the right vehicle or service when needed.

What services does Tasman Bay Motors offer?

Tasman Bay Motors provides a range of services, including vehicle sales and delivery options. They focus on customer satisfaction and ensure that the buying process is smooth and straightforward. Additionally, they offer a wheelchair-accessible car park and entrance, making it easier for all customers to access their services. Their commitment to service extends beyond the sale, as they aim to address any concerns that may arise post-purchase.

How can I contact Tasman Bay Motors for inquiries?

For any inquiries, customers can reach Tasman Bay Motors by calling their dedicated phone line at +64 800 827 666. This number is available for questions regarding vehicle availability, services, or any other concerns. The friendly staff at Tasman Bay Motors are always ready to assist and provide the necessary information to ensure a positive experience for all customers.

What payment options are available at Tasman Bay Motors?

Tasman Bay Motors accepts various payment methods to accommodate their customers. They accept credit and debit cards, as well as NFC mobile payments, making transactions convenient and secure. This flexibility in payment options ensures that customers can choose the method that best suits their needs when purchasing a vehicle or utilizing their services.

What should I know about the after-sales service at Tasman Bay Motors?

Tasman Bay Motors is committed to providing excellent after-sales service. Customers have reported positive experiences with the team, who are responsive and willing to address any issues that may arise after the purchase. However, it's essential for buyers to ensure that the vehicle is in good condition at the time of sale, as some customers have experienced challenges with post-purchase repairs.